Carl Friedrik Arvostelua 

I had an issue with our new luggage. Customer service jumped right in to rectify the problem. They offered options and ultimately did right by me. Thank you! Love the trunk & no zipper options

Palissy briefcase: build quality is absolutely perfect. No thread out of place, not a single mark on the panels. Thoughtful pockets and inner organization. Outer pocket is perfect for your phone to keep it out of the view.

Customer service is also fantastic. Attentive and responsive. Had a question about the size of the compartments and had someone responding with additional pictures to show.

Very satisfied with the purchase!

I recently attempted to purchase a carry-on case from Carl Friedrik and initially faced some frustration with the process. I was drawn to the option of personalising the case with my monogram, only to find that this feature had quietly been removed at the time of ordering.

Despite that, I proceeded with the purchase. Payment was taken immediately, but I received no confirmation email—no order number, no shipping estimate, nothing. After some time and confusion, I discovered that my order had been cancelled without any notice or explanation.

However, Carl Friedrik later reached out to me directly and provided an alternative way to place the order. Thanks to their assistance, the case was shipped to me within a few days—and I have to say, it's an excellent case. The quality and design definitely live up to the brand's reputation.

While the initial experience left room for improvement, I appreciate the way they handled the situation and would still recommend the product itself.

More than great products with remarkable design and solid build quality (I have on a few for years now), from my recent experience I can also affirm that Carl Friedrik provides an outstanding and extremely speedy customer service - which really makes all the difference.

I ordered a laptop bag and a wallet more than a months ago and I still haven't received it. I keep getting emails about change in warehouse so the order will be delayed. Then another email that they can't do the engraving as the new warehouse doesn't have the capabilities and just today after a month of placing the order I got an order cancelation as the item is not a stock was a joke

The airline damaged my bag and only provided partial compensation. I reached out to Carl Friedrik, explaining that I couldn’t afford to buy a new one at full price but that I really loved the suitcase. They offered a solution that allowed me to get the suitcase back without incurring any extra costs. Their customer service was exceptionally responsive—one of the best experiences I’ve ever had. I’m a fan.

I placed an order for my luggage two weeks ago (Order #6281285), but I have yet to receive any updates regarding the shipping status. Additionally, my attempts to contact customer support have gone unanswered.

Reliable shipping is crucial—particularly when travel is involved—and unfortunately, this delay and lack of communication suggest otherwise.

At this point, I am still waiting for any update or resolution. Based on my experience, I would not recommend ordering from this company if timely delivery is important to you.

The main reason I am writing this feedback is because of the work and willingness the customer service rep - Paula did for me.
From the beginning I had a small dilemma with my new purchased briefcase from Carl Friedrik. I explained my issues and concerns, she was polite and empathetic. She was detailed and always made sure to follow up. To extent that on one occasion, I didn't respond to one of her emails for 2 days because I didn't know I had a response from her. She emailed me on the 3rd day to "follow up, because she hadn't heard from me", she informed me that she responded 2 days ago and it may have went to my spam. Sure enough, she was right & I never knew. Taking those small extra steps to really not let the matter fall behind meant so much to me besides the obvious, which was assisting me with the importance of the situation at hand.
Paula and I exchanged multiple emails, and she helped me get to a great solution.
I even informed her as well another feedback on her work ethic, that this was my 1st purchase with the brand. But because of her alone I see myself being a repeat customer for sure!
Months ago I reached out to the brand in hopes of even collaborating on some products since I also have social media/ youtube acct. & I was really interested in receiving some products from the brand because I really liked some of their designs. I never heard back, it honestly was a bit off putting. I wasn't sure I was even going to order with the brand at all. All I wanted was some conversation on the possibility, even if they would have said (no). But no real response I didn't like.
So to fast forward, I still bought the briefcase with my own money and ran into a small issue. But she kept the whole ordeal positive and polite and respectful.
So thanks to PAULA FOR ALL HER HELP AND CARE. and if anyone has the luck to get her as a representative, they are in good hands.!!

Ps: to the company carl Friedrik, I am still interested in reviewing some of your items, if someone could get in touch with me I would appreciate it. Thanks

Thanks again to Paula.

I have made two purchases from Carl Fredrick. There was a slight error on the second but Morgan and the team at Carl Friedrik responded fast and went beyond expectations. The quality of the products and the excellent customer service has earned them a lifelong customer.

The service is amazing! They sent me the wrong case but after reachout instantly replaced a brand new one for me, despite its already 1 month after purchase. 5 star service!

As a long-time fan of CF products and a proud owner of several suitcases, I'm grateful for the exceptional support I've received. After experiencing an issue with one of my suitcases during my travels, I contacted the CF team. The speed and effectiveness with which they resolved my concern were truly unparalleled. Carl Fredrik, your commitment to product quality and outstanding customer service is inspiring. You've set a standard in luxury luggage that reverberates with excellence. I'm happy to be an advocate of your services.
Thank you.

Great briefcase ! High quality slim smooth black leather well made ! Excellent ! Impressive for boardroom ! Carl Friedrik products well made. Would highly recommend !

Classy materials simple , elegant design in addition to fantastic customer service

About 1 year ago i purchased a large check in suitcase returning to the USA in Jan this year it was damaged and the Carl Friedrik team replaced the suitcase immediately.

Fantastic customer service standing behind the product and promise made on quality!

Very strong and no nonsense service. You would expect a better product initially, but when service and replacement is this convinient, all is forgiven. The issues should also be resolved with new model A which was also informed

Paula, the customer support representative that I worked with, was extremely helpful with a warranty claim. She provided several options for me, going forward. She was timely in her email responses, and provided valuable information. This type of customer service, as well as the warranty on their products, takes Carl Friedrik way above it’s competitors (not to mention the beautiful luggage).

Great buying experience. The website was easy to use and super quick delivery with great comms. And off course a quality product.

I travel a lot. I purchased my luggages from Carl Friedrick 3 years ego and had lots of millage from it. When I had a problem with a check-in they addressed it by replacing quickly and with no hassle the luggages. Service was very friendly. I can't be happier. I highly recommend the brand for the quality of ils products and for its impeccable service.

Paula was fantastic. I uploaded some picture of how my bag needed to be repaired and it was taken care of in a prompt and clear manner. Customer service at its finest.

Une qualité de cuir sans égal, un design intemporel et un service client exemplaire. Chaque produit Carl Friedrik respire l’excellence. Le cuir est d’une qualité exceptionnelle, avec une finition impeccable qui vieillit magnifiquement. Le design est à la fois fonctionnel et élégant, pensé pour durer aussi bien esthétiquement que dans son usage quotidien.

Mention spéciale au service client : réactif, professionnel et toujours à l’écoute. Une marque qui allie savoir-faire artisanal et modernité avec brio.

Seul bémol : le prix des produits en nylon me semble un peu excessif par rapport à l’offre du marché. Par ailleurs, la mise en place d’un système de fidélité récompenserait les clients fidèles et anciens, ce qui pourrait booster encore plus leurs ventes.

Malgré cela, je recommande sans hésitation !