Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Näytä lisää
Yritys on vastannut
This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... Näytä lisää
Booking on Expedia and Hotels.com has always been 100% reliable. Never had a problem with the booking go missing, the price wrong, or any other problems. Pretty much never book with any other site... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Yhteystiedot
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Kanada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,1
Hyvä
181 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great quiet place with all the expected…
Great quiet place with all the expected amenities
12. syyskuuta 2026
The Hotel was walking distance to the…
The Hotel was walking distance to the venue and other amenities in the downtown area.
1. syyskuuta 2026
It was easy !!
9. syyskuuta 2026
Surprised
The hotel wasn’t the Ritz, some mild on the bathroom tiles, but the bed was clean and comfortable…the breakfast was included and very good. Staff was very friendly
12. syyskuuta 2026
A great hotel with a terrific location
A great hotel with a terrific location. The view from my room was spectacular!
Extremely spacious and comfortable!
Definitely five stars!!!
31. elokuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Very easy website to use.
16. syyskuuta 2026
Vastaus yritykseltä Hotels.com
Hi Mark,
Thank you for your feedback. We're glad to hear the website was easy to use. Knowing what worked well helps us understand what to keep delivering, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
i was charge twice the motel and hotel.com
very bad experience but the motel was fine
23. elokuuta 2026
Easy and convenient
The entire process of using the website was very easy and streamlined. I booked a room for one night on my way to Cleveland. It was everything I needed and more, great price, accurate photos of the room so I got what I was expecting. Overall, very pleased with my first time using the service
2. syyskuuta 2026
Very dirty, poor customer service
I booked online through Hotels.com.
I arrived and checked in no problem put our things inside and hung out. When it was time for bed we pulled back the covers and noticed the bed was dirty and the bedding was not changed with hair and crumbs in the bed. (The rest of the room was kind of dirty with dust, dirt, crumbs, and had toothpaste stains on the bathroom mirror, it was 11 pm so I could look past that.
Went to the desk they offered me a new room for the same price it was a down grade but again so late i was exhausted after being on the road from 7 am.
Check the bed in the new room same issue. I went back down and and just asked for my money back i fought them for an hour until they finally gave me my money back, now at 12 am you cant find a new place to stay had to sleep in the truck where the seats cant lean back. Worst experience ive ever had i would definitely look elsewhere. I saw the sandman had similar prices.
They dont care to clean and they really dont like refunding people. They were trying to get me to leave saying they have no authorization to refund me even though i paid them directly with their debit machine.
RUN ELSEWHERE TO SAVE YOU THE HEADACHE
28. elokuuta 2026
Vastaus yritykseltä Hotels.com
Hi Shelby,
Thank you for sharing your feedback. We understand your concerns about the property conditions and your experience during your stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
The hotel charged us a higher rate than…
The hotel charged us a higher rate than on our hotels reservation.
Not impressed!
12. syyskuuta 2026
Vastaus yritykseltä Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the reservation rate and charges experience.
Please contact us through our Help Center atca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Easy to navigate website
Easy to navigate website. Helps you to find the best deal. Easy to tailor the search to include dates, number of guests, pets if any and any amenities you are looking for.
4. syyskuuta 2026
All the key information is provided simply and clearly
All the key information is provided, can search by preferences and location. Very simple and clear process.
12. syyskuuta 2026
So easy to navigate and cheapest rates
1. syyskuuta 2026
Easy to use the only problem is that…
Easy to use the only problem is that the app doesn’t allow me to see the whole ad for the hotel. The price is cut off in the pic
13. syyskuuta 2026
Vastaus yritykseltä Hotels.com
Hi,
Thank you for sharing your feedback. We’re glad the app was easy to use, and we understand your concerns about the hotel listing and pricing information.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Sometimes when I make a reservation it…
Sometimes when I make a reservation it will automatically be deducted from my credit card.
Other times I just give my credit card info and then I pay at the hotel when I check in.
This is how I would like it to work.
Why does the amount get deducted from my credit card right away??
5. syyskuuta 2026
Vastaus yritykseltä Hotels.com
Hi Brenda,
Thank you for sharing your feedback. We understand your concerns about the payment timing and booking details shown during reservation.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
all was good
8. syyskuuta 2026
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