Cady  Arvostelua 179

Very Disappointed with Cady:
To start with, we had to pay a $21 sitting fee for the required Senior tuxedo top photo for our son to be in the yearbook. We did not order any outfit changes or a portfolio of photos.
When I went to order a single 8x10 sheet, the total for ONE print, tax and shipping, is $69.69.
A Senior photo is a milestone memory. For Cady to be charging close to $70 for one print is ridiculous and unforgiveable. Shame on you Cady for upcharging customers based on emotions.

Had to do one star because you can’t do 0 stars, this is the worst scam company I’ve ever come across an CANNOT BELIEVE public schools use this unethical company. word of advice, DO NOT GIVE THEM ANY CREDIT OR DEBIT CARD INFO even for the yearbook sitting photo , they will charge your card months later for a “portfolio” that comes 30+ days later than the “60 days you have to return it” . Their practices should be illegal and don’t see why there hasn’t been a class action lawsuit against them … and then when you do return it “they didn’t receive it” .. (you can look all this up as well , horrible horrible scam company, don’t know why this company is allowed to operate AND in schools for that matter ..
they were kicked out of the BBB, 112+ complaints used to be a B+
This all public info

-another upset person out 235.00 for another scam company.

I had an extremely disappointing experience with CADY. Their misleading $100 discount offer only applies to select packages, and my session was poorly managed. After paying $130 and waiting four hours, only three photos were taken, requiring a reschedule. Communication issues persisted as I never received a promised price sheet, despite multiple requests. The lack of transparency regarding pricing and unprofessional service, including photographers in their early and mid 20's without supervision, made for a frustrating and overpriced senior photo experience. I strongly advise others to avoid this company.

I wish I could give 0 STARS!!! WARNING TO ALL PARENTS.

My daughter’s school chose this company, so I believed it was mandatory unless I hired a private photographer elsewhere.

We chose the studio option. Her appointment was 2 PM, but there were 100+ students from all over Georgia. It was basically first come, first served. We waited for hours and didn’t leave until almost 9 PM. Because of the delays, my daughter couldn’t finish her outdoor photos and had to come back another day.

Photographers (Ryan and Riley) were great this is not about them.

I paid $300 upfront, thinking it covered pictures. It does not. It only covers the studio session and photographer. I then had to pay another $50 just to attend a mandatory sales presentation, which is the ONLY way they allow you to see your child’s photos.

They will NOT show proofs unless you attend the presentation and buy a package. That is straight-up bullying parents into purchasing. My daughter took 75–100 poses, and I am not allowed to see a single photo of my own child not even proofs. So what exactly are they doing with the pictures?

Packages range from $899–$1,800. The $899 package is ONE photo printed multiple times. On top of that, you only have 30 days after the session to purchase or you lose access.

This process is misleading, predatory, and unacceptable. I’ve contacted my daughter’s school because I do not believe they understand what families are being subjected to.

THIS COMPANY IS A SCAM.

Very expensive for everything. Cheapest package is over $200 on top of a sitting fee with NO digital prints at all. Sent me a custom-made portfolio (which I did not select poses or backgrounds) and said I had 60 days from my son's sitting (which was 32 days past) to return or I would be charged $240. I returned it using their supplied UPS label but 2 months later was told I had never returned it and they had charged my card the $240. When I checked their tracking number it said that only the label had been created. Fortunately, I have been going to the same UPS store for 20 years and the owners were able to pull it up on the internal UPS system to see that it had, in fact, been signed for and received by their company a week after I sent it. I was able to use those screenshots to prove that I had returned it on time and only then would they refund my money. The UPS store said that the ONLY way the current tracking could have shown that only the label was created had to have been changed by Cady and no one else!

Cayman at Cady worked with my son and did amazing. Easy process. Everyone there had smiles on their faces and were laughing. It’s a nice environment and they have so many props and backdrops! Would def recommend! Thanks Cayman!

I ordered and paid for a photo portfolio from Cady Studios on December 3rd. The portfolio never arrived, although the free promotional magnets did.

When I contacted customer service, I was told my payment was applied to an unrelated issue from September involving my stepdaughter’s mother and allegedly unreturned sample photos. I did not place an order in September, do not live at that address, and did not authorize my payment to be applied to another adult’s account or a prior transaction.

Despite this, Cady Studios initially claimed the portfolio was “already delivered” — before my order even existed — and attempted to reallocate my payment without consent.

This experience has been extremely frustrating and unprofessional. Payments should not be reassigned without authorization, and customers should not be held responsible for other households’ disputes. I am still seeking either delivery of the product I paid for or a full refund.

I would strongly recommend proceeding with caution when ordering.

If I could give them a negative star I would.
1. Had to pay just to set up an appointment for senior portraits
2. Paid 200 dollars for just the digital package so I could print my own photos
3. They up charge, for photo corrections on acne and glare in glasses
4. The photos I received as soon I paid had no glare in the glasses, so I paid the lesser correction fee for softening on my sons acne… they fully reversed the glare in his glasses since I didn’t pay the 100 for the full correction package even though it was already removed in my proofs that I had viewed before purchase.
3. They submitted the worse photo for my sons yearbook, I reached out to the customer service team to get it back to original photos, they said it couldn’t be done.
They are truly the worst… schools should use a different company. I will never buy pictures from them again.

Wish I could give a zero! On June 5th, I scheduled my son's session for October 7th. I received email confirmation when I scheduled and also confirmation on October 6th confirming the session for the next day. Cady didn't show up for the portraits at his school. I received an email at 3PM (his session was scheduled for 12:15 PM), rescheduling for October 24th. I tried to book a professional photographer at that point, but no one had availability that could meet the yearbook submission deadline. I didn't receive the proof portfolio until the week of Thanksgiving. I went online to choose his portrait and it had already been chosen. Of course, they chose the one picture that we didn't want. The pictures were subpar, digital so they could see the issues but they didn't take a better one. I tried to order one digital pic and the minimum cost was $300. Unprofessional and overpriced.

Horrible! You think you’re getting a good deal and then they slap you with ONE THOUSAND DOLLARS FOR YOUR PHOTOS???!?! ON DIGITAL?!? They told us it would be about $300 for the photos, but what is strictly to get the shoot done, in order to actually receive the digital photos you have to pay an additional $900!! Mediocre photos that could have been done on a modern iPhone. I paid over $1,000 and I only liked about 4 of the photos I revived back. Do not come to this place, it is the biggest scam!!!

Somehow, I signed up with them through my kids school and I highly regret it. They have sent me 16 text messages in three months which I think is absolutely absurd. I’ve heard others complaining about the amount of emails and spam they sent out but it’s really intrusive and very sad way to do business. I finally unsubscribe from Elder communication. The only reason I had not is because I didn’t wanna miss anything important for my kids portraits but at this point I have to cut my losses cause it’s really starting to anger me

They are crooks.
I have two degrees and have been a nurse for 20 years. I read . I make sure of stipulations.
They put their’s in fine print AFTER checkout, and I was billed TEN MONTHS LATER. Just today in fact . I’m locking the card and disputing the charge. I offered to send the portfolio back bc the pictures were not only terrible , but that portfolio is a joke . The portfolio itself isn’t worth $238 . They also make sure to charge you their shipping it to you. You have 60 days to return it but they don’t notify you AT ALL, they wait and then charge 10 months later ??? And after calling , no compromise , not willing to work with the customer. If your child is a senior and the school is using this company, refuse and make sure the school knows it. When you pay the base package ( bc I had an actual senior shoot with actual professional pictures not this junk) you are committing to receiving the portfolio and if you don’t send it back in that 60 days they will charge you whenever they feel like it for it. Over $100 for a rinky dink “thing” that is not a portfolio nor good portrait print . Scammers. Shut them down

Absolutely the worst experience ever! 5 stars for ruining the most special time of my daughter's year!
I've been dealing with them since September to get a simple task done, premium retouching. I was told it was completed, and found out it was never done. Trying to get it resolved for the yearbook. Hopefully they can get it done in time.

Showed up on time for photo shoot but still took 3 hours to get all pics taken. Ridiculous system of "jump in any line and wait."

Day of photo purchase you'll need to get a loan because they are very expensive. AND, don't even believe that just because they have a promo going on that they are going to honor it. I'm currently trying to get them to honor 2 promos for us.

We ordered the basic package and as soon as I said "we just want the basic package" our presenter said, and I quote, "That's all you are going to get?" I am not broke by any means but I sure felt looked down on. For the remainder of the time we were there, I was just heated over the treatment I received.

HATED the experience and I wish we had just hired a local person to take our daughter's photos and gotten them printed local. MUCH less expansive and stressful.

My child had to sign up to get a picture taken for the yearbook, and pay $30. Then they sent us a portfolio of really bad photos later. We didn't want them so they were put aside, as we didn't order them. The photos were low end, bad lighting. They charged us for this and won't refund the money, and we had no idea. It's a scam and schools shouldn't require their kids to sign up for it.

Very abusive pricing and I strongly believe that WCPSS replace it with a good service provider.

I would give it zero stars if possible. The bottom line is that to get the digital pictures, it will cost you 1,800.00, plus a $200.00 sitting fee. They do not let you know that until you get there to take the pictures and you have already paid the sitting fee. We ended up getting the cheapest package 1 photo printed on sheets that you do not have the rights to and 2 digital pictures that cost us $450.00 with tax, shipping, and sitting fee! Attention all parents: email your high schools and let the principals and assistant principals know what is going on so they do not renew the contract with them next year! I trusted this company because the high school promoted them. The school administration does not know this is happening to parents unless we tell them!

Horrible experience top to bottom. We live in a digital world and the experience was so hard to get anything done over the phone or online. I ordered the most expensive package, my daughter only wanted the yearbook photo and I had to jump through hoops to get a photo uploaded to my account so I could see it and approve it for the yearbook. The company needs to move into the age of efficiency and convenience for the customer

Dear Cady Team,
My daughter and I visited Cady on Friday, November 7, 2025, for her 10:45AM senior photo session. We visited the Powers Ferry location Unfortunately; our experience was extremely disappointing and felt like a complete rip-off. I’m sharing this in hopes that you’ll take this feedback seriously and make improvements for future families.
First, I want to recognize Zion, who was truly the highlight of our visit. From the moment we arrived, he checked in with us, talked to my daughter about college, and made sure we were comfortable throughout the day—even when he wasn’t the photographer for our session. His attitude, professionalism, and genuine care stood out. He was friendly, engaged, and went out of his way to help everyone. You need more team members like him.
Unfortunately, the rest of our experience did not reflect the same level of care.
Poor organization: Our appointment was at 10:45 a.m., but the first photos didn’t start until around 12 p.m. We didn’t leave until about 3:30 p.m. Nothing but teenagers working in the facility. Now, I am not saying that they are not photographers, but most of them lacked customer service skills. It was just a job for them. Every photographer I’ve ever known brings kindness, creativity, and energy to their work. They keep you laughing so they can capture those genuine smiles, use strong composition and attention to detail to make every shot perfect, and have customer service skills that go through the roof. Well not at CADY. It feels like Cady is taking advantage by using mostly teenagers and college students for low-cost labor while charging families astronomical prices for the photos. I understand giving future photographers experience, but it shouldn’t come at the expense of our time, money, and expectations.
Unclear pricing and expectations: When booking, no one explained that the session fee and presentation fee (about $180–$190 total) only covered the sitting—no photos included. Which means I was shocked to learn at checkout that packages started at $179 for just one pose and went up to around $899, and that you cannot buy just the portfolio for $199 unless you purchase a larger package. I have already paid between $129-149.. I can't quite remember the exact price, and when I was checking out at the front counter on Friday, they charged me $50.00 for the presentation appointment. This is ridiculous. Then I was also told at check out that I do not get a portfolio with the total price I have already paid. To get the portfolio, I must purchase a photo package. I explained to the gentleman that I am used to that being a part of the senior portrait package. But I do know that every company operates differently.
Lack of transparency: Families deserve to know up front what the fees include and what the photo packages cost. It’s not right to find out at checkout after spending several hours there.
Poor customer service: One male photographer was extremely unprofessional—dismissive, uninterested, and allowed an “elite client” to skip the line with no explanation or courtesy. If some clients receive priority service, that needs to be clearly communicated when appointments are made, or when the customer checks in.
Amenities and atmosphere: We were there over four hours with no offered water (only coffee). For a senior portrait experience that’s supposed to be special, this felt very unwelcoming.
Overall, Cady’s process feels focused more on profit than customer experience. These are once-in-a-lifetime senior memories, and families are already spending plenty on senior year expenses. The lack of honesty and organization made this experience frustrating and disappointing.

Please consider being transparent from the beginning—explain what’s included in the session, outline all package prices up front, and ensure that all staff provide the same level of professionalism and courtesy that Zion demonstrated.

Again, I want to personally thank Zion and Aaliyah, who were kind and helpful despite everything else. They represent what your company should be. Also I would like to add, the make-up artist De'Adra (not sure if spelled correctly) But she was nice when we walked in as well with a welcoming smile. We did not have make up completed but she was still great!

Sincerely,
Parent of a Henry County High School Senior

Worst customer service ever. Horrible experience we have ever had. The customer service team in Nashville is the most unhelpful. If I could rate them a 0 I would. Buyer beware. Sad this is the only option schools give you.