Ryanair Car Hire Arvostelua 

Attenzione non rilasciano fattura!!!
Ricevono il pagamento ma non emettono fattura, rimandando al noleggiatore,che a sua volta non avendo ricevuto un pagamento diretto non la può emettere.
Risultato,servizio non scaricabile.
DA EVITARE ASSOLUTAMENTE CON P.IVA

Nigdy nie wypożyczajcie samochodów przez Ryanair.
Jeżeli nawet wykupicie pełne ubezpieczenie to się okazuję, że jak będzie szkoda to musicie pokryć ja z własnych srodków a dopiero potem Ryanair oddaje pieniądze i tylko do 12 500 zł.
Lepiej wypożyczyć samochód przez strony wypożyczalni i tam też wykupić ubezpieczenie.

I booked a 7 seater car (Mallorca airport), Fiat Doblo or comparable, and got a Ryanair/Cartrawler voucher for that. But when checking in at the Sixt website , there was a 5 seater car. NO SERVICE AT ALL via the chat to solve the problem. I could make a new booking at current prices they told me. Canceled the booking. Never again.

Sono dei ladri. Ho subito annullato perché hanno cambiato automaticamente il luogo del ritiro e non mi hanno rimborsato.
Incredibile ! Secondo me lo fanno solo agli italiani. In altri Paesi li arresterebbero

Ryanair should drop Green Motion Italy from their car hire inventory.
Highly disreputable and fraudulent in their mistreatment of customers, scamming over pre-existing damage.

I got fully refunded, being a determined and litigous type, but thousands of reviews did not.

A fuir,expérience vécu mars 2026. Le loueur a refusé de nous restitué le véhicule car nous avons refusé les assurances complémentaires qu'ils ont essayés de nous obligés à prendre. De plus j'avais pris une assurance complémentaire AXA au moment de la réservation.
Je voudrais savoir si des personnes veulent monter avec moi un collectif d'indemnisation car leur pratique sont apparemment très fréquente et récurrente. La preuve 12 28 avis négatif avec une moyenne de 1.1 sur 5 car la note zéro n'existe pas.

​I am extremely disappointed with the service provided by Ryanair Car Hire (CarTrawler). My booking (Ref: IT919000450) turned into a travel nightmare.
​My Ryanair flight (FR 4721) was delayed, but since I had provided the flight number in my booking, the supplier is contractually required to monitor the arrival and hold the vehicle. I arrived at the desk at 20:40—immediately after clearing security—only to find the desk closed.
​To make matters worse:
​The contact number provided on the voucher did not work, making it impossible to alert the store.
​I spent the entire next day (the 30th) trying to contact them and even spoke to Ryanair chat support.
​When I returned to the desk in person on the 30th with all my documents, they told me my booking had already been deleted from their system.
​I have been left stranded, forced to pay for multiple taxis, and now I am being asked for "photos of a closed desk" to prove my case, despite the fact that they can see my flight was delayed.
​This is a total failure of service. I am demanding a full refund and reimbursement for the taxi fares. Ryanair and CarTrawler need to take responsibility for their local suppliers.
​Case Ref: 03135352

UPDATE [13/04/2026]: Still no refund – Ryanair/CarTrawler logic is absurd
​I have received a response from "Eman" at Customer Care, and it is honestly insulting. They are refusing a refund based on the "anticipation" that I would have been late anyway, completely ignoring that my 40-minute arrival delay was due to the Ryanair flight (FR 4721) I provided in the booking for monitoring!
​The facts they are choosing to ignore:
​Failed Communication: I tried calling the supplier as soon as I landed, but the phone number provided on the Ryanair voucher does not work. I have provided call logs proving I tried to reach them.
​Despite providing my flight number, the desk closed and didn't monitor the delay.
​ I went back to the desk on the 30th, and the local dealer told me they never even received payment for the booking. So where is my money?
​This situation left me stranded, forced to pay for multiple taxis, and has caused immense stress, ruining the start of my holiday.
​They are hiding behind template emails and "terms and conditions" while failing to provide a working contact number or a car. This is daylight robbery.
​Case Ref: 03135352 — I will be pursuing a bank chargeback and contacting the Aviation ADR.

Piss rental, and no response had to pay double, to Ryanair car hire and on site to the main supplier, even though I'm not going to do it, but the main supplier did not accept Ryanair payment (receipt)!
Do not rent there!!😠

Vorrei segnalare una Truffa da parte di Ryanair e del suo fornitore noleggio auto.
State attenti, prima vi fanno noleggiare l'auto con semplicemente una carta di debito, poi arrivati al banco per prendere l'auto vi dicono che l'auto la potete prendere solo con la carta di credito! poi li contattate e vi chiedono di noleggiare un'auto da un'altra parte scrivendo che verrete rimborsati... in seguito per rimborsarvi vi chiedono dati sensibili come la foro della vostra carta di debito e il saldo della carta che in questo caso è collegata direttamente al mio conto corrente! Ovviamente ho denunciato tutto alla Polizia Postale che mi ha consigliato di sporgere regolare denuncia alla Polizia di Stato!!!

Very bad experience with Ryanair Car Hire in collaboration with Surprice. I booked and prepaid a rental car, but when I arrived in Pisa, Surprice demanded almost double the price because my Mastercard Gold was not “embossed” in the required way. This was never clearly stated during booking with Ryanair. They send several emails before the trip about what to bring, but this requirement is not mentioned. You only discover it at the counter where they refer to small print terms. Even my bank found this very unusual. I ended up without a car and had to find an expensive last-minute alternative. Very misleading and frustrating experience with both companies.

Très très très déçu, attention ne jamais faire confiance à ce service c'est une arnaque

Ze lokken u met een zeer goedkope prijs en als eerste hit om een auto te huren . Bij ons was dit ongeveer 10 euro per dag , dus belachelijk weinig. Ze halen u op aan de luchthaven en dan kom je terecht op een plaats afgelegen en buiten het centrum.Maar dan kom je aan en beginnen ze over de borg en de borg. Mijn visa kaart dekte niet genoeg en wouden ons een extra verzekering doen betalen van 260 euro ongeveer. Het geld dat we betaalde zijn we kwijt maar dit is hun plan dan ook. Ofwel bedriegen ze jou met verzekering ofwel hebben ze het geld om ,iets te doen. Maffia

Ho noleggiato un'auto tramite Ryanair a Palma di Maiorca. Al momento del ritiro mi dicono che l'auto non va bene in quanto piccola per noi. Inoltre, ho dovuto pagare nuovamente l'assicurazione perché al banco check-in mi hanno detto che quella già stipulata non valeva nulla. Non utilizzate questo servizio di Ryanair!

Minus ZERO STARS -
TO ALL individuals WITH DUAL NATIONALITY RESIDENT ABROAD - DO NOT RENT GoldCAR rental WITH Ryanair

As a dual National with Italian and British Nationality (resident in the UK) I presented my Valid Italian passport which was declined. I also offered to present my VALID British Passport and this was also declined. I then had to hire another car from a different provider at CAGLIARI airport Paying a crazy amount.

The Ryanair email booking confirmation dated 3rd December 2025 sent at 13:42hrs it clearly stated that the driving licence must be accompanied by a valid photo ID (i.e. PASSPORT) and the digital car hire voucher. "Not Identity Cards only."
When chasing for the refund they replied saying that in their terms and conditions, the driver’s license must be accompanied by a valid Identity Card, and proof of address. Even after sending the screenshot of the email they sent me stating the contrary I still have not seen a refund
I find this completely UNACCEPTABLE and mind blowing having booked and pre-paid for my car rental well in advance.

P.S. Will never rent from this company again. Ryanair:- if Goldcar Rental has changed their policy to ACCEPT IDENTITY CARDS ONLY THEN HAVE THE DECENCY TO ADVERTISE ACCORDINGLY!!!! This is NOT in your terms and conditions.!!!!
People, Please read all reviews PRIOR TO YOUR BOOKING and AVOID THIS COMPANY AT ALL COSTS!!! GO SOMEWHERE ELSE!!!

never again,
in deep terms they have that the credit card needs to have embossed numbers, so my two cards was refused, i was left without help at the desk

Bought through the Ryanair app. Allocated to turisprime part of the Avis group. Got allocated a vw polo which had marks and scufs all over it. Had to go back twice as oil warning light came on. Then for screen wash with engine management light. Clear the car had not been prepared

Bus from the airport was certainly not luxury. It was a bit of a fight to get on. No queuing system. Just turn up in the middle of a car park. No signposting for the pick up.

In fairness turisprime upgraded to a vw tcross. Which was a better car. Again there were scuffs on it not showing on the contract. Vital to take a video and date it before taking the car and send it back to them. On departure we returned the car without issue and quickly taken to the airport

Mixed review

Terrible experience - Ryanair is misleading clients on purpose. DO NOT RECOMMEND - just book a car somewhere else - it is hard to find worse experince elsewhere.

Waardeloos. Vanuit de boeking voor vliegticket ook huur auto geregeld. Kregen de auto niet mee, omdat op de boeking de volledige voornaam stond en op de creditcard alleen de voorletter. Oja, als we 50,00 betaalden dan kon het wel ( op een huurbedrag van 89,00)….

Abbiamo prenotato l’auto per 146,13 aggugendo la copertura totale da pagare 127,20 al bancone. Ci sono state addebitate 443,54 euro aggiuntive facendoci siglare ogni singolo addebito. Credo che sia una pratica decisamente anti commerciale a quel prezzo avremmo avuto una possibilità diversa. Uno schifo Signor Ryan.

TERRIBLE experience with Ryanair car rental...NEVER DO THIS....