Ryanair Car Hire Arvostelua 

After being cheated by Goldcar, Ryanair Car Hire refused to provide any support, apart from some boilerplate cliches that showed they did not even read the compalint I sent.
All this after I had observed their instructions regarding the hiring process to the dot.
Next time I will avoid both Goldcar and Ryanair Car Hire.
Sometimes when you try to save the money, you lose much more:)

Ho effettuato una prenotazione con RYANAIR. Al desk del noleggiatore si sono rifiutati di consegnare l'automobile perché arbitrariamente non hanno accettato le carte di credito, nonostante fossero Mastercard, come da T&C, SENZA PROVARE AD EFFETTUARE LE PRE-AUTORIZZAZIONI. Il servizio clienti inizialmente si è dimostrato disponibile all'apertura del reclamo. Poi ha usato scuse e cavilli per dare ragione al noleggiatore e non rimborsare la prenotazione già pagata. Così facendo giustificano un modus operandi truffaldino ai danni dei clienti. Poco professionali

Even though I had already paid the TOTAL cost of 175€ for the rental car, including car-insurance, via Ryanair Car Hire, I was informed at the rental desk in Alicante that I did not have any car insurance. I said that the insurance was included in the total price I had already paid, but was told that Ryan Air had added an unknown fee, no insurance.
The cheapest car insurance cost was 262€, which I had to pay in order not to drive uninsured and lose the total cost I had already paid.
The correct total cost was 437€ instead of the 175€ fraudulently claimed on the Ryanair website, a considerable difference.
I have been completely scammed and am demanding the difference back!

Ryanair rental car is a absolutely dishonest and the Goldcar rental car service are the same. If you decide to don't give your service to someone has already payed you should have valid evidence. I can't find any writing evidence in the Goldcar Web site of a mandatory double 🆔 documentation. For renting a car you need a Passport or ID card Driving licence and credit card with more substantial credit to cover the deposit.
All perfectly fine because after 45 min I was driving a car rented from one other company. My suggestion for rental company in Italy try Do you Italy or directly Vitarent.

They don't prepare/protect you from rental companies extra costs.

Poor experience – missing winter equipment and refused reimbursement (Milan Malpensa)

We booked a car via Ryanair Car Hire (supplier: Surprice) from Milan Malpensa Airport for a ski trip.

On arrival, the collection process was extremely disorganised. I was transported from the airport to the rental office in a small vehicle to complete the paperwork, while my partner had to wait outside the terminal with all of our luggage for close to an hour until the car was ready.

Our booking voucher explicitly stated that snow chains were included. Due to the disorganisation at collection and the rush to get underway, we reasonably believed the winter equipment was present. A breakdown/safety bag containing high-visibility vests and other roadside equipment was supplied with the vehicle, which we initially believed may have contained the snow chains.

The following day, after checking more thoroughly, it became clear that no snow chains had been provided. I contacted Surprice immediately to report this and was instructed by their staff to purchase suitable snow chains myself in order to remain compliant with local winter driving regulations. I was advised that the cost would be reimbursed and to retain proof of purchase.

We followed these instructions exactly and purchased the snow chains. When returning the vehicle, we were advised at the desk that reimbursement could not be processed there and that we would need to email customer support.

Despite providing valid proof of purchase, reimbursement has since been refused on the basis that the invoice is not in the hire company’s name — a requirement that was never communicated at the time and is not something Amazon can retrospectively amend.

The issue is not the cost, but the lack of accountability and the inconsistent information provided throughout the rental. We acted promptly and in good faith to resolve a problem caused by missing mandatory equipment, yet were left out of pocket.

I would strongly recommend double-checking all winter equipment before leaving the rental office and ensuring any authorisations are confirmed in writing.

A fuir…
Tout les message et communication sont en anglais… une fois arrivé chez le loueur de voiture au Maroc. Je n’ai jamais eu la voiture car ma carte était une carte de débit et pas de crédit. Ils ont rien voulu savoir, au final, pas de voiture, pas de remboursement…des escro Ryanair

Absolutely scam, I canceled the car on the desk because I discovered hiden terms and conditions and Costs i couldn't cover, they told me that was too late to cancel when I booked on the car airport right after landing, issues were discovered on the desk. NO REFUND OF ANY COSTS TILL NOW!!! I has to prepay everything, and even car insurance costs (that i never driven were not refunded.
AVOID AVOID AVOID

Ich habe ein Mietwagen über Ryanair gebucht! Nach 8 stunden Wartezeit auf dem Flugplatz Berlin wurde der Flug 1142 am 05.02.2026 Annulliert. Folglich konnte ich das Auto in Lissabon nicht abholen. Zeitnaher Ersatz Flug..... Fehlanzeige.
Auto Stornieren..... über Ryanair Fehlanzeige!!!!
Anruf beim Mietunternehmen...... ohne Erfolg!
Das ich nicht kommen konnte .... tja mein Problem. Ich werde wohl Rechtsmittel einsetzen müssen. Hände Weg von Ryanair Car Hire !

Surtout ne pas louer de voiture via Ryanair. Tous les échanges se font en anglais y compris les conditions de ventes écrites en "petits". Bilan des courses : voiture non remise par le loueur à l'arrivée à l'aéroport car la carte de crédit fournie est à débit immédiat et non pas débit différé. Le loueur n'a rien voulu entendre et a conservé le véhicule ainsi que le coût total de la réservation déjà encaissée. Voyage au Maroc et loueur OK Mobility.

Mi hanno cancellato il volo con 5 mesi di anticipo e (al di là del dover riprogrammare il viaggio per adattarlo alle nuove date che ho potuto scegliere liberamente bestemmiando) fin qui tutto in regola, ma avevo prenotato sempre tramite Ryanshit un noleggio auto ho provato a modificare riducendo il periodo di noleggio di 2 giorni, sorpresa sorpresa mi costa 50€ in più quando invece avrei dovuto ricevere un rimborso per i giorni non usufruiti, e loro chiaramente se ne lavano le mani dicendoti di contattare direttamente il fornitore del noleggio; senza parole!

Zapłaciłem z góry pełną kwotę wynajmu i ubezpieczenia samochodu w Ryanair Car Hire. Mimo to wypożyczalnia WIBER odmówiła wydania samochodu, dopóki nie wykupię dodatkowego ubezpieczenia w biurze. W rezultacie, opłacone z góry ubezpieczenie i opłata za wynajem wykupione w Ryanair uniemożliwiły mi odbiór pojazdu zgodnie z opisem. Musiałem zapłacić drugi raz dwa razy tyle w wypożyczalni.

After going back and forth for a month I finally got my refund (full £700) from Ryanair. Please contact your bank and request a chargeback, collect all the evidence. You can say that there was no clear information stated anywhere that the credit card was required and that resulted in "service not received". Ryanair will have to pay for every chargeback (up to a £100) regardless if they win or loose. Also, if enough people do it it'll put them on the "black list" which may result in shutting down their business (car hire element) completely!

Absolutely rubbish. I booked it but wanted my husband and friend to be drivers didn’t explain that the person who booked had to be a driver.
The person in Lanzarote gold car car hire was an awful man rude and shouting. To top it all took money out of our account that wasn’t authorized. Awful experience

Lies about refund on early return and hidden expenses.

I booked a rental car through Ryanair Car Hire (Ref. GR912707330) for Athens. All documents only mentioned a “credit card” for the €1,100 deposit – no warning that American Express is not accepted. Even worse: Ryanair explicitly lists AMEX as an accepted payment method on their booking management page (screenshot available). Less than 24 hours before pickup (tomorrow 10:00), support revealed Surprice refuses Amex. This is clear misleading information / deception by Ryanair as broker. Surprice is notorious for rude, unfriendly, and unprofessional staff (countless reviews mention high-pressure tactics, rudeness, and stress at Athens Airport). I'm on site in Athens, cannot pick up the car, and demand a full refund (€39.96) without any fees. Typical Ryanair/Surprice scam – avoid!

I booked a car through Ryanair Car Hire and arrived at the pickup location on time with all required documents and a valid debit card with sufficient funds. The rental company refused to provide the vehicle, insisting on a credit card, and there were additional technical and communication issues at the desk. As a result, no car was provided and no service was delivered.

Despite this, both the rental company and Ryanair’s car hire partner refused to issue a refund, repeatedly stating that their “position remains unchanged” and relying on terms and conditions rather than addressing the fact that no service was provided.

This caused serious disruption to my trip and significant stress. I would strongly caution others to be very careful when booking car hire through Ryanair, as support is extremely limited when problems arise.

Ho noleggiato l'auto 2 volta in dicembre 2025 e gennaio 2026, all'aeroporto BGY.

PROBLEMA 1. La compagnia Italy Car Rent non ha accettato la mia carta di credito Mastercard, perchè giudica erroneamente la banca ING una Banca digitale.

PROBLEMA 2. La pagina web ha un BUG. Scelgo di noleggiare l'auto nel luogo A e restituirla in B. Il sistema mi da conferma. Ma nell'ultimo passo di check-out, il luogo B viene sostituito da A oppure da un altro luogo C senza avvisare!! A fronte di 25 euro di noleggio, correggere la destinazione costava 100 EUR.

Contattare con il servizio clienti è difficile. Cercano di evitare di aprire reclami. Inoltre, al massimo offrono un rimborso dei costi. Ma l'auto affittata non c'è e il viaggio è rovinato.

É scandaloso e indignante che un servizio del genere possa avere carenze ed errori così madornali. Smettetela di usare i clienti come cavie per sviluppare i vostri servizi!!!

Zero suport or respocefrom ryanair car rental

1. When I arrived to the location (U-Save) outside airport in Agadir (morocco) to pick the car up we where held there for mare than 3 hours like a hostages with 3 children which is one was an infant. 

2. Person at the counter was constantly fiddling with card payment machine trying to make a deception that my credit card is not working (which is doggy as hell) first of all claiming that I can’t remember my pin code, which I opened my Lloyds bank app and showed that I have an access to my pin. Then tried telling me that my card is not working. I have phoned my bank and asked is there any issues, I was advised that there's no activity (any attempts of taking any payments) and that I should go and advise the person at the counter that there's an issue on his side. 

3. Person at the counter was refusing to release the car, because I could not make a deposit using my credit card and the only thing he could do is to use a different card... catch is that I must purchase €400 unrefunable insurance directly from them! Which I categorically refused!

4. I strongly disagree with their extortion tactic and I have tried to show them that I have an extra insurance from AXA when booked rental. Non of that mattered to them

5. Later personel at rental office started telling us that they could take us back to airport and we can spend holidays there or we pay that extra insurance... and there's no other option. 

6. At that point we where at rental office for around 4 hours, with no food or water, bear in mind we have an infant with with additional 2 children after 4 hours of flight and one hour at customs office.

7. My wife gave in and paid that extortion!!! You can see hers name on the contract and 4000 dirham (£340) insurance payment. 

8. I have tried contacting Ryanair rental by phone, for assistance. But phone lines are non existing.

9. We where forced to pay £340.21 because staf from u-save used their power and pulled a deception/scam tactics. Forced us go though mental torture and applying an ultimatums and racketeering tactics.

9. Straight after we went to the shop and I've used my credit card to pay for shoping and it worked perfectly!!! 

10. Vehicle condition was absolute diabolical, not a single panel was free of dents or scratches, interior was extremely dirty, mechanically had plenty issues as well such as power staining non existing, radiator was loosing coolant constantly, one of the front lights flickering and the other not working at all. 

What ever they where doing it's CRIMINAL!!! This needs to stop!!! And we need justice and our money back.

It's a total scam. Wouldn't release the car and kept £700!