No problems with the technical person. He was quick and efficient. what I didn't like is even though I paid the bill by electronic transfer on the same day I kept getting "reminders" which caused some... Näytä lisää
Yritys on vastannut

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
No problems with the technical person. He was quick and efficient. what I didn't like is even though I paid the bill by electronic transfer on the same day I kept getting "reminders" which caused some... Näytä lisää
Yritys on vastannut
I was notified of the time the technician would arrive and it was spot on. As soon as the technician arrived he started work on the system and continued until the job was finished. When he had comp... Näytä lisää
Yritys on vastannut
The engineer was lovely, friendly, reliable and knowledgeable. He actually saved me money by explaining how an upgrade to my water softener system would benefit me when I enquired about a new system.... Näytä lisää
Yritys on vastannut
The service was great but I did experience a long delay in getting through to arrange the service and to purchase some salt. I tried 2 different phone numbers and emailed but didn’t get a reply to the... Näytä lisää
Yritys on vastannut
Culligan Consumer Products Ireland is a leading provider of water treatment and hygiene solutions, offering a broad portfolio of products, services and expertise to support residential, commercial, and industrial customers. From our humble beginnings, we’ve grown into Ireland’s leading water softening and filtration businesses through our commitment to quality products & services. Our innovative solutions have earned us the trust of leading government institutions, hospitals, hotels, educational institutes, food producers, nursing homes, facilities management and breweries in the region. We have an ongoing commitment and focus on providing personalised service that earns the ongoing loyalty of our customers. Every day, hundreds of families and businesses rely on us as their trusted advisor to help them meet their water needs.
Unit 24, N17 Business Park, Galway Road, Tuam, H54DA39, Galway, Irlanti
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Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
The two people who called to service the water treatment unit were very nice & friendly .

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
The time it took to get to speak to a Culligan agent over the phone was extremely disappointing. On one occasion I was on hold for over 30mns before being cut off. The engineer that carried out the service was prompt, polite and friendly but the customer service in terms of being able to make contact was extremely disappointing and will discourage me from using this company again in the future.

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
Once I got the appointment (which took a while), engineer arrived on time and had the job done in no time. He was very courteous

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
The engineer was lovely, friendly, reliable and knowledgeable. He actually saved me money by explaining how an upgrade to my water softener system would benefit me when I enquired about a new system. I even received a discount on the new system. He also fitted a new filter tap too. All done wihin the hour. Very impressive service.

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
The technician (Paul) was very efficient and also very honest in terms of what items needed to be replaced during the service. He explained the components that were replaced and I was very happy with that information and felt that I got a thorough and proper service on the system that also reflected value for the price paid.

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
Very dissatisfied with level of customer care waited in all day re arranged appointments no show service guy ,
180 € s paid with last 2 months ,
Don’t invest with this company go elsewhere,seems to be very badly run company

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
Was on phone to somebody in Durban South AFRICA
for approx 30 minutes trying to arrange a callout . Couldn't help Said somebody would contact me later For a company based in West of Ireland that is unacceptable.

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
Sales was salesy, installation was perfect.
I reached out to the company stating I wanted standard / non-proprietary salt but the sales person first suggestion was still their high-end model (Arc), which uses salt only provided by Culligan, which was not what I asked for and without a clear explanation of why this system may be superior to anothers (hence the 4 star). To be clear, its not that I won't buy salt from them but I don't want to invest in a system that limits my choices on the consumable (and salt varies wildly on price from 15 to 60e) and, if the company disappears, I want to be able to continue to use the system. Plus, I didn't need the smart features premium as I'm actually starting to cut back on appliances connected to the Internet due to security and privacy concerns.
But once I got the quote for the device I wanted, installation was booked within a few days.
Installation was very smooth and the technician was great with any queries I had and explaining how the system works, tidy work and just professional and honest, which I really appreciate.
Overall, happy with the provider/service, after doing some homework on which device was best suited for me (I might just be picky)

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
The service itself was great. Experienced technician, did a thorough job.
Scheduling is bad, only got a date, no time frame and told would get a notice on the day before that didn't happened. Nonidea when the technician would appear and got a call 10 minutes ahead.

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
Communication gaps, customer service call centre not easy to reach. High wait time. No proper communication.
Indeed the engineer who visited was nice and know there task well.
Eventually the problem for which service was requested is still not resolved. Still observing same white flakes in water post boiling.

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
Service itself on the day was very good. However, the booking and confirmation experience was not great. I booked it online initially, paying in advance. I missed their initial call back. I rang back but it took a series of calls, re-calling, reconfirming eircodes several times before there was confirmation that the service rep would be there on the day agreed. Throughout this, they couldn't give a time window meaning I had to make myself available all day at the location. There has to be an easier way!

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
I find it weird that companies send a link to review far too early, before you have dealt with them - Culligans is one! So far - email received regarding yearly salt machine service. This takes you to a link to pay a deposit - you pay not a deposit, but the full price. It states "1 pay your deposit. 2 book your time slot". However once you pay the full amount, there is no option to book a time slot, you must then wait for Culligans to contact you "within 48 hours". Let's see if that happens! Another poor experience so far.

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
The technician was very informative regarding the service.

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
My reverse osmosis and hard water filtration systems were recently serviced and I have only positive feedback regarding this experience.
My technician was extremely professional and forthcoming with helpful advice.

Vastaus yritykseltä Culligan Consumer Products Ireland Ltd
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