I ordered 2 garden zannibar rocking chairs in natural for my garden, my order was confirmed as in stock and delivery would be 3_5 days. The money was taken from my bank account the next day. After 3 days I emailed charles bentley and the reply said my order was waiting to be dispatched and the it would be despatched in the next 2 days. Unfortunately 3 days later they emailed to say they were cancelling my order as they had no stock available. Extremely disappointing and annoying as should NOT have taken my order and money if they could not deliver. Clearly stated items were in stock when ordering and confirmed by email once ordered, seems like a scam to me, DISGUSTING 😬 Thanks for the generic reply to my negative review the facts still remain that when I ordered, the items were in stock and confirmed by email, when I emailed for an update you continued to say they were due to be dispatched in the next two days, only to cancel after that. You should not have taken the order or my money if you could not fulfil my order. Also I ordered from your website directly and not through a different supplier, so you should know what's going on in your own company. Shame on you

Really lovely frame for a hammock for my husband's birthday. Very small issue with canvas but Charles Bentley team so responsive and replacement issued within days. Would definitely buy from the company again. Thank you CB for making our 2026 summer get off to a great start.

We purchased the Melbourne Premium 5 burner gas BBQ in August 2025 but did not assemble until March 2026. During this period it was boxed and stored in a dry environment.
When assembled found It was damaged and they kindly refunded £25 however after using the bbq 4 times since we built it, the warmer plate on the top, which has not been used, is very badly tarnished and will not come clean.
But more importantly on one side of the BBQ it has rusted and the paint coming off making it look years old!!
I emailed complaining and they told me “To maintain the appearance and longevity of the BBQ, we advise thoroughly cleaning it and repainting any exposed metal areas using heat‑resistant BBQ paint, which is widely available from DIY stores. This will help protect the metal from further corrosion.
We also sell replacement burner covers and trays on our website should these be required. These can be found at the link below”. What a sales pitch!!
After 4 uses this is ludicrous! We even bought a Bentley cover at the same time to protect it.
We were hoping this would last more than 4 months as it was an expensive BBQ!
I have emailed them again but still waiting a response
Not a happy customer !!

Thanks for replying - it’s not a year old yet surely as a big company you would like to sell good quality products rather than expensive rubbish that doesn’t last.
Will not be buying or recommending your company. Shocking !!!

Bought a gas BBQ 18 months ago had a cover but the drip tray rusted away and they do not sell replacements - dreadful service. Have to scrap it after 2 summers use.

Easy ordering. Quick delivery would definitely order from them again Product good quality

The table and chairs were described as requiring some assembly whereas the reality was it had over 200 nuts, bolts etc which were necessary to assemble the table and chairs. I call that rather more than some ! As I am a disabled pensioner I had to pay someone to come and assemble it for me.

Ordering online was simple. Bought Clay fire pit. Was kept up to date with process/dispatch/delivery. Arrived in one piece having been well packaged!

Would definitely consider shopping with them in the future.

Table never arrived! given 3 different delivery dates with 2 hour windows!
None actually happened and no contac from mCharles Bentley nor their chosen courier company!
Terrible experience over a 2 week period , wasted 6 hours of my life! terrible customer service from both courier and Charles Bentley. If you want a table for summer look else where!

Great product at a good price, and fast delivery; what more could you want!

Really pleased with the quality of the table & chairs, They are easy to assemble. Plus were delivered within 3 days of order as indicated.

I ordered a garden clock for a birthday gift and it arrived punctually. It is lovely and is now in pride of place in my mum’s garden.

Really disappointed with my parasol. I bought as have previously bought parasol from Charles Bentley as usually good quality but they have changed the material to a much cheaper, flimsier and poorer quality fabric. It looks much cheaper compared to the one o bought last year. Please return to your previous supplier and specification

The clock was as advertised and very happy with the purchase

Very well made and sturdy garden table. I'm realky pleased with it

Fast delivery, good quality product 👍🏼

This water feature was exactly as described and looks fabulous in my garden, would definitely recommend

Really fast delivery. Great quality product at a very competitive price.

Very quick delivery

Outside dining chairs really difficult to assemble. Parts twisted or not square . Nothing like IKEA. Would never buy from this company again.