Dean is our Service Account Manager and honestly we couldn’t fault him! He’s one of the friendliest people we’ve worked with and is always so quick to respond whenever we need anything. Any issue... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Chess bought a contact from NBC (this contact was one of our franchises, which we continue paying after they left the business). I wonder how they buy/sell a contact of third party, although NBC... Näytä lisää
Yritys on vastannut
We recently moved our IT management to ChessICT and are delighted with the service we receive. Chess are very responsive and the team are extremely knowledgeable and helpful. Huge thank you to Harold,... Näytä lisää
Yritys on vastannut
Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Yhteystiedot
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, Yhdistynyt kuningaskunta
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4,3
Erinomainen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Thank you to Kerryann. Chess and Openreach.
When I lost both my Broadband and Telephone links on March 30th I dealt with Kerryann Farmer-Tomblin in customer services and she was extremely helpful. She checked that both of the problems were not inside the house and opened a ticket so that they could be dealt with. Thanks to her help the Openreach man came the next day, March 31st. He sorted out the problem with the line so that by late afternoon both services were working again. Many thanks.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning,
Thank you for taking the time to share your experience. We’re delighted to hear that Kerryann provided such helpful support and ensured the issue was quickly escalated. It’s great that everything was resolved so promptly.
Many thanks for your kind words.
Ryan
Really helpful and sorted out very…
Really helpful and sorted out very quickly.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your wonderful review! We are pleased to hear that everything was resolved quickly and that you found the service really helpful.
Thank you
Ryan
great help
Khalida was very helpful and explained everything fully to me in easily understandable terms
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your lovely feedback. We’re so pleased to hear that Khalida was helpful and explained everything clearly for you.
Thank you
Ryan
Personal and patient service offered by…
Personal and patient service offered by Andy Rushton who also reduced our costs,
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your kind feedback. We’re delighted to hear that Andy provided a personal, patient service and was able to help reduce your costs.
Thank you.
Ryan
Great service all round
Great service all round but especially when we have problems on the line.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your wonderful feedback! We’re glad to hear you’ve received great service from Laura, especially when issues arise. We truly appreciate your support
Thank you
Ryan
The salesperson was excellent and…
The salesperson was excellent and considerate. He replied timeously to all questions.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your kind review! We’re delighted to hear that Alvin was considerate and responded promptly to all your questions. Your feedback is truly appreciated.
Thank you
Ryan
problem solved
I was very pleased to get Ryan's call, because I wasn't sure if the problems I was having with the phone were due to the device or the supply. Ryan did a check while I waited, and reported that it was almost certainly the device. I got a replacement phone and now everything is working.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your wonderful review! We’re glad Ryan was able to quickly identify the issue and help get everything working again. Your feedback is truly appreciated
Thank you.
Dean
Very professional and prompt in all…
Very professional and prompt in all dealings with me..
Mike
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your kind review! We’re delighted to hear that you found our service professional and prompt. We truly appreciate your feedback and look forward to assisting you again.
Thank you
Ryan
Kept well informed of proceedings
Kept well informed of proceedings
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your review! We’re pleased to hear you felt well informed throughout the process. Your feedback is greatly appreciated.
Thank you.
Dean
Chess sales assistant Ricky Walker
Chess sales assistant Ricky Walker was very helpful and followed up with calls as promised.
A great improvement on past chess customer service that has previously been infuriating to put it lightly.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you so much for your feedback! We’re delighted to hear that Ricky provided the helpful and proactive service you deserved. We truly appreciate your patience and are glad to know your recent experience was a big improvement. We look forward to assisting you again!
Thank you.
Ryan
Vastaus yritykseltä Chess
Good afternoon
Thank you for your kind words! We’re so glad to hear you found the service nice, polite, and easy. We really appreciate your feedback!
I have requested more information so that this review can be passed along to the person who has helped you.
Thank you.
Ryan
Customer service
We have had ongoing internet problems for a couple of months or so. Sean Lancaster from the customer support team has been excellent, he has organised visits from open reach to sort out line faults etc, he has also sorted router problems remotely. He has also phoned and checked to see that everything is working days after a repair has been done. Very helpful! Thank you
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your wonderful review! We’re delighted to hear that Sean provided such dedicated support and went the extra mile to ensure everything was resolved. We truly appreciate you sharing your experience!
Thank you.
Ryan
Alvin had great communication and…
Alvin had great communication and responded extremely fast. He had so much patience even when I was asking him a million repetitive questions. A true asset and very positive and willing to help.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you so much for your wonderful feedback! We’re thrilled to hear that Alvin’s communication, patience, and willingness to help made such a positive impact. He truly is an asset to our team, and we appreciate you taking the time to share your experience!
Thank you
Ryan
Internet connection problem solved…
Internet connection problem solved immediately by customer service agent KERRY. She was extremely helpful. Also time was taken to explain and advise on other topics not related to initial enquiry.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear that Kerry was able to resolve your connection issue quickly and provide helpful advice along the way. We’ll be sure to pass your kind words on to her!
Thank you
Ryan
Everything I wanted to know was…
Everything I wanted to know was addressed.
Laura Bacon got the right people to contact me and my request were carried out to satisfaction.
Everyone is helpful and informative and the job gets done
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you so much for your kind words! We’re delighted to hear that Laura and the team were able to support you and get everything resolved to your satisfaction. We truly appreciate your feedback!
Thank you.
Ryan
Good clear call handler,
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good afternoon
Thank you for your kind review! We’re really glad to hear you found the call handling clear and helpful. We appreciate you taking the time to share your feedback!
Thank you.
Dean
Vastaus yritykseltä Chess
Good morning
Thank you for the wonderful feedback! We’re thrilled to hear you had a fantastic experience with our service.
Thank you.
Ryan
Patience for custoomer
Very patient and caring customer service quite considerate
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you so much for your kind words! We’re really glad to hear you felt well cared for — it means a lot to us
Thank you.
Ryan
Easy and smooth process
Ricky Walker made sure we received all the emails and information required so the process was easy and and smooth.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Good morning
Thank you for your kind review! We’re so glad Ricky was able to provide all the information you needed and make the process smooth and easy.
Thank you.
Ryan
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY, RIPPING PEOPLE OFF.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
I have requested some more information from you so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
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