The Chubb engineer is always professional and courteous. Nothing is too much and he goes above and beyond to fit in around us while he's sorting our extinguishers. It's a shame more companies can't or... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
The engineer who came out to service our system was on time, rang in advance of his arrival, and polite and friendly. He wore plastic covers on his shoes whilst in the house, and kept everything neat... Näytä lisää
Yritys on vastannut
Steven Henighan is our regular Chubb technician, he is always pleasant, courteous, professional, and extremely helpful in everything he does. His approach and attitude make a real difference, and his... Näytä lisää
Being with Chubb means having a peace of mind . My alarm went off at 00.45 . I couldn’t turn it off using the keypad so I contacted Chubb 24hr service number . An engineer contacted me and I was expl... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Turvajärjestelmien asennus
- Palohälytintoimittaja
- Palotorjuntalaitteisto
- Turvalaitteiden myynti
- Turvallisuuspalvelu
Yrityksen kirjoittama
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Yhteystiedot
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Yhdistynyt kuningaskunta
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Erinomainen
9 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
professional and knowledgable…
professional and knowledgable technician who worked efficiently. friendly and helpful.
13. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Andy.
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great to see both sides playing their…
Great to see both sides playing their hearts out and able to meet up after the game and have some of the black stuff 😀 👍 😉 😄 👌 😁
16. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Patrick,
We are delighted to hear your feedback! your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
You didnt turn up
You didnt turn up, and didnt even let me know he wasnt coming, so as I have OCD I took all the coats out of the understairs cupboard, and removed the bags from the door, moved the hoover etc , all for NOTHING!
I complained and requested the £80 I had to pay for an unnecessary visit 2 months ago. Tate did turn up this Friday and was fine.
23. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Irene Clarke,
We are very sorry to hear about the issues you faced with the scheduled appointment with our engineer and with our customer support. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
Engineer was friendly and efficient.
15. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Allan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
EXCELLENT SERVICE
Engineer arrived in time as specified. He checked Key pad, sensors and main box. All were found to be in perfect working condition.
23. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Vastaus yritykseltä Chubb Fire & Security UK
Dear Richard.
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our team were able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Great personal service
Steven is always quick, efficient and polite. Always nice to see him!
16. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer was on time as agreed
Engineer was on time as agreed. Carried out test efficiently and completed paperwork to our satisfaction
23. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chub has always been excellent…
Chub has always been excellent efficient
And punctual five stars
15. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Satisfactory service
Engineer informed me that he was on his way to carry out the routine service.
He was friendly, respectful,efficient and it was comfortable to have him in my home.
22. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Melanie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very happy with the service from Ms…
Very happy with the service from Ms Watt at HQ and the engineer who was responsible for the recent visit at my home -
Service engineers service has always been timely professional and courteous
22. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Anand,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Always helpful…
Craig is always very informative and polite, it is a pleasure to work with him.
22. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Vastaus yritykseltä Chubb Fire & Security UK
Dear David,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Vastaus yritykseltä Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I Have waited for an update regarding a…
I Have waited for an update regarding a quotation after many phone calls and emails and no reply I have decided not to renew my routine inspections with Chubb
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chubb Fire & Security UK
Dear Sandra Haggert,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Visit to rectify a fault which was…
Visit to rectify a fault which was dealt with promptly and efficiently.
22. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Nicola,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The engineer did a very good job
The engineer did a very good job. The reason for the 4* is that we learnt from the engineer that we have not had monitoring since October 2025 due to the BT changeover, which also means we have been paying a pointless monthly line rental since that time. I expect Chubb to give full refunds for both these issues.
22. toukokuuta 2026
Vastaus yritykseltä Chubb Fire & Security UK
Dear Andy,
Thank you for your positive feedback for our engineer. We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
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