My experience started strong but then was not receiving response to my e mails and opened other tickets to try to get response. I eventually found where I could reach a live person with chat. After th... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Didn't check safe when purchased and was missing key and handle. Contacted customer support and had Toni Rodarte. Quick and easy communication in what was needed to ship me what was missing. Thank you... Näytä lisää
I bought a 48 gun Cannon at Tractor Supply 8 years ago or so. It worked fine until recently when the electronic keypad began to beep uncontrollably. I got online and used the troubleshooting method fr... Näytä lisää
Jesse was awesome! I was experiencing a user induced error and he solved it within 2 minutes. My experience with the customer support team at cannon was a positive one, I read many only reviews saying... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Cannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Yhteystiedot
2895 W. Capovilla Ave, 89119, Las Vegas, Yhdysvallat
- (847) 665-1635
- marketing@Cannonsecurityproducts.com
- cannonsafe.com
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Toni was helpful in giving me…
Toni was helpful in giving me information to get replacement keys for my safe.
Quick, easy, and painless
Didn't check safe when purchased and was missing key and handle. Contacted customer support and had Toni Rodarte. Quick and easy communication in what was needed to ship me what was missing. Thank you!
Very substandard customer service
I bought a 48 gun Cannon at Tractor Supply 8 years ago or so. It worked fine until recently when the electronic keypad began to beep uncontrollably. I got online and used the troubleshooting method from you tube and managed to get in. A new battery didn't fix the problem so I had to buy a new keypad since the old one was out of warranty.No real issues there except that is very difficult to get anyone to respond. I began to wonder if I would ever hear from Cannon. This problem took in excess of 3 weeks to fix and in my opinion should have taken 3 days. I must say that the locking system appears to be very poorly built and I am not surprised that there are so many complaints against it. Probably no more Cannons for me.
In the end all good
My experience started strong but then was not receiving response to my e mails and opened other tickets to try to get response. I eventually found where I could reach a live person with chat. After this things went good. Three stars for strong finish but could have been five with better communication.
Do not buy a cannon safe
Do not buy a cannon safe. They don’t respond to customer service tickets, won’t back their products. I bought a cannon safe about 5 years ago and everything was good until I needed a replacement part and my key pad quit working. Replace battery’s still won’t work. I contacted them to see if I can purchase a replacement keypad lock and not reply. Sent several messages no reply. Spend more money getting a safe that back it’s products and can fix things that fail. My cannon safe has become a piece of metal I can’t open because their locks are shit.
I purchased my Cannon Patriot…
I purchased my Cannon Patriot approximately 10 years ago, it arrived with a seal unattached. I overlooked this I lived overseas at the time and didn't have the time to pursue the issue. Fast forward last year I needed some paperwork stored there and asked my grand daughter to retrieve it. The combination no longer worked, upon arrival to my home I tried new batteries to no avail.
I contacted Cannon and after several failed attempts the tech determined that lock was dead and needed tp be replaced. I was informed that they needed. the serial number, original receipt, model number, video of the problem and that they would send a new lock. Well I had lost the receipt (my fault) and I could not access the model number that was on the inside top right side of the locked door. I was informed that without the original receipt that I would have to pay for the lock ok, I dropped the ball there but the locked could not be ordered without the model number, even with a new lock I'd have to pay to have the safe drilled lock installed and re welded (the cost of a new safe). I will never again buy anything with the Cannon name attached
Toni was very helpful in processing my…
Toni was very helpful in processing my request to purchase replacement keys. Thank you.
Toni Rodarte
Toni was truly amazing and went way above and beyond to help me, Toni deserves a Ten star rating, I cannot express enough how grateful I am for all the time and effort Toni put forth and treated me with total respect
Wonderful
Wonderful, personality great help, and very knowledgeable employee!
Toni was very helpful with customer…
Toni was very helpful with customer service. Thank you
I had a lock malfunction on my 20+ year…
I had a lock malfunction on my 20+ year old Cannon gun safe. The fix is a new keypad. I was able to get the needed support for parts, etc via a chat session on the Cannon Safe website. I also was able to get the lock unlocked through a series of steps provided via the chat session, and thereby not having to drill or get a locksmith. Very satisfied with this company.
Awesome Text Chat
The Customer Service text chat is super responsive. Toni has been extremely helpful. Much appreciated!
Informative
Informative, quick response, satisfied - hopefully we get the replacement key pad soon and have our Safe back where we can open and close using the key pad
Toni was very understanding an knew his…
Toni was very understanding an knew his products
Toni was great!
Toni was great! I was understood and responded to immediately, with information that was helpful precise and important to my situation and request. I now have steps /an action plan to move forward to get 100% resolved. I received and email that I will following up asap! Thank you again for such great service!
I had installed my new replacement key…
I had installed my new replacement key pad successfully but was lost in lockout mode. Toni Rodarte saved the day. Toni was incredibly patient and solved my issue.
Toni Rodarte was excellent
Toni Rodarte was excellent. Very knowledgeable, good troubleshooting skills, and problem was resolved quickly.
Toni Rodante was very helpful to answer all my questions and excellent assistance
Toni Rodante was very helpful to answer my questions and help with product registration.
I was called back as I requested
I was called back as I requested. I was told where to find my serial number, I sent the requested photos
and today I completed the payment.
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