Castle Trust Bank Arvostelua 

I had a bond maturing and decided to put it into a cash ISA. The one that Castle Trust Bank offered was one of the market leading rates. Opening the account was very simple and took only a few minutes. Everything was straightforward and no problems encountered. Highly recommended.

Very happy with this bank. Customer service has been great.

All good have had accounts with you before but better now as its easier to do online

Having never heard of this Bank, I was slightly sceptical but as it was guaranteed by FSCS, had real reviews and was offering a very good interest rate, I thought I’d give it a go and it’s perfectly legit, easy to use and the in-App Customer Service messaging system works really well.

Easy to open, good communication and competitive rate.

A simply layout describing what the product was that i was interested in. Details of the 'does and don'ts clearly explained. No complicated jargon znc great communication.

Opening the account was easy with no problems.

V efficient and prompt transfer of ISA and notified us along the way

Good easy to sort once my own bank didn’t think it was a scam

Very easy with clear online instructions

Easy to deal with the reinvestment of my money. Simple to operate and choose the best investment for my needs

Very easy to open a savings account and very good rates of interest

Polite, helpful and informative customer service and consistently good wriiten communication too.
Most of all, I appreciate a real human being on the end of a phone. This is probably more important than you realise to customers. I now refuse to do business with companies that expect you to liaise with robots. They are NOT a replacement for human contact or human intelligence and rarely, if ever, understand your needs or answer queries adequately. All they achieve is a deeply frustratrating exeperience for customers and push people towards companies that have more respect for us. Please maintain this good service going forward: it really does matter!

Easy to use and understand how it works, all done online no waiting in a queue for someone, or trying to get to a non existing bank in our area, good interest rate

Clear and simple to set up an account. Very good rate

Was asked for a Google review so here is a review without my name.

I opened an Isa account with Castle Trust a few years ago but never funded it as they only had a postal transfer in process. As their systems have changed and improved I opened another Isa with them encouraged by the prior telephone call. Following the good experience with the fast transfer in I even added this year's allowance.

GOOD POINTS:
Excellent telephone service with friendly efficient people.
Very competitive interest rates at the time.
Straightforward application process.
Excellent Isa transfer in with no delays.
Daily accrued interest shown in app to see your pennies grow!!

IMPROVEMENTS:
Secure message was replied to in 5 days !!!
Isa was electronically sent by old provider but shows as "cheque" in app.
Wrong date for Isa transfer in shown in app.
A secure message was sent to clarify the above errors as system limitations but should not happen in the first place.
Confusing process of dates shown leads to diminished trust. Fortunately daily interest update in app enables checking of the accrued interest.

Easy to open the account and from then on everything was transferred automatically. Excellent service.

It was not clear when opening the account that an app was available.
When I made the first deposit my bank refused initially to send the money as you were not recognised- this left me anxious if I was actually on a genuine site for the account I had opened.

Good rate on 5 year fixed rate and efficient transfer from the previous bank. Keep me informed.