Chase Buchanan Arvostelua 

Eve has been excellent, great communication and addresses any issues with our property very well.

We're very happy with our property managed Georgina Claiden, she's always prompt and efficient thank you!

Chase Buchanan have managed a property of mine in Twickenham for around 5 years. I cannot recommend Georgina enough as my property manager. She consistently demonstrates professionalism, diligence, and excellent customer service. She keeps me well informed, handles issues promptly, and takes a positive approach to property management. It is reassuring to know that my property is looked after by someone so capable and reliable. We are lucky to have her!

Georgina has been fantastic to work with. She is always proactive in keeping me updated and quick to resolve any issues as they arise. I particularly appreciate how she keeps on top of everything, including arranging property inspections that had completely slipped my mind. Her communication, professionalism and attention to detail give me real confidence that the property is being well looked after.

Georgina Claiden has been excellent every step of the way! Clear and efficient communication with help and support whenever needed.

I’m very delighted Sophie-Jayne Ives is looking after my portfolio with Chase Buchanan.
The attention to detail is second to none and I’m always confident every box is ticked.
It’s such a relief to know everything is taken care of and this allows me to focus on other aspects of my portfolio. I can’t recommend Sophie and Chase Buchanan highly enough.

We moved for the first time recently and the whole process was super easy! Any questions we had were answered quickly and everyone was really helpful and friendly.

I had such a lovely experience with Chase Buchanan. Iara helped me arrange a house valuation and she was so friendly, helpful and welcoming throughout. She made the whole process really easy and was a pleasure to speak to. Excellent customer service - thank you so much!

Iara was amazing with our viewing, she took the time to thoroughly explain everything we needed to know and more. It was great to visit a property with someone so knowledgeable and polite. Great asset to the team.

Chloe from Chase Buchanan was efficient, concise, she was speedy in email replies. Everything I needed with ma aging our property.

I live abroad and relied on an excellent letting agent to let my UK property. They were recently acquired by Chase Buchanan and I worried that the quality of service might be affected. However my ascribed agent Chloe Knoll has proved to be every bit as efficient and helpful as my previous property manager. A result.

Iara is an exceptional agent—highly knowledgeable, professional, and answered all of the questions we had.

Iara is fantastic and a real credit to Chase Buchanan. She was patient and kind when answering all our questions over the phone. Her knowledgable and considerate advice is a real testament to you guys!!

I have found Chloe' s interaction over the past 6 months very professional in her communication, explaining the situation and options avaliable.

Once a way forward is found on the property Chloes management of the situation is prompt and often resloved in a timely manner.

This is important for any property owner as they often juggling multiple things outside of property management. This is where Chloe's solution skill set is invaluable.

The support I received from the agent was outstanding throughout the entire process. They were incredibly responsive, timely, and helpful, even during weekends and late at night. They consistently provided clear and practical advice, including on more complex and detailed matters, which made the whole experience much smoother and less stressful. I truly appreciated their professionalism, dedication, and willingness to go above and beyond to help.

Previous to their take over by Chase Buchanan in November 2025, my two Northolt properties had been well managed for several years by Lawlors of Uxbridge. Although many staff left, a key and very competent member of their team, Kelly Jo Taylor joined Chase Buchanan. They are very fortunate that she chose to do so and so am I. Kelly continues to be my personal contact point in the management of my properties. This is a positive arrangement because she knows the tenants and the historical issues that inevitably arise in each & every property. The transition cannot have been easy for her but she has certainly helped to smooth the process for me as their client. Kelly acts as a bridge between myself and the other Chase Buchanan departments that get involved in the management of my properties. So far so good and I’m also by and large very satisfied with the professional services offered by Chase Buchanan themselves.

Do not hesitate to use Chase Buchanan Estate Agents. We dealt with Senior Negotiator Rakesh Jethwa, (Hillingdon) who was without a doubt outstanding from the beginning of our short journey to find a buyer for our property. Despite an early setback with an initial buyer pulling out, Rakesh quickly found someone else and got things back on track. His advice has been invaluable in navigating the tricky housing market, and I would like to thank him and the whole team at Chase Buchanan. Please do not hesitate to use their services if you wish to buy or sell.

Rakesh Jethwa was more than helpful when it came to us buying a new property. He provided great insight, was very responsive, and ultimately made the whole process go as smoothly as possible. Thanks so much Rakesh!

Lauren was extremely friendly professional and competent in helping me sell my flat in St Margaret’s. Always accessible and able to communicate complex situations in a simple manner. I would recommend Charles Buchanan and Lauren and a small message for Adam who again was excellent.

I approached this company after first returning from the states for a rental, which due to problems with banking fell through. This was entirely my fault. The second time, I found a property to rent and placed a holding deposit. The entire process was insane. Constant phone calls and emails 5 times a day, pressured exchanges and demands for the lend process to be completed. I was berated for not completing everything within TWO DAYS. Despite the letting being months ahead. They knew little about their own referencing company and contact with them. It didn’t stop. I arrived into the office to complete bond and month ahead and met with bully Mr M. He’s the area manager and honestly should not be working with the public. He aggressively walked into my space, shouting at me, laughed sarcastically when I said I’d go to the bank to transfer the £7k there and then. He questioned my integrity. Ordered me to sit in the corner. I asked him repeatedly why he was being so aggressive. He then gaslit me saying he hadn’t, denied laughing in my face, telling me I was an embarrassment to him. It was psychotic behaviour. I contacted the CEO who was calm and measured, to lodge my complaint. The company then withdrew the letting because my passport for biometric identification was a day away. Then took away the rental completely. I asked for Mr M to apologise. He simply patronised me with the classic misogyny of “I’m sorry you felt that way but your below me”. I’m a doctor of excellent standing. Avoid this company. It’s a boys club. No respect at all for their clients, unless I suspect you’re a banker with too much Confidence and too much cash. Even the Richmond lettings manager when I wrote and told him my passport had arrived, said good for you and nothing since. What a waste of two months to end up back at square one, because Myles Moloney is an aggressive bully. He doesn’t like some clients and he makes sure you know it. He is a very dark nasty piece of work. It’s a boys club. Avoid if you’re not one of them. The worst. Having spoken to friends who run prestigious estate agents in Mayfair, Chase Buchanan used biometric rules for releasing keys to me as a reason to terminate the letting. The rental was paid in full from the date of start plus 6 weeks bond. I had my biometric id TWO BUSINESS DAYS after the start of the tenancy. THEY LIED and pretended the landlord didn’t want to risk waiting 3 weeks and declined. It’s almost edging on illegality. The area manager is a bully. Short brown hair, trousers too tight and a horrible attitude. Good forbid you’re more highly educated than him. He’ll get upset. Avoid this scam company. I think they skirt the edge of legality.