Cadac Dometic Arvostelua 

I WOULD LIKE TO THANK THE LADY WHO ANSWERED MY PHONE CALL YESTERDAY REGARDING THE PART THAT HAD BROKEN ON MY CADAC SHE WAS VERY HELPFUL AND SENT TO ME NEXT DAY THER IS STILL HOPE FOR CUSTOMER SERVICE YET

Excellent service will definitely shop again and deliver First class

I saw an accessory on the EU website that the UK site didn’t have. They couldn’t have been more helpful to source, supply and get it for me. Brilliant service.

I have a carri chef 2 and have a problem With the bbq griddle it has warped and will not sit on the lugs properly.
Thanks
Steve.

had an issue with the grill plate kept falling off the lugs of the fat pan changed with no problem 18 months on i thought is was me till i found others never had a problem with the same model cant thank them enought great bit of kit and great staff thank you the team at Cadac

Bought one of these BBQs earlier this year primarily for it's size and weight upon using it I have found some issues if it's not level your food can and will roll off ie sausages because the grill level has no Recess to stop this happening next and a real pain the flame can and does go out and it's very difficult to see if it has
The lid is also a pain even if you use the hook to hang it on the side
Good points
Non stick is excellent
Setting up is easy and cooks well providing the flame hasn't blown out
Would I recommend it No not until it gets modified

Our Cadac Citi Chef is dangerous and virtually useless. The flame blows out is the slightest breeze. We contacted Cadac within the warranty period and they were very dismissive about the issue.
The dangerous issue is the flame goes out and gas continues to escape. If you try to relight the gas the following explosion blasts the lid up. This happens multiple times on every barbecue session. I want them to replace it with a better product but they have not responded to my emails. I have put the video on YouTube. Just search exploding Cadac.

Please note. I did contact Cadac to complain about the issue over a year earlier. I was efficiently and politely fobbed off and told the issue was to do with either gas regulator or the brand of gas used.

Our Cadac developed an issue where it caught fire after use damaging the burner plate and the dome. Even though our warranty had run out Cadac were amazing. Collection was within days and dome and burner plate replaced. Carol was amazing and always contactable and we experienced wonderful service. Can’t fault it, and want to say a massive thank you to all that supported us.

Had serious issues with the Cadac Chef 50. The BBQ developed a serious fault where the flame came underneath and melted the plastic near the gas inlet pipe. This could have led to burning and personal injury.

Returned the product to Cadac within the warranty period. Rather than replacing, Cadac UK chose to repair. Upon returning the same fault arose again, seriously burning the plastic adjustment valve and burning the plastic near the gas inlet valve.

Luckily no one was hurt.

Very poor service and dismissive response from the company. Emails unanswered for long periods and slow response times.

Very disappointed customer.

We purchased the Safari 30 - which I think is the smallest you can get - for a long European trip by motorhome. It is brilliant! Frugal in its use of gas (took 4 canisters but used only one), hugely versatile and quick to set up. It cooks well too. On return, BBQd for six people, just to demonstrate it.
I did have a problem with the starter (which I think on reflection was something I had done) and emailed Cadac and got a helpful and speedy response from Allison (thank you!) telling me what might be the issue. Problem solved. Great product and great service. I am a fan!

Recently purchased an Safari Chef 2 BBQ upon great feedback from various people and FB sites. Unfortunately upon 1st use it developed an fault. Cadac Warranty team were great . Special thanks to Allison , whom provided great support. Identifying and replaced the faulty component. Really impressed with the great customer services, modular design and overall quality of Cadac , sure my fault was a one off. Promptly purchased another BBQ unit for a relative to enjoy. thank you

Do not buy a Cadac. I had one bought for me 10 years ago as 60th birthday present. It ha been used about a dozen times and is past its warranty. The thing that Cadac don't tell you is if it drops in bits and burns you they aren't bothered because it is out of warranty. Cars have a warranty but if the car through a manufacturer fault caused injuries then the warranty would be irrelevant. Trading Standards are investigating Cadac as they make dangerous products. DO NOT BUY!!!

hi, i dealt with Kathryn for a business transaction and i have to say she was a pleasure to deal and alway kept to our agreed call back tiems even if sometimes i was a bit late! i'd recommend this business to anyone!

Great product renewed ours but bolt missing for the handle. But no dramas new one sent in the post two days later. Excellent customer service, what more can you ask for? I realise it should been there in the first place but...oh to be so perfect in life.

Received a Cadac Safari Chef off my daughter for Christmas and used it for the first time over the Easter weekend. Unfortunately the Piezo Ignition Electrode wouldn't work and I had to manually ignite the BBQ
I emailed CADAC and I have had excellent communication and customer service from a lady called Carol. I received a complete replacement part and full fitting instructions the following day and I now have a fully operational BBQ 😊
Just wished the original one worked,but these thing happen and has been nice to have to battle for it to be sorted.
Thank you CADAC and especially Carol

Had a minor part fault (split rubber grommet) on the Cadac Trio Power Pak. Contacted Cadac UK, and they sent a replacement part. Simple great service, and I have no issues about buying their products again knowing I will be looked after without fuss.

my BBQ burner was loose due to the tread being slightly cut wrong, on contacting Cadac they provided me with not only a new burner but the adapter connection as well free of charge - highly delighted with the service and can say the bbq meets expectations and hopefully should see years of service

Ridiculous reply from Cadac. Go to my Facebook thread on Motorhome Madness group - a lot of people are reporting this problem with Cadac blaming user error. I have posted photos etc on there.

Do not buy! Bought a Cadac, used it a few times while in our Motorhome. The base at some point has been on fire. Reported to Cadac as faulty - they inspected it an said it would be user error! Absolutely disgraceful and potentially very dangerous.

Great after care service. The fat pan arrived from the retailer slightly damaged. They contacted Cadac who immediately resolved the issue. Thank you, we can go on our first caravan trip now.

I'd like to thank Cadac uk for their super fast delivery, excellent products and after sales service second to none. 5☆☆☆☆☆.
I have no hesitation in recommending them to others.