By Teddy Arvostelua 

We absolutely love our purchases from ByTeddy! We have the car seat, harness, and cooling mat, and the quality of every item is outstanding. Everything is beautifully made, feels durable and premium, and our dog loves using them. We’re so impressed with the attention to detail and wouldn’t hesitate to recommend ByTeddy to other pet owners!

Really lovely service and I love the details of the bottles car seat 😍thank you for makingour dogs happy 🐶

Ordered a cooling vest for our Teddy. Arrived fast perfectly packed complete with little drawstring bag to keep it in a lovely touch I know how much these extras all add up. Will definitely order in the future! Thank you

I’ve bought so many things over the last few months and everything so far has been beyond expectations. Happy returning customers for sure!! Keep up the amazing work and designs for our fur ones! Thank you.

Initially gave a one star. Since leaving this review on trust pilot they have responded to me quickly. Then after receiving the cooling mat and updating my review that it was not what I was expecting, they rang this morning. As they wanted to check in as they are a small company. The mat still is not what I was expecting. It’s not great at cooling them my dogs off. They have said they didn’t realise that the link for seeing when your item is being dispatched is not working, as it is still showing 34 days. They’ve also stated I emailed the wrong address and my messages also went into spam.
For the phone call and reply since leaving a trust pilot review of one star I have upped to 3 as other products I have bought have been good. And no problem. Can’t base my whole experience with the company and products with one item that’s it’s not what I was expecting, and perhaps miscommunication with emails etc. I did feel their pre-order was too long to wait. And maybe only supply stock they have.
Been waiting since the 2nd of May 2026 for a cooling mat. It is now the 8th July 2026.
I’ve emailed twice within the last 2 weeks as my patience has run out and it is still saying 34 days until posted. They have not replied to me.
I’ve also messaged on Facebook as well as emailed.
I’ve ordered before and this is my first problem, but it has put me of anything from them in the future due to the lack of communication and customer care. I was happy to wait for the pre order initially, but this is ridiculous to keep changing delivery time.
After leaving this review. That same day 2 separate people got back to me. And my cooling mat was sent out. This was happening anyway apparently as they just received the order through. I’m sceptical.
Now we have it, it wasn’t even worth the wait.
Looks ok. But does not cool down in anyway. I’ve stood on it and if anything it heats my feet up more. It seems to heat up quicker. Same with lying my face on it or hands or anything. I’ve put it over my bare legs and it’s making me hotter. So no wonder she has no interest and prefers her gel mats. Doesn’t seem like it will hold up to her digging it, for a comfy position either. Do not recommend this mat at all. Was hoping to use in her crate but I’ll stick with her gel mats.

I was really disappointed with my experience with By Teddy, especially considering they position themselves as a luxury premium pet brand.

I ordered a car seat which never arrived after chasing it up 3 times over 6 months, and while they have now offered to send another one, I would have expected better communication and service from the start.

My biggest disappointment, however, was their handling of a faulty harness. They refused to help because I purchased it around six months ago, despite the fact that my puppy has only actually been wearing it for around a month as he only recently grew into it. He weighs under 2kg and wears their XXS harness, so it has had very light use. I've also owned the exact same harness from them before without any issues, which makes me believe this is a fault with the product rather than misuse.

For a premium-priced product, I would expect it to last far longer than a month of light wear, and I was surprised to be told they couldn't help because they "can't determine how it has been used." It felt like my concerns were dismissed without any real investigation.

It's particularly disappointing because I've genuinely loved By Teddy products in the past and both of my dogs use their accessories. I hope they reconsider how they deal with genuine product faults in the future, as the customer service has unfortunately not matched the premium image of the brand.

Update: by Teddy tried to have this review removed. Again. Trust Pilot saw sense and overruled. Trying to get every review removed is not the way. Simply treat your customers right and respectfully and you’d get less negative reviews. I rightfully got all my money back via a Bank Chargeback. By Teddy didn’t have a leg to stand on with all my evidence.

Having had several of my truthful reviews of By Teddy removed from this platform by the retailer themselves all I will say is that the customer service is dreadful, accusatory, rude. Determined to find and fabricate any reason possible to not issue a refund. Returned the unfit for purpose sling without giving me a chance to send my videos of it being returned in immaculate condition. This company deserves to go out of business treating customers in such a disgraceful way.

I have several By Teddy products and love all of them. They are amazing quality and very stylish. I’ve found the customer service excellent and it’s so nice to be able to support a small business.

Have to say that I did have second thoughts when purchasing the puffer car seat as it is quite expensive but it is worth every penny, our Shih Tsu puppy absolutely loves it and I’m sure we will be using it for many years to come.

I was looking for an item which was out of stock and I received a very quick response through instagram. I chose a different item which was very kindly posted out to me next day delivery allowing me to enjoy my day off work with my new pup in his sling! Thank you so much for the excellent customer service. I will be sure to purchase more products in the near future. Sling was also made of beautiful fabric and I felt like my pup was safe beside me.

Fast delivery to Australia
Beautiful high quality collars for my dogs
Love the gold hardware
A standout to all other brands

My parcel arrived opened, with one item missing on delivery. When I reported this, I was told I would need to wait weeks for an investigation before any resolution could be considered.

I also offered to return the other item at my own expense via Royal Mail, as their chosen returns method was not suitable for me, but this was refused because it did not follow their process.

What disappointed me most was the customer service. Rather than feeling listened to, I felt my concerns were repeatedly dismissed and argued against. At one point, the company even commented on how my email had been written instead of focusing on the issue I was trying to resolve.

My previous review was removed. If verification is required, my order number was 6269.

Overall, the handling of this situation has left me with no confidence in shopping with this company again.

I bought a car seat 3 months ago, and I honestly can’t agree with any of the negative comments I’ve been reading. It’s my favorite car seat, and my little poodle loves it too. The color, material, and overall quality are excellent. I highly recommend it!

I have ordered 3 things so far from By Teddy on Pets at Home app in preparation for the heat wave - cooling mat bag, cooling vest and the life jacket. The mat bag has been great to take on visits to cafes and the beach with folding up as a bag convenient and clever in design. The cooling vest is currently shared between my 2 dogs as they have been sold out in my required size - no surprise as they are high quality and really do work to cool down your pet. The life jacket is my absolute favourite - I take my youngest dog swimming and although the facility has life jackets, I like to put her in our paddling pool and take her to the beach so wanted my own. The owner of the swimming pool checked the jacket as some life jackets are not safe enough that are on the market and confirmed how brilliant it was. Love this brand so much, take my money!! 😂

Great quality products would recommend ByTeddy to all pet owners

I got some pieces from ByTeddy for my baby girl poodle toy that I’m getting tomorrow. Adored all the pieces: The Puffer car seat (marshmallow), from the summer breeze collection • the striped tote bag that turns into a cooling mat, the robe and tshirt. Thinking about the summer, hot temperatures decided to get the thermal bottle (white, cream or off white, don’t recall the name on the site). The quality, sense and touch of the products is great and the colors are beautiful (for those who love light and neutral colors)! Very satisfied with the choices!

I purchased the Hazelnut quilted carrier for my Cornwall holiday last week, I just wanted to let you know how thrilled I am with it, my Stanley is quite a shy dog and to have the carrier for him to sit in was honestly a game changer for my holiday, by the end of the week he was getting in it himself as soon as we sat down. Quality, style, functionality, all absolutely perfect, thank you

I’m honestly so impressed with the quality of these dog accessories. Everything arrived beautifully packaged and super quick! The materials feel premium.
The fit was perfect, the stitching is really well done, and my puppy loves wearing her cooking jacket ☀️.
Definitely one of the best pet brands I’ve purchased from and I’ll 100% be ordering again. Highly recommend to any pet owner looking for stylish and high-quality items for their dog 🐶

We found By Teddy almost 12 months ago now and love being part of their community. Their products are 100% the best quality and are made to last so you won’t be having to buy new all the time.

ur experience with Teddy has been nothing but amazing. From the very beginning, they’ve been incredibly kind and welcoming. When my dog Nova got to shoot for their summer collection, they were the absolute sweetest and made the whole experience so special and comfortable for us.
We truly love their products not only are they beautiful, but you can tell they’re made with care and quality. What first caught our attention was their car seat, and Nova instantly fell in love with it. She feels so comfortable and cozy laying in it, which means everything to me as a dog mom.

We have purchased the By Teddy Chocolate Quilted Settle Mat Tote. It’s absolutely beautiful in appearance and the quality and practicality of it is also perfect too ✨🤎 we have also ordered the car seat so we can’t wait to try that out. 5⭐️s