Cargini Arvostelua 

My experience with this car rental was outstanding from start to finish. The service was prompt, friendly, and absolutely professional. The staff were very helpful, answering all my questions.
The car I received was in excellent condition — clean, with a full tank of fuel, and thoroughly checked. The pick-up and drop-off process was quick and hassle-free. Also, the prices were very competitive with no hidden charges.
I will definitely choose this company again for future rentals and highly recommend it to anyone looking for a reliable and high-quality car rental experience. Congratulations on your professionalism Car Gini

Die Übergabe war zwar reibungslos, allerdings mit einem anderem Modell, als wir gedacht hatten.
Der Rückfahr+Sensor war defekt, kein Wischwasser und die Leuchte bzgl Reifendruck blinkte auf.
Bei einer Fahrzeugkontrolle mussten wir feststellen, dass wir ohne gültige Versicherung rumgefahren sind. Auf eigene Gefahr hin durften wir weiterfahren, da wir zu dem Zeitpunkt niemanden bei der Mietwagen-Firma erreicht haben.
Bei unserer Unterkunft hatten wir es nochmal versucht. Mit Unterstützung des Rezeptionisten haben wir die korrekte Telefonnummer gefunden.
Der Mitarbeiter am Telefon war nicht sehr freundlich und unterstützend. Es gab eine gültige Versicherung, die uns per WhatsApp gesendet wurde. Anscheinend kann die Polizei selber danach schauen, aber das haben sie bei uns nicht gemacht.
Bei der Rückgabe des Autos haben wir nochmal daraufhin gewiesen, dass gültige Papierw im Auto sein müssen. Aber hatten nicht das Gefühl, dass es ihnen wichtig war.

No se os ocurra alquilar con esta compañía , los coches son viejos, suena porque todos los lados, nos tuvieron que cambiar los frenos al tercer día ( porque no tenían otro coche para darnos, según ellos) al décimo día , el coche nos dejó tiradas, y eso que habíamos pagado un seguro adicional a todo riego por 250€ 12 días, seguro que no nos sirvió de nada, este país tiene unas carreteras bastante precaria y si vas al norte son como puertos de montaña, y estos coches no están a la altura de estas carreteras, en definitiva , yo no alquilaría con ellos nunca más , espero sirva de ayuda esta reseña.

Hello everyone,

At the end of April 2025, I returned my rental vehicle to Cargini in Bosnia. It has now been over 140 days, yet my security deposit has still not been refunded.

According to the rental agreement, the deposit must be returned within 90 days. This deadline has been significantly exceeded without any valid explanation or communication from Cargini.

I have made multiple attempts to contact the company, both by phone and email, but have consistently been left without any support or resolution. This conduct is not only unprofessional — it also represents a clear breach of contract and constitutes non-performance under applicable contract and consumer protection laws.

I am currently working with a lawyer in Bosnia and collecting all necessary documentation and evidence in order to initiate legal proceedings against Cargini.

This matter is being taken seriously and will be addressed through appropriate legal channels.

Sincerely,

Mouad

Tried to sell insurance which was already included. Additionally they tried to sell another driver which was also included.

They claimed scratches behind which wad luckily documented, but they tried at least.
They claimed scratches below the car. I can't 100% prove it since my camera is too bad but therefore I wanted to see the previous report of the driver before me. They declined and mentioned that the insurance doesn't want to see it. It's not about the money, it about principles. Even after I wanted to speak to the manager they declined. I had to call the police and after that the manager was ready to speak.

I am totally fine to pay my damages (I have insurance anyway) but since they fighted so strong against me I strongly assume a scam. Carful.

Easy,reliable and affordable. Very reasonable price

Rented in Corfu this August. Great car (virtually new Sandero), attentive and responsive service. Showed great flexibility and understanding. There was a scratch on return and their charge was very reasonable (and we were easily able to reclaim the cost from our insurance company).

Paphos airport.Quick and easy collection and drop off. Great car with excellent mileage. (Rio). Professional and courteous service . Will definitely be recommending Astra! Thankyou!

Attenzione!: I rented a car in Santorini on July 12th. I paid a €600 deposit, which was never returned. Today, September 4th, they initially said they'd check, but then they never responded. I contacted a lawyer.
Attenzione ho noleggiato l'auto il 12 luglio a Santorini ho pagato 600 euro di cauzione e none li hanno ancora restituiti all'inizio dicono che controllano poi non rispondono più alle mail. Ho contattato un avvocato .
Aggiornamento:Dopo la recensione e e-mail con cui comunicavo che mi sarei rivolto ad un avvocato e passati 2 mesi dal noleggio mi hanno restituito la caparra

I rented a car from June 23 to June 30 in Tirana airport, staff inspected and accepted the vehicle but the deposit of 450 EUR has not yet been returned! I contacted support, at first they said they would check, now they don't answer...

UPD: They returned the deposit on September 13th.

Airport in Chania. Car was a wreck, very old with over 100k on the clock, damaged externally and when we drove it the suspension was shocking and the steering completely off. We contacted them and told to bring it back. No apology, very rude and made to feel like we were being difficult. Car we then had was slightly better, still old and a poor condition with the engine light on but told this was fine. Avoid like the plague. Our other party members had other providers for similar price and a much better, newer car.

CARGINI- Tirana, Albania

1 star – If I could give zero, I would.

Avoid this rental company like the plague. The man with blue eyes and the girl with curly hair were shockingly rude and completely unprofessional. Their so-called “service” is a joke. We arrived just 30 minutes late to pick up our car due to a flight delay—only to be told they had given our vehicle to someone else. No warning, no call, no email. Nothing.

Just smug grins and laughter at our expense. This happened during peak season, making it nearly impossible to find another car. We were forced to book last-minute at triple the price. Their behavior was disgraceful, and their lack of accountability is appalling.

Do yourself a favor: steer clear of this company. They don’t care about customers, and they certainly don’t deserve your money!

Marko from the Zagreb office truly made the difference. He was extremely responsive and always ready to help, making the whole process seamless. On top of that, the office offered by far the best prices for the 9-seater we rented. Highly recommended!

Very friendly and fast service. Can recommend. Was a funny dude! :)

Carparking Staff -Service was beyond good!

Great service and attention, Emir really helped us in every way necessary

Alles super und reibungslos

Rented for 10 days from Zagreb Airport. Pickup was smooth and Marco and Emir were warm, professional, and very responsive. I’d booked an SUV but was given a new Astra; it drove well.

However, the car had an intermittent “key not recognized”/locking issue. I replaced the key fob battery myself and lost time dealing with it. When discussing damage at return, there was no acknowledgment or goodwill for this inconvenience.

In a German parking garage, the plastic light cover above the tailgate lightly touched a wall, leaving a tiny mark. No paint peel or deformation—just a superficial scuff on plastic. I proactively disclosed it, along with noticing a nearby, subtle pre‑existing damage that wasn’t obvious at pickup. I was still charged the full cost of replacing the entire part despite having full‑coverage insurance.

This felt disproportionate and raised serious concerns about the insurance practices—charging full part replacements for minor cosmetic issues seems like a way to maximize insurance claims. Being honest ended up costing me, which felt unfair. Marco and Emir were great, but I hope the company adopts a transparent, proportional approach to minor damage.

My Reservation No.: G90680492

Additional part ;
Thank you for your response and for providing details about the damage charge.

However, I must express my discomfort regarding the situation. The charge for a full part replacement due to a very minor scratch feels unfair, especially since I have been informed that the same part had previous scratches and that similar charges have been collected from other customers before me. This raises serious concerns about the ethics of charging multiple customers the full replacement cost for the same part, potentially several times over.

Frankly, this makes me feel like I am being taken advantage of, and it is disappointing to be part of such a practice. I believe insurance companies should investigate such cases, as it is not right for rental companies to repeatedly profit from the same minor damage. In this case, it seems the rental company may have collected the cost of the same part multiple times, which is not ethical.

I kindly ask you to review this situation thoroughly and consider whether such repeated charges are justified and in line with fair business practices. I would appreciate your feedback on how such cases are handled and what measures are in place to prevent abuse.

Cargini desk in Santorini is just 2 minutes walking far from the airport exit and this is already a good reason to rent from them. The car was clean, check-in operations were very easy, and the receptionist was very kind. Another good reason to choose Cargini is that it accepts Debit card. Although I had an incident, check-out operations were as weel quite smooth.