Adored Holidays Arvostelua 386

Wish I could give zero!!
I’ve used this company before for trips to the UAE and they were genuinely brilliant, which is why I came back again. Unfortunately, this experience has been the complete opposite.

The person I originally dealt with is no longer there, and since then the service has fallen apart. I received an email saying my holiday had been cancelled, which obviously caused concern but with the ongoing war in the UAE understandable. When I chased it up, I was then told it hadn’t been cancelled and that my balance was still due. Since then, I’ve been left completely in the dark.

I’ve sent multiple emails, WhatsApp’s and phone calls, trying to get a clear answer on what’s actually going on, and I’ve basically been ignored. No clarity, no reassurance—nothing. For a booking that involves a significant amount of money (£7000+) this level of communication is completely unacceptable.

What should have been an exciting trip has turned into a stressful and frustrating experience. It honestly feels like a complete shambles compared to the professional service I received before.

Really disappointing, and based on this experience, I would never use them again!!!!

We have just come back from our bi-annual holiday, this time, we went to the Seychelles.

We've being using Adored Holidays for 10 years and always received great holidays. Their service is very good from booking the holiday itself and to our arrival, we always receive call from Peter for our feedback, they demonstrate genuine care and interest in our experience.

They always go above and beyond.

I would give zero if possible,
we booked Dubai in June 2025 at a cost of 9k for a week in march 26 only to find out after the holiday was cancelled that in September 25 they had lost the atol protection and then had the front to asked for the balance in January 26 of 5.5k even though they never even booked our hotel or flights for us , my only advise off them was claim on your insurance and are now ignoring all correspondence from me , so I’m now going legal to try and recoup my money, please stay away from these they are very corrupt .

I am writing to express my serious concerns regarding my recent experience with Adored holidays and 360 Travel Group. After booking a holiday in early July and paying the full balance in October, we arrived at our destination only to find our hotel booking had been canceled without notice 7 days prior. This left us no choice but to incur an additional £5k in expenses for accommodation.

We found out later that the hotel booking had been made via Expedia which is not covered under your travel insurance.

Despite multiple attempts to contact them via email and phone, I have not received any response from this company. Consequently, my bank is in the process of reclaiming the funds, and I am now pursuing legal action due to the extra costs incurred.

I urge you to be cautious when dealing with Adored holidays and 360 Travel Group or any other associated companies.

Be very carful. They operated from different dummy companies. 360 travel Group has been removed from the ATOL list. This belongs to them and part of U Select Travel Management Limited.

We booked a holiday with Adored Holidays early October 25, they were really attentive and appeared trustworthy. In late October we paid the full balance of the holiday to 360 Travel Group so we were able to pre book our airline seat, at this time we could see the booking in our names and booked our seats on the airline. We heard nothing from the company until a couple of weeks ago, prior to the Middle East conflict had even began and so has nothing to do with their weak and pointless reply (we were due to fly Early March). We were told 360 had failed to pay the money for the holiday and we would have to claim it back on the credit card. We contacted the airline who told us the holiday had been cancelled the week after we pre booked our airline seats in October 2025!!!
To say this has been a stressful time is an understatement, the CC company has been amazing but we have still lost money because of trips we had booked at the resort.
To say this company is awful is an understatement. I would not trust my booking, money or custom with this terrible sham of a company - I stand by my review. No offer of a refund and no explanation where our money went to. To this day- No confirmation they had cancelled it 4 months earlier and pocketed our money. No customer service after they have your money. Avoid at all costs.

Just back from the most amazing holiday at Siyam world in the Maldives booked via Chris at Adored Holidays who was so helpful called me within seconds if I’d WhatsApp him a question and saved me £200 by advising me not to pre book seats as the airline would put us as a family together which they did.
Amazing service thanks Chris will be back to arrange our next holiday x

After a week in Dubai we had a fantastic time . The service we got from Adored Holiday was amazing. A special mention for Chris he was very helpful and answered any questions I had . Would recommend the company

Chris at adored holidays was extremely helpful with booking my holiday to Dubai . I got married over there he helped organise extra luggage and answered every query we had. Would highly recommend. Charlie

Chris was very informative booking our trip to Dubai his recommendation Royal Meriden was spot on glad we listened already looking to return next year when Chris can find the best deal also saved us in excess of £1000.00 quoted by competitors great service.

From the start to finish Chris was amazing at dealing with our trip to Dubai for a wedding. Chris done all the hard work so we didn’t have too. Chris provided everything we needed and was always available if we had any questions.
I would highly recommend Adored Holidays and Chris we will definitely be returning customers

I just love their selection of luxury resorts, yes, they might be little more then other travel agents, but small price for piece of mind. Also, personally, I think its great value for money for such a high-end product. The holiday was absolutely fantastic. These guys know their stuff.

I am extremely disappointed and concerned about my experience with this company.

After making payment, I discovered that they are not ATOL protected. Even more worrying, I later found information showing that they reportedly lost their licence months ago, yet they are still actively advertising and selling holidays. This is completely unacceptable and, in my opinion, highly misleading.

Customers trust travel companies to be properly licensed and financially protected. Had I known the true situation beforehand, I would never have booked with them.

I strongly advise anyone considering booking with this company to thoroughly check their ATOL status and licensing before making any payment. Transparency and consumer protection should be the bare minimum in this industry.

Very disappointing experience.

Avoid this company they have gone bust, they have our deposit for a holiday and not been in touch when we have been emailing them and phoning them, the bogus number they have diverted to another company. They have someone answering the phone who is wasting time and getting a thrill out of plp calling him sounds like AI. We are trying to get our deposits back no one has been in touch we have been in touch with the MD on linked in. who is aware of this company he has told us they have gone busy and to claim money back thought atol and bank. Please please do not give your deposits to these someone else will take it and you will not get it back.

The travel agent is excellent and best great value for money, we had an amazing honeymoon, worked out about £2000 cheaper than all other competitors for the same holiday, abd services was the best.
We had a big wedding which cost us a ton, we were very happy to save £2000, we went over the itinerary again and again just to make sure its all trueand correct. We did all our homework as to what resorts were looking at, they took the details, gave us the price. At first, i thought it was some mistake but we went our honeymoon everything was perfect.

They also requested our vegetarian meals on the flight which was actually quite nice for airline food. ehen their edocs came thought, this did not mention meal types, so its nice to know that they gave a lot of attention in our booking.
However, the airport transfers were fairly standard vehicles, but got us to destination in one piece.

Once at the resort, the location was superb, right on the beachfront, food was ok. sitting by the beach with the sunset with a drink was the best.
All in all, after 10 days of relaxation and some excursions, on our final day, we had the most amazing spa, they gave us a couple spa packages this was best value treatment.

We are happy with their service, price and their product.

AVOID THIS COMPANY AT ALL COSTS!

We booked a holiday 18 months ago for a 18 day Christmas break in Thailand. Paid a deposit, then was really hassled by the company to pay in full even though the final balance wasn't due. We eventually paid the holiday off (luckily on a credit card!) We received the flight details and 4 months before we were due to fly out we asked for confirmation of the hotel booking. We were completely ignored for about 4 weeks and alarm bells began to ring. After about 100 phone calls, being passed from pillar to post, someone finally confirmed that the hotel wasn't booked!!! Christmas ruined!! We asked for a refund, which first of all they refused to refund the flights, even though it was a package holiday! After various threats of solicitors getting involved they agreed to repay in full...... which we NEVER received and they had no intentions of paying, we were also told we'd be due compensation, again complete lies.

Luckily we booked on a credit card and had to do a charge back and managed to finally get all our money back but the last 6 months have been very stressful to say the least.

Absolute scam of a company and they generally don't care. We were even given a false name from an employee at one point as my wife had spoke to that person before and recognised their voice!!! How these people sleep at night knowing they've scammed people out of thousands of pounds I do not know. I've left a few comments on their Facebook and Instagram pages which have now been deleted and I have now been blocked so hopefully people see this instead!

As I say USE AT YOUR OWN RISK!!! YOU HAVE BEEN WARNED.

changed my review as Tobi reached out and rebooked everything and confirmed all is good. Whatever turbulence was in play at the end of last year seems to have subsided and adored is back to its best.

I was happy to use adored holidays again as my previous holidays have been faultless. Chris again took care of all quotes and bookings. Very happy with service provided and wouldn't hesitate to recommend this company and Chris. Thankyou

SCAM… I agreed a holiday to Dubai staying at the Atlantis last year around October time 2025. A lot of the communication was done via WhatsApp. I then had a phone call in January saying the holidays has been cancelled as they lost the contract and I need to contact the bank to get my money back because they have a new system in place and have been taken over by another group. This is a big red flag because they should have been able to return my £1150 deposit (the bank agreed). I then spoke to a director who reassured me I could get the same deal if I booked again. I haven’t been contacted by them since and I can get hold of anyone. I have tried their WhatsApp number, number online and emails as well direct numbers. Cant get hold of anyone.

DO NOT WASTE YOUR TIME - YOU WILL BE LET DOWN AT THE LAST MINUTE

Try and contact them yourself if you don’t believe me! Prices are to good to be true.