City & Guilds Arvostelua 84

Laura Harrap is our centre contact, and whenever I encounter an issue, she is always quick to offer support, either by phone or email. Laura consistently helps us cut through what can sometimes feel like bureaucracy, particularly when we need to move swiftly for any reason. Her approach ensures that we are able to keep students at the centre of everything we do.

Feeling completely supported at all times. Knowing this is a prestigious, world renowned organisation yet we don't feel like a number.

Fantastic service at EPA.

Always available to help and give us the best service.

Customer Service is always 100%

Laura Harrap and Janice Collins go above and beyond

Overall, the company is excellent to work with. Information and support are readily available, and the organisation demonstrates a forward‑thinking approach while remaining open and responsive to feedback. Their collaborative work with training providers to drive positive change is particularly encouraging.

Quick in response to issues and changes to qualifications.

My experience over the years has been supportive and collaborative. The team do everything to help us achieve success and deliver effective programmes for our participants.

Long standing relationship with C&G and The Clink Charity to provide our qualifications inside prison and in our community projects. High calibre training and reputable accreditation that makes the difference for those facing the greatest barriers to progressing in their education.

My numerous partnerships with City & Guilds during my many roles, have always been to the very highest professional level. They, particularly Kevin, understand and exemplify quality, integrity and the ability to support new business models. I can’t speak more highly or recommend them with more confidence.

City and Guilds has been a highly rewarding experience. Their commitment to providing exceptional education and training solutions is evident in the quality of their resources and support.

The team is knowledgeable and approachable, ensuring that all participants feel valued and well-informed throughout the process. The variety of courses offered allows for flexibility and caters to diverse needs, making it easy for individuals and organisations to find the right fit for their learning objectives.

Kevin is very approachable and knowledgeable.

My experience working with City & Guilds has been consistently positive. The team are approachable, responsive, and always willing to support projects of any scale. They are professional, accommodating, and genuinely helpful. If a contact does not immediately have an answer, they take ownership and ensure they find the right person or information. This proactive and supportive approach makes working with City & Guilds both efficient and reassuring.

The centre manager, Johurul Islam is excellent, any issues, concerns or queries I ring him and his response times are great. He goes over and above to put you in touch with the correct teams and supports until resolved.

Jo helped massively in meeting our and the learners needs, he helped with the booking and uploading to EPA processes

Really good experience with C&G. Jo Islam our business partner is always quick and responsive to any query and is very supportive.

The engagement with Jo Islam is great and the support. He is always on hand to support, find out information and direct. Sometimes we dont get the same support with quality.

Absolute pile of **** and scam company tried doing my assessment via online and because I have a stair case on my third floor with a door that they couldn't see I was unable to take the exam so have to pay again to resit it

I didn't like the fact we were led to believe on there course requirements that you didn't require any prior electrical knowledge on the PAT testing and Inspection 2 day city and guilds course. Just a good level
of English. The course in my opinion is very technical and in depth on the theory side. Especially over 2 days including exams. This should have been communicated before acceptance of funds. On day one we went through the course book sections. We were given online examples to go through that night time consuming and a work book with 50 questions to go through, bearing in mind people had travelled long distances to get there each day and were tired. Some of us over 60 years old. There we're x5 on this course x3 over 60, x2 under 30, one of them at University. The instruction was not effective enough to pass the online exam. Requiring 80% pass. The course is way too short for a chance of passing with no prior good electrical understanding. The theory is above and beyond for what is required on the practical side of PAT testing. In my opinion and an easy money maker for C & G and its providers. This needs to be addressed. Very disappointed with the course and process. Data should be checked on Pass Rates. x3 we're coming back on the second day of our course as they failed the previous course !! The facility was fine, the instructor did what he needed. But didn't effectively prepare for us what was required on the exam. Anyone with no electrical experience think long and hard before attempting this course, and paying for it.

Worthless qualifications.
Don't bother wasting your money with these scammers.
15 years ago I took the 2330 electrical installation course over 3 years.
Fast forward 17 years later and this qualification is now deemed worthless and I now need to spend in excess of £4000 to get other qualifications to prove competence.
City and Guilds sell worthless courses. Don't bother with them. Don't waste your money.

I can not understand why it takes months to send a certificate out

My construction certificate is still not received to my home, i have waited sl long for it i am very disappointed by this seevice