While looking for a large ottoman we came across the site for Chic Concept , we had not heard of them before but they looked promising so we decided to place an order. We are really glad we did... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Second king size ottoman bed purchased in 5 years. The full build of the bed is rich. Material is rich, last time I had grey but this time I got a cream colour of exact same bed. The base is like a di... Näytä lisää
I contacted Chic and got an immediate response. Samples arrived, I made my choice. Chic kept me informed throughout, and my bed arrived today. The quality is higher than I expected. I am so plea... Näytä lisää
Great ottoman divan base at a great price. Nothing too much trouble. Ordered fabric swatches and then selected fabric and colour -lots of options. Ottoman storage is two separate contained sections... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Luxury furniture, lighting and interiors available at great prices with Chic Concept. The only destination for great quality modern furniture. Shop online.
Yhteystiedot
450a Bradford Road, WF17 5LW, Batley, Yhdistynyt kuningaskunta
- chicconcept.co.uk
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very disappointed with this company
Very disappointed with this company, I ordered a super king bed with large wall board. It arrived in one large piece, how is one expected to get this up the stairs????? The company had to then pick this up and divide this into two pieces!! They then delivered this only to find they hadn’t delivered the ottoman gas lift unit of the bed!! Another delivery later only to find they did not include the installation rack. Very disorganised and unprofessional!! The company then kept chasing for payment, I mean give us a bloody a couple of days to assemble the thing to see if anything else is missing!
Okay
After a lot of back and forth my issue was resolved.
Overall not the cleanest refund experience.
Great service and great products
Great service and great products. My go to place for any furniture I need. Very professional team of workers who are always there to help.
Good value for money
Good value for money, excellent customer service!
definitely recommend this place as I…
definitely recommend this place as I bought few items from here and honestly can't complain. Great customer service and the delivery was fast! definitely recommend 👌
Purchased my bed from this place
Purchased my bed from this place. Excellent experience from top to bottom. Good quality product at a reasonable price. No pushy salesmen which usually puts me off. Highly recommend 👍
Brilliant customer service.
Fabulous Headboard panels
From sending sample fabrics, to answering my queries this was a brilliant service throughout. I ordered 6 Headboard panels a week before Christmas and was promised that they would arrive in time, but due to strikes etc wasn't holding out much hope. The guys were great and got them delivered Thursday before Christmas - I was over the moon! Great quality and look fabulous.
Brilliant experience
The staff were very helpful when deciding what design to choose from. Delivery process was fast. Brilliant service and amazing prices. I would highly recommend buying from chic concept!
AVOID! FRAUD!
Awful company! FRAUD! Avoid!
Ordered a bed and two matrasses as two different orders and never received it. Promises, excuses and lies for weeks. Whilst the bed they had to make, they didn't even deliver the matrasses even though it was two different orders. So much stress and 9 weeks later still nothing but lie. Staff was very rude on the phone and couldn't provide any information. Every promise about the delivery failed.
Thanksfully, I paid through PayPal and clearpay, so when I raised the disputes I got my money back.
Once it was refunded, all of a sudden I started to receive multiple phone calls emails and WhatsApps about my bad review here and what they can do to remove this, offering products for free. DO NOT ORDER ANYTHING FROM THEM!
Never order from this company
Never order from this company. First delivery due 3pm and arrived at 11.30pm. One drawer of bed the wrong colour and the entire lower base had been poorly built and didn't fit the drawers. Initially customer service said it would be replaced in a week. 7 weeks later and 3 deliveries that didn't turn up and we only got the bed because we spoke directly to the driver. I even spoke to the manager of this company who gave me a date and the delivery hadn't even been scheduled. On my final phone call when I complained that we were financially out of pocket due to husband having to take time off for this I was shouted at down the phone when I dared to ask for compensation to cover lost wages. Customer service is shocking and staff are completely incompetent. Go else where. Date of experience is when the bed was finally complete.
Edit - On the 3rd Jan 2023 I was contacted by the manager who apologised for the failings that took place here and issued a 20 percent refund. This was appreciated.
Ordered a mattress from here and it…
Ordered a mattress from here and it arrived in just a few days as stated. Happy with the product and customer service. Would use the company again.
Green lamp
I've given this store 5 stars as I ordered a
lamp from them and it got lost in transit I contacted them and they sent a replacement out right away which arrived the next day no problem at all and I love my lamp as well I recommend chic concept
Good communication with the guys at…
Good communication with the guys at chic concept sending samples and was met with nothing more than politeness, nothing too much trouble
I've used Chic Concept a few times and I've…
I've used chic concept a few times and I've found their products but especially their service excellent , I am truly an awkward customer as I can be demanding, but these guys are patient and always polite.
Thank you for your great…
Thank you for your great service.....would recommend xx
Very good quality
Make sure you have someone to help you bring stuff in
Team useful and professional
However delivery drives are a nightmare and don’t expect them to help you carrying items they will leave it at the door
Also not everything got delivered
I would buy again from them only because the team is professional and deals with queries
Great srrvice
Great srrvice. Good value. Samples sent quickly. Finishef footstool lovely.
From ordering swatches to asking…
From ordering swatches to asking questions this company was excellent. Immediate responses. The ordering process was easy and the delivery in the timescales they said with great communication. Can’t fault them. The product is bespoke and made exceptionally well. Would not hesitate to recommend them. Amazing job chic concept. Will certainly recommend and use again.
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