We had an issue with one of our relatively new pieces of luggage and I contacted customer service. I had the distinct pleasure of dealing with Eduardo S. who resolved the issue very quickly and to my... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I contacted Carl Friedrik when the shoulder strap on my bag, which was several years old, broke. Unfortunately, the model had been discontinued, but the team quickly found a suitable replacement and... Näytä lisää
Like many other customers, I was attracted to its understated design and relative uniqueness (especially on the airport carousels). I have bought 4 different Hybrid pieces since 2022, 2 have cracked a... Näytä lisää
I really want to take a moment to say how much I appreciate Ariana and all the effort she put into helping me with my luggage situation. What started as a very frustrating experience became so... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Carl Friedrik: Leather Briefcases, Wallets and Bags - Handmade in Italy with the finest Materials.
Yhteystiedot
71 Central Street, EC1V 8AB, London, Yhdistynyt kuningaskunta
- contact@carlfriedrik.com
- carlfriedrik.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Return and exchange
I got two of the same briefcase as christmas present I absolutely love it. Such good quality so beautiful and functional. I wanted to return one and exchange for a carryon. I had little to no paperwork but Ariana helped make it so easy. Just waiting for carryon to be delivered
Verdens lækreste kvalitet
Verdens lækreste kvalitet.
Elsker mine Carl Friedrik carry ons.
Case was delivered damaged (production…
Case was delivered damaged (production issue), and then they offer 10% off - when on Black Friday they'll offered 30% for undamaged stock.
Go elsewhere - they mess you around on returning the damaged case - you have to drop it off at Yodel........

Vastaus yritykseltä Carl Friedrik
all good, but slow delivery
All good, but slow delivery, I had ordered on December 30, the parcel was apparently lost in transit. That can happen... When asked, CF informed me that the replacement order had been made. I got the parcel by January 10.

Vastaus yritykseltä Carl Friedrik
the luggage quality is good
the luggage quality is good; hence, we bought the 2nd piece to get a stylish set. Delivery is fast and packed properly.
Amazing customer service and quality product
Yodel managed to lose my package so close to Christmas. I contact Carl Fredrick, who responded right away, sent another package out immediately using another carrier to ensure my package arrived for Christmas. Husband loved his gift. Cannot recommend them enough. Thank you
Great quality and service
I own three CF products, and very happy with all of them. They're all lookers and the quality is great. Had an issue that required the involvement of customer support, and received very fast and satisfactory treatment.
Delighted
Delighted with the product and equally impressed with the all round service!!
Highly recommend!!
Delivery not made at time notified
Delivery not made at time notified. Delivery information provided was inadequate. Call centres were very poor at reacting to the problem. Delivery took over a week due to this.

Vastaus yritykseltä Carl Friedrik
Fantastic products
Fantastic products, finished with the highest quality at a fair price.
Bags that exude class, and they attest that they are made with love for the material from which they are made.
In a word top class bags and luggage
Amazing suitcase and lovely customer care
I got a Core carry-on which I took on a 3 week multi-country trip around Europe, and it was absolutely wonderful. Really well made, takes a lot of weight, and even with a 7-8kg backpack on top it stays easy to roll. It was such a good experience that I then ordered a check-in suitcase as well. There was a hiccup with delivery, and the customer care team dealt with it masterfully. Very happy overall!
Amazing complaint management and resolution
After my initial order was lost, the team promptly reacted and resent it; it was delivered within 2 days.
Love the products and the customer…
Love the products and the customer support is great. Pretty much the only company I will buy travel and work products from anymore.
Functional But Odourific 72-Hour Backpack (Leather)
The 72-Hour Backpack (leather) is beautifully designed and for the most part very functional with all of its features. However, these are all ruined by the odour of the material used. Even after airing for 3 weeks after purchasing the rancid odour (reminds me of a wet dog smell) is still present. Not entirely sure what it will take to lift the odour, but as of right now I may just return the bag.

Vastaus yritykseltä Carl Friedrik
I love the customer service as well as…
I love the customer service as well as the product. The wallet looks much better in person. Looks classy. I am a happy customer.
This beautiful leather bags stinks
This beautiful leather bags stinks! The dust cover and fabric lining of the bag have a funky sour smell. I tried taking the bag out of the packaging to air it out, but it's no use. I cannot give this as a gift, it smells so bad. I'm so disappointed because it's a beautiful leather backpack, and now I'd don't have a Christmas gift for my husband.

Vastaus yritykseltä Carl Friedrik
Superb quality and excellent customer care.
I needed a new suitcase so I looked in several retail outlets. I chose Carl Friedrick because it was exactly what I wanted and the quality was superb.
I ordered direct from their website and the whole experience was great.
Excellent communication and delivered exactly as promised.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.







