Cadac Dometic Arvostelua 

Super impressed with CADAC UK. The quality of the camping products is superb, but I was even more impressed by the customer service I received. I had an issue with my order and got an instant response from customer services who went out of there way to sort my issue within a day. Excellent customer services staff who couldn't do enough. Not used to that in the UK if I'm honest. A special thanks to Carol.

Our Cadac had a manufacturing fault with the supplied bag (stitching fault on internal zip) and damage to a cooking surface. The retailer contacted Cadac and Cadac promptly replaced both items.

I bought my Cadac Carri Chef just over a year ago. Absolutely love it and we use it whenever we’re away in the caravan. It developed a fault recently which meant I couldn’t increase the heat. The knob turned but it didn’t heat up. Cadac took the product back with no questions asked (they sent me a code which meant they even paid for delivery) and took ownership of the problem, updating me as they went. It seemed it needed a new part and cleaned out and they undertook the work before delivering it back. Again, no questions asked. Great after sales service and based on the amount it’s been used and my recent experience I would highly recommend. We love it!

Excellent customer service. Faulty item replaced without quibble under warranty and delivered within days. Very happy CADAC customer.

Our Cadac Safari Chef developed a problem with the burner which I reported to Cadac. It was under warranty. Cadac sent me some suggestions by e mail which didn’t solve the problem. I then returned the unit to them and it was repaired and sent back to me in 3 days. I was very impressed with the service.

I purchased the last (display) Citi Chef 50 from a local store and discovered when I got home that the ignition did not work and the drip cup was missing. As I received a discount from the store and knowing they were now out if stock I was happy to contact Cadac to purchase the required parts. The support team were excellent and responded very quickly. They requested for me to send the Cadac to their technicians and provided a pre-paid postage label. Just over a week later I was contacted again by the support team who confirmed that the ignition had been repaired and they were returning the item to me, also with a replacement drip cup, all free of charge. Very happy with the service received, 5 stars.

I purchased a Grillo Chef 2 BBQ a really nice piece of kit, however I did have a problem with the burner unit would not come apart, due to the tolerance of the male connection on the burner stem, with burner unit itself only after using the BBQ three times, I contact Cadac direct with the problem and sent an email with a photo and receipt along with the serial number on the request of Matt at Cadac , who was very helpful, during our conversation I mention we were going away within a week and was hoping to use the BBQ whereby he stated he would see what he could do and within 48hrs I received the replacement parts, which is without a doubt excellent service, I would recommend Cadac for customer service, Well done Matt

I recieved a defective Meridian 4 burner built in grill. (Manufacturing mistakes I can deal with, they happen everywhere). I contacted Cadac immediately on discovery of the defects and recieved a ticket number almost immediately.

Almost 3 weeks later I have had no contact from cadac despite repeated attempts from me to get a response. I have an outdoor kitchen waiting for this unit to go in, and have been left pretty much in the dark as to what is happening.

Attrocious customer service. I am a long time CADAC customer, and love their equipment, but this I am afraid is the end for me.

Update: Cadac have been in contact with me and will replace the parts with no issue.

Cadac Chef 2 Pro bag split on 3rd use. Emailed & got fast response asking for proof of purchase & a photo of the fault. Again, received a fast response with shipment details of a replacement.
Can’t fault the service & response times.
Many thanks

Their GAS BBQ’s are dangerous.
Avoid at all costs.
The plastic base on ours melted for the company to turn round and say it was user error.
Shouldn’t use it in wind and the gas pipe must not have been fitted correctly.
It’s a BBQ to be used outdoors when does the wind not blow in the UK.
Now I’m now scientist but surely the base of a BBQ should not be plastic.
Take a look at the Cadac Facebook group and you will see that this is a common occurrence on these BBQ’s clearly not fit for purpose.

Bought Cadac E Braii in July and the display showing the temperature failed on the second use. I also bought the recommended paella pan which doesn’t heat up properly. Contacted 10 days ago via email and still waiting for a response.

I bought a Safari Chef 2 in May this year. Despite very light use and good care, the ignition stopped working soon after and it now burns with an orange flame and does not get hot enough to grill anything. I’ve tried contacting customer services team and eventually had a ticket raised (4565) when I emailed all the details again to the warranty dept. I just haven’t had any reponse or solution. It’s really poor customer service when you consider how expensive these items are.

Our Grillo Chef 40 caught fire shortly after lighting, burning the blue plastic base. Thankfully, those around thought quickly to disconnect the gas.
We're great supporters of Cadac and trust their products so this came as a bit of a shock. It's a great bbq and we have had many fellow camping friends purchase one after seeing how fab it is!
This review is not to knock down the product (incidents happen!) but to warn folks not to leave it unattended - just in case! We have emailed cadac warranty department and are awaiting a response!

Ceramic grill plates only lasted 5-6 uses before starting to flake. Getting customer service and warranty departments to answer emails is very difficult. Seems you have to pay £100 for replacement grill plates every few months or enjoy eating ceramic flakes with your food. Better to buy another BBQ from a differ manufacturer.

To clarify following feedback from Cadac below: A set of grill plates for their Entertainer 4 model is £100, per email from Cadac. £40 for large plate and £30 for two small plates which make up the grill. The point being they don’t last more than a few uses unless you like eating ceramic. They also don’t make alternative (cast iron) plates.

Our cadac grillo chef caught fire within 5 mins of lighting. Underneath was completely melted. Very dangerous and definitely not fit for purpose. Thankfully we were watching it or could have been much worse

I had a faulty burner which became stuck onto the main assembly. I contacted Cadac Uk and they swiftly arranged for the faulty part to be collected and replacement sent to me within the same week. Fantastic warranty service by friendly and helpful staff. Would recomend

We had a problem with the bag on our citichef contacted Cadac and they resolved it very quickly absolutely fantastic more companies should follow there example. Great grill great customer service nothing more to say.

Brilliant service from the Cadac aftercare team!
I recently purchased a Safari 2 Chef and was really concerned when it burst into flames on first ignition.
Having explained what happened to the team, it appears that it was not due to a manufacturing fault but probably due to incorrect connection of the gas supply.
Despite this, Cadac replaced the damaged unit free of charge. What excellent customer service that’s not always replicated elsewhere. Thank you Cadac!

I contacted cadac customer services on Wednesday and spoke to Katherine, after explaining my issue she emailed over a DPD returns label, I returned the failed item on the Same day which they received on Friday, 90 mins after they had signed for it my replacement parts where posted out and I received them today Saturday. I can not thank cadac and Katherine enough for their great customer service and will definitely recommend them to friends and family and continue to use cadac in the future when I’m ready to upgrade my bbq.