CARWIZ Arvostelua 440

Don't be fooled by the low rates.
I came prepared with my own travel auto coverage, just as I've done with every other rental car company. Unlike those companies, this one refused to accept it and aggressively pressured me into purchasing their own insurance instead. There was no flexibility, no courtesy — just a cold "take it or leave it" attitude that left me feeling trapped and frustrated. It is also why they have their rates as non-refundable - you get stuck that way.
By the time they were done piling on the extras, the "deal" I thought I was getting was long gone. Save yourself the stress and the money — you're honestly better off paying $45–$50 a day with a reputable rental company that respects your time, your choices, and your wallet. Humble location by the IAH Houston Airport.

Do not use this company (Catania airport). They do not check the car with you. They then try to push you into taking extra insurance, basically making out you will have to pay more. They charged us 325 euros for a scratch on the wheel hub that was there before, we just didn't have a photo. They also provided us with no evidence that the scratch wasn't there and said they only take pictures of damage- but wouldn't show us any they had already taken. The woman was very rude. Wish we had read these reviews. We got this through jet2, so will be reporting to them too. The extra insurance was about 340 euros so we knew they were going to try to find something. Don't go with this company and always get the person to check the car with you.

If I could give them zero srars I would. DO NOT USE THIS COMPANY FOR CAR RENTAL.

They use a typical bait and switch. Once you've made your reservation and you show up to get your car they hit you with a bunch of hidden fees not mentioned when you made your reservation.

I'm a Florida resident and was reserving a car in Tampa off of Cypress street by the airport. I was quoted online $87 for 7 days thru Priceline. I paid that upfront.
When I arrived I was told Florida residents needed:

$500,000 in insurance coverage
Must have full coverage insurance
Limit of 50 miles per day
and a $1500 deposit

That is insane!! And none of this was on the Priceline website when I made the reservation.

Just to reiterate. NEVER USE THIS COMPAN IF YOU SEE THEIR NAME FOR CAR RENTAL.

Oh and P.S.
There were 3 other families in there who were from out of town dealing with the same issues as me attempting to figure out what to do about all the hidden fees and charges that they didn't know about until they arrived.

In closing

DO NOT USE THIS COMPANY. IT IS A CLASSIC BAIT AND SWITCH.
I'm extremely disappointed and now i have to fight with Priceline to get my money back.

Tres mauvaise experience de location chez CARWIZ à Malte. Escroquerie à l'essence. On vous dit que tout est en regle puis on vous facture après votre retour 56€ de frais de plein alors que vous avez rendu la voiture avec le plein. Ceci permet d'augmenter le prix de location de plus de 50%. Contacté il ne veulent rien savoir.
A fuir

Carwiz - Athens Airport. Genuinely one of the worst experiences of our lives.

Concerns immediately as the hire base is some 15 mins drive from Athens airport!!

Rude and aggressive staff. Poor quality vehicle supplied. They then took over 3 times pre authorisation on my card than that was stated in the contract. A clear tactic as they intend on keeping as much of this as they can get away with!!

Low and behold we had mechanical problems with our poor quality vehicle during our rental. Gearbox completely failed leaving my family dangerous situation on Athens highway. We called office for assistance and they advised as we were close to the base try and drive the vehicle back to their depot as 'we're not far away'. Then proceeded with aggressive tactics and refusal to let us leave (bearing in mind car rental is base is in a dingy back street industrial area with nothing else around) until we had signed many papers in Greek language!!!

So aggressive it left my wife physicall disabled child in tears , not to mention the prospect of being stranded in a random part of Athens with luggage etc!

It turns out they have charged us in full for the failed gearbox (as stated in Carwiz mechanical own terms and conditions, mechanics of vehicle are their responsibility, not the hireres!).

If anyone can suggest how I can challenge this legally it would be hugely appreciated. It is even more hurtful that our party consisted of 3 young children (one of which is a double leg amputee) and my elderly mother and they were quite prepared to leave us stranded in random area of Athens unless we signed multiple papers which I imagine they will fraudulently use to say we accept the damages.

A genuinely horrific experience and one we will never forget.

Hidden charges and abuse on fuel ( full to full not respected) also the car was not clean and without washer fluid.
Arrogant

This company is a scam! I had to wait over an hour for their shuttle during which time I was in communication with them by text since they wont answer the phone, and then they cancelled my reservation when I arrived for being "late". I paid for the car rental and then they refused to provide the car. I booked through Expedia and they also will not refund my money since Carwiz refuses to.

DO NOT rent car from this company!!! Its a fraud. We took car in Zagreb and were told to return car washed (no company has ever asked us to do so), when we recieved car was dirty with sand all over floor. I complained and they said that foot/shoe dirt is something they have no control over. After returning car this morning and going to their office 7.10 (office should be open at 7.00) to return docs and key no one was available. We had to drop keys in a nearby box and were not able to go trough check of car with any of employees. As we landed home in Denmark we received e mail with pic of car trunk EDGE cover from inside and were accused of scratching edge which is in direct friction with car when closed. They DO NOT posses picture of how it looked before car was rented, even thou we asked them to provide us, not to mention that we did NOT use trunk at all. Over all STAY AWAY from this company, they are rude and fraud.

Carwiz Bucharest = avoid at all costs.

We were given a different scratched car and later falsely accused of causing the damage. Despite having evidence, staff ignored it, shouted at us, used racist insults (“gypsies”), and threw us out, leaving us stranded without transport.

This is not just bad service — it’s dishonest, aggressive, and discriminatory behavior. Rent here at your own risk.

Thessaloniki airport, Greece. Poor customer service. Pushy on full insurance. Car old and air con and oil warning light not working.
On return of car charged €20 for cleaning - small amount of sand which in a beach location one would expect.

Avoid Carwiz Sarajevo Airport at all costs. We had a fully paid, confirmed reservation for 6:30 PM. After navigating airport security and luggage—standard delays for any international traveler—we reached the desk at 8:00 PM to find it empty.
​When a representative finally appeared, he was incredibly rude, informs us he had canceled our booking '2 hours ago', and claimed our car had already been given to someone else. Their excuse? A predatory clause in the fine print that considers a customer a "no-show" after just 59 minutes. Even for fully padded first bookings!!!

​The "Contract" vs. Ethics:
The staff repeatedly hid behind the phrase "it's in the contract" to justify their actions. While they may have their "fine print," you have to question the ethics and motivations of a company that deliberately preys on tourists by profiting from normal travel circumstances. Using a 59-minute window at an international airport is not a "policy"—it is a calculated trap designed to double-collect on a single vehicle while keeping the original customer’s full payment. This is a level of corruption and greed that is hard to fathom.
​A National Disgrace:
Bosnia and Herzegovina is known for its incredible hospitality and kind people, but companies like Carwiz are a national embarrassment. It is a profound pity that they are tarnishing the image of the entire country by scamming visitors the moment they land. They should be ashamed of themselves for leaving paying customers abandoned at an airport over a minor 90-minute delay.
​If you value your money and your safety, do not trust these people. They are not a service; they are a professional liability hiding behind unethical clauses.

I had a very disappointing experience with CSRWIZ in Belgrade. Although the initial price looked affordable, the overall service turned out to be misleading and unprofessional.

We waited around 30 minutes just to pick up the car, which was already an inconvenience. The vehicle itself was old and poorly maintained, with over 100,000 km and clearly not in a clean condition.

After returning the car, additional charges were applied that were not properly communicated in advance. These included unexpected fees for car washing and surcharges that were significantly higher than any reasonable parking fine handling cost.

Overall, the lack of transparency, poor vehicle condition, and hidden fees made the experience frustrating and not worth the initial “cheap” price. I would not recommend relying on this company if you expect clear terms and reliable service.

What a BIG disappointment. We paid everything through the Ryanair website and the only pending amount we were meant to pay at pick up was a booster seat. We had also purchased Premium Insurance through the Ryanair website. We were suddenly faced with an unexpected ADDITIONAL charge of Euro 339..for another insurance! They would not give us the car unless we paid for it and would have lost all the other money we had paid for. Don't even try rent a car from them. A total disgrace and a big scam.

The offer you insurance and when anythings happens its not valid and you have to pay.

Deposit not refunded — no response from customer service.
Rental contract n. MLA-26-793 for Toyota Aygo from 14/02/2026 to 17/02/2026;
Deposit receipt n. 26/1070/MLA/3 - 200 €;
Car checkedout and accepted without any damage at all;
Contact with Carwitz Customer service in 24/03/2026 by mail and by PEC - NO response at all yet -

Booked flight FR3695 14/02/2026 reservation n. V712XH with Ryanair that explicitly suggested this specific car rental offer in its web site and App.

Opened complain ticket ID 74324313 to Ryanair in 24/03/2026 - attached contract, offer on its web site, deposit receipt and all documentation requested;
automatic answer : "we require additional details" no furter specification;
Complained again - ticket reopened - same answer.

Hit a brick wall, Wall of silence, getting nowhere.

All documentation of this issue available.

No refund yet.
Please take car of this experience while booking with Carwitz and Ryanair.

Avoid carwiz in Georgia at all cost. We were talked into paying 100 GBP extra when getting the car for full insurance despite having premium insurance done online before arrival, they will not provide any paperwork for this insurance, and money will go into their pockets. they will make you feel vulnerable and try to squeeze every penny out of you. they even deduced another 100 GBP from our car deposit once we got back to the UK, where they over deduced by 60 GBP without providing any receipt or evidence.

Just sharing my experience renting a car from Carwiz at Malta Airport. The pick-up was smooth, but after returning the vehicle I was charged 195 € for a broken side indicator light and administration fees, even though I purchased insurance at the desk.

Apparently some parts like indicator lights are not covered by the CDW insurance, which I did not realize at the time.

Just a heads-up for anyone renting a car in Malta: check carefully what the insurance actually covers before signing.

I was really stupid to have misplaced my Carwiz info - ref no etc. So, arrived at Malta Airport passed closing time of 8pm. Could not find or remember which car hire company I had paid for. Carwiz was closed so I was stuffed. It would have been hugely helpful if I had at anytime had an email or reminder or phone call or anything to try and track me down for the 5 days of hire that I had paid for. So, had an exciting 5 day holiday bussing around Malta - talk about a major learning curve. Please Carwiz - bother to email folk and try and catch up. My insurance cover should hopefully kick in.

Am inchiriat o masina din aeroportul Otopeni,Bucuresti. Pretul era bun. Cand ajungi la sediu sa ridici masina , vanzatorii sunt foarte agresivi si iti explic clar: cumperi asigurare de la ei sau o sa te factureze pentru orice. Am avut asigurare cumparata deja, asa ca am zis nu. LA predare masina au gasit sub masina o zgarietura si una pe spate masinii. Este imposibil sa vezi cele mai mici zgarieturi si sa le notezi iar sub masina nu stiu cum poti verifica cand ridici masina. Am asteptat si o ora pentru predarea masinii, multi alti clienti aflati acolo aveau aceleasi nemultumiri.

When I planned my business travel to Houston IAH airport, I looked at Expedia.com and booked a car offered by Carwiz that has the lowest price of $102.46 in total (Expedia itinerary ID: 73375710100429). It was labeled as a special price and showed to go the car rental center. I did not think anything else, and went on with my trip. When I arrived at the IAH car rental center, I could not find this company. Called the phone number, and was sent a video asking me to follow the video to go to the visiting parking lot to meet the driver who would bring me to the offsite car rental location. I was very surprised and concerned but I did not have a choice as I already arrived at IAH. It took me quite some time to figure out how to walk from the car rental center to the visitor parking lot. Then I met a guy who is the driver and he started drove me away. In the car, he told me that I need to pay an additional 100% of tax apart from what I paid in Expedia.com. I never heard about 100% tax on car rental! Sensing unsafe and being scammed by this bait and switch, I insisted the driver to take me back to the rental car center. I ended up with Lyft rides. When I came back, I found that my credit card was charged. I called to Expedia.com, and was told that I was charged because of my "no-show". I am very disappointed with Expedia.com to work with this dishonest car rental company, and unless Expedia could resovle this issue, I will have to dispute with my credit card company. If possilbe, I would advise anyone to stay away from this company, based on my experience.