Bad for business! For no reason, our phones stopped working! We tried to get support, but couldn't get past AI options and chatbots. All tickets we opened for support were marked as resolved and cl... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
They have always kept in touch with me every time the contract is running out, and given good advice about what's on offer
Yritys on vastannut
We have had ongoing internet problems for a couple of months or so. Sean Lancaster from the customer support team has been excellent, he has organised visits from open reach to sort out line faults et... Näytä lisää
Yritys on vastannut
When I lost both my Broadband and Telephone links on March 30th I dealt with Kerryann Farmer-Tomblin in customer services and she was extremely helpful. She checked that both of the problems were not... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Yhteystiedot
Bridgford House, SK9 7JP, Alderley Edge, Yhdistynyt kuningaskunta
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4,5
Erinomainen
5 t. arvostelua
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
They have always kept in touch with me…
They have always kept in touch with me every time the contract is running out, and given good advice about what's on offer
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your feedback! We’re glad to hear our team keeps you informed and helps you find the right options when your contract is coming up.
Thank you.
Ryan
Fantastic service
Fantastic service. Amy Crawford and the team are always happy to help when you call with queries. Highly recommend.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you so much. We’re delighted to hear Amy and the team have been so helpful — your kind words really mean a lot to us.
Thank you
Ryan
So easy to deal with
So easy to deal with, great customer service.
Everything explained in plain English and at a good price.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for the lovely feedback! We’re really glad you found everything easy to understand and great value — it means a lot to us.
Thank you
Ryan
Bad for business!
Bad for business!
For no reason, our phones stopped working! We tried to get support, but couldn't get past AI options and chatbots. All tickets we opened for support were marked as resolved and closed without any contact. We then found our number was in fact disconnected, login credentials for the portal no longer existed, but payments were still taken from our account! Very strange way to conduct business, and very dangerous to trust this company to look after yours.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Hi,
Thank you for taking the time to share your experience. I’m really sorry for the disruption this caused and for how frustrating this must have been for your business.
I can see that you did speak with our AI agent twice and raised two tickets. One was automatically closed as a duplicate, and the other remains open and is actively being worked on. I completely understand how, without clear communication, this would have felt like nothing was being picked up, and I apologise for that.
Our AI support is designed to be the quickest way to log and route issues to the right team, but it’s clear in this case that we didn’t give you the reassurance or visibility you should have had. I’m especially sorry for the concern caused around your services and account access while payments were still being taken.
We’ve made sure your open ticket has been given the highest priority, and a member of the team will ensure this is properly investigated and resolved, with clear updates along the way. Thank you again for raising this, and we genuinely appreciate the opportunity to put things right.
Thank you.
Ryan
Gareth was a great help
Gareth was a great help! Top service
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thanks for the lovely review! We’re so pleased Gareth was able to help.
Thank you.
Ryan
Andy Rushton has been ever so helpful…
Andy Rushton has been ever so helpful and very proactive
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for the great feedback—we’re glad Andy provided such helpful and proactive support.
Thank you
Ryan
Very helpful
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
We really appreciate your feedback. Delighted to hear Sean was so helpful!
Thank you.
Ryan
No quiero no
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your feedback. Unfortunately, we have been unable to locate your details in our records. We have requested further information.
We look forward to hearing from you.
Thank you.
Ryan
Customer service is excellent
Customer service is excellent. Amy Crawford called to check all is well with my Chess ICT provision and that all my contact details are up to date. Good to touch base.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your feedback. We are delighted to hear that Amy provided excellent customer service and took the time to ensure everything was in order with your Chess ICT provision. We appreciate you sharing your experience and value the opportunity to stay in touch.
Thank you.
Ryan
Laura Bacon was pleasant and helpful
Laura Bacon was pleasant and helpful, and gave good advice.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your review. We are pleased to hear that Laura was pleasant and helpful, and that her advice was of value to you. We appreciate you taking the time to share your feedback.
Thank you.
Ryan
Great Service
Laura Bacon was very professional and provided the information that enabled us to renew our contract with them for a further 2 years.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your positive review. We are pleased to hear that Laura’s professionalism and the information she provided supported your decision to renew your contract for a further two years. We greatly value your continued business.
Thank you.
Ryan
Good customer service from Chess Telecom
Mobile Solutions Specialist, Andy Rushton, has been very helpful with the renewal of our mobile phone contracts which just makes the whole process more straightforward; especially when small businesses need to get on with their day-to-day work.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your kind feedback. We’re delighted to hear that Andy was able to make your mobile renewal process straightforward and supportive of your day-to-day business needs. We really appreciate you taking the time to share your experience.
Thank you.
Ryan
Thank you to Kerryann. Chess and Openreach.
When I lost both my Broadband and Telephone links on March 30th I dealt with Kerryann Farmer-Tomblin in customer services and she was extremely helpful. She checked that both of the problems were not inside the house and opened a ticket so that they could be dealt with. Thanks to her help the Openreach man came the next day, March 31st. He sorted out the problem with the line so that by late afternoon both services were working again. Many thanks.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning,
Thank you for taking the time to share your experience. We’re delighted to hear that Kerryann provided such helpful support and ensured the issue was quickly escalated. It’s great that everything was resolved so promptly.
Many thanks for your kind words.
Ryan
Really helped me to migrate successfully
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your feedback. We are pleased to hear that Ricky was able to assist you with a successful migration.
Thank you
Ryan
Really helpful and sorted out very…
Really helpful and sorted out very quickly.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your wonderful review! We are pleased to hear that everything was resolved quickly and that you found the service really helpful.
Thank you
Ryan
great help
Khalida was very helpful and explained everything fully to me in easily understandable terms
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your lovely feedback. We’re so pleased to hear that Khalida was helpful and explained everything clearly for you.
Thank you
Ryan
Personal and patient service offered by…
Personal and patient service offered by Andy Rushton who also reduced our costs,
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your kind feedback. We’re delighted to hear that Andy provided a personal, patient service and was able to help reduce your costs.
Thank you.
Ryan
Great service all round
Great service all round but especially when we have problems on the line.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your wonderful feedback! We’re glad to hear you’ve received great service from Laura, especially when issues arise. We truly appreciate your support
Thank you
Ryan
The salesperson was excellent and…
The salesperson was excellent and considerate. He replied timeously to all questions.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your kind review! We’re delighted to hear that Alvin was considerate and responded promptly to all your questions. Your feedback is truly appreciated.
Thank you
Ryan
problem solved
I was very pleased to get Ryan's call, because I wasn't sure if the problems I was having with the phone were due to the device or the supply. Ryan did a check while I waited, and reported that it was almost certainly the device. I got a replacement phone and now everything is working.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your wonderful review! We’re glad Ryan was able to quickly identify the issue and help get everything working again. Your feedback is truly appreciated
Thank you.
Dean
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.