Dean is our Service Account Manager and honestly we couldn’t fault him! He’s one of the friendliest people we’ve worked with and is always so quick to respond whenever we need anything. Any issue... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Chess bought a contact from NBC (this contact was one of our franchises, which we continue paying after they left the business). I wonder how they buy/sell a contact of third party, although NBC... Näytä lisää
Yritys on vastannut
We recently moved our IT management to ChessICT and are delighted with the service we receive. Chess are very responsive and the team are extremely knowledgeable and helpful. Huge thank you to Harold,... Näytä lisää
Yritys on vastannut
Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Yhteystiedot
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, Yhdistynyt kuningaskunta
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4,3
Erinomainen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Laura beacon was very friendly and very…
Laura beacon was very friendly and very helpful
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your lovely feedback! We're delighted to hear Laura provided such friendly and helpful service.
Thank you.
Ryan
i request cancel the line they never…
i request cancel the line they never do it but still charge line rental +Penalty . first of all i try to call they never answer the phone that reason i cancel direct debt then i wait for invoices . every time call them AI talking with the customer for few recorded messages. i joint different company chessict buying customers from online .
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for bringing this to our attention. We’re sorry to hear about your experience. We have requested further information so we can locate your account and investigate this fully.
Thank you.
Ryan
Gareth was so helpful and informative
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your kind feedback — we’re so pleased to hear that Gareth was helpful and informative!
Thank you.
Ryan
Had a few initial tech glitches
Had a few initial tech glitches, which were sorted out by the team.
Ania, especially, was great.
Thank you.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your feedback! We’re glad the initial tech issues were resolved and really appreciate your kind words about Ania. We’ll be sure to pass them on.
Thank you.
Ryan
Honest and reliable, very assistive.
I have dealt with this company for my Business telephones for several years, Andy is extremely helpful and understanding to my time scaled requirements, they make the process so easy and do not push to complete any contract until the Customer is 100 % satisfied.
Well done Andy Rushton and thank you for your efforts.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your continued trust and kind feedback. We’re delighted to hear Andy has been so helpful and supportive of your requirements. We’ll be sure to pass on your praise — it’s greatly appreciated!
Thank you.
Ryan
I had an ongoing problem with my…
I had an ongoing problem with my telephone, I had no dialling tone, after a week, I contacted Khalida in the morning and explained my concern, I was impressed by the way she dealt with my problem, thanks to Khalida, that afternoon my phone was working again, amazing thank you so much, I was very impressed by the speed of the fix.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning Mr Tucker,
Thank you for taking the time to leave a review!
Khalida's a wonderful member of our great Customer Support team and I've made sure her manager is aware of this review. I know they'll be pleased to discuss this with her.
Kind regards,
Dean
Vastaus yritykseltä Chess
Good morning Ben,
Thank you for taking the time to leave a review!
We love to see our customers that have been with us for years appreciating our efforts to make Chess a great place to be a customer. Please do let us know if we can ever help with anything!
Kind regards,
Dean
responsive to enquires
friendly enquiry call, no issues, service has been good
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning John,
Thank you for taking the time to leave a review!
We're really happy to see this and we hope to continue to provide the great service you expect from us.
Kind regards,
Dean
They have always kept in touch with me…
They have always kept in touch with me every time the contract is running out, and given good advice about what's on offer
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your feedback! We’re glad to hear our team keeps you informed and helps you find the right options when your contract is coming up.
Thank you.
Ryan
Fantastic service
Fantastic service. Amy Crawford and the team are always happy to help when you call with queries. Highly recommend.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you so much. We’re delighted to hear Amy and the team have been so helpful — your kind words really mean a lot to us.
Thank you
Ryan
So easy to deal with
So easy to deal with, great customer service.
Everything explained in plain English and at a good price.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for the lovely feedback! We’re really glad you found everything easy to understand and great value — it means a lot to us.
Thank you
Ryan
Bad for business!
Bad for business!
For no reason, our phones stopped working! We tried to get support, but couldn't get past AI options and chatbots. All tickets we opened for support were marked as resolved and closed without any contact. We then found our number was in fact disconnected, login credentials for the portal no longer existed, but payments were still taken from our account! Very strange way to conduct business, and very dangerous to trust this company to look after yours.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Hi,
Thank you for taking the time to share your experience. I’m really sorry for the disruption this caused and for how frustrating this must have been for your business.
I can see that you did speak with our AI agent twice and raised two tickets. One was automatically closed as a duplicate, and the other remains open and is actively being worked on. I completely understand how, without clear communication, this would have felt like nothing was being picked up, and I apologise for that.
Our AI support is designed to be the quickest way to log and route issues to the right team, but it’s clear in this case that we didn’t give you the reassurance or visibility you should have had. I’m especially sorry for the concern caused around your services and account access while payments were still being taken.
We’ve made sure your open ticket has been given the highest priority, and a member of the team will ensure this is properly investigated and resolved, with clear updates along the way. Thank you again for raising this, and we genuinely appreciate the opportunity to put things right.
Thank you.
Ryan
Gareth was a great help
Gareth was a great help! Top service
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thanks for the lovely review! We’re so pleased Gareth was able to help.
Thank you.
Ryan
Andy Rushton has been ever so helpful…
Andy Rushton has been ever so helpful and very proactive
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for the great feedback—we’re glad Andy provided such helpful and proactive support.
Thank you
Ryan
Very helpful
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
We really appreciate your feedback. Delighted to hear Sean was so helpful!
Thank you.
Ryan
No quiero no
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your feedback. Unfortunately, we have been unable to locate your details in our records. We have requested further information.
We look forward to hearing from you.
Thank you.
Ryan
Customer service is excellent
Customer service is excellent. Amy Crawford called to check all is well with my Chess ICT provision and that all my contact details are up to date. Good to touch base.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your feedback. We are delighted to hear that Amy provided excellent customer service and took the time to ensure everything was in order with your Chess ICT provision. We appreciate you sharing your experience and value the opportunity to stay in touch.
Thank you.
Ryan
Laura Bacon was pleasant and helpful
Laura Bacon was pleasant and helpful, and gave good advice.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your review. We are pleased to hear that Laura was pleasant and helpful, and that her advice was of value to you. We appreciate you taking the time to share your feedback.
Thank you.
Ryan
Great Service
Laura Bacon was very professional and provided the information that enabled us to renew our contract with them for a further 2 years.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your positive review. We are pleased to hear that Laura’s professionalism and the information she provided supported your decision to renew your contract for a further two years. We greatly value your continued business.
Thank you.
Ryan
Good customer service from Chess Telecom
Mobile Solutions Specialist, Andy Rushton, has been very helpful with the renewal of our mobile phone contracts which just makes the whole process more straightforward; especially when small businesses need to get on with their day-to-day work.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your kind feedback. We’re delighted to hear that Andy was able to make your mobile renewal process straightforward and supportive of your day-to-day business needs. We really appreciate you taking the time to share your experience.
Thank you.
Ryan
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.