butters john bee Arvostelua 

Very difficult experience - recommend other letting agents. Save your time, energy and money. Carried out expensive repair using own contractor and not informing of cost before repair - paying several hundred pounds for a simple light fix, missing rental income despite tenant paying full rent, can't get hold of lettings team to resolve anything so issues naturally escalate, put at risk re compliance checks for gas/electric etc. Raised several issues with Ombudsman after following complaints process. Ended up communicating directly with tenant as was easier and ensured property legal/complaint/safe etc.

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

I put up my property for sale through this agent. Sadly, it was a bad choice due to their terrible service. Their estate agent costs were premium around 5k for a property worth 180k and I thought I will get premium service but my property didn't even rank high on searches and never got one call or update for the three months it was advertised with them. I couldn't even find my property in searches easily. Three months on with no viewing. Their team don't care about talking or giving updates to the vendor. Miserable experience. Stay away!

Young lad called Fin showed us around a house on Saturday. Very polite nice guy who has followed up with us and given us a few more possibilities to stew over after the house we viewed wasn't quite right for us.

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time.

SHAME ON YOU BUTTERS JOHN BEE.

unable to get hold of staff to talk about issues or late rent. you can ring 10 times and no one answer. lots of good staff left the company.

Steve Boyd arrived at our property as arranged, to complete a valuation report he was very professional in everything he did, leaving nothing uncovered
Very impressed indeed

I would strongly caution anyone considering Butters John Bee for property sales.

Our experience with their Congleton branch was deeply frustrating and unprofessional. We had to handle almost all aspects of our sale ourselves because the agency was entirely absent at a critical stage. Unanswered calls, messages ignored - this continued for days.
The marketing brochure was delayed, sparse, and poorly presented.

We were forced to escalate to the Property Ombudsman, who reviewed the case and agreed that the service we received fell well short of the standard expected.

If you want a reliable, communicative agent, I would look elsewhere.

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

This is extremely disappointing. I have not received any response from your rental department at Crewe despite multiple phone calls, emails, and messages, including assurances that I would be contacted.
over 50 days, have not received any rental payment. and Not really updates what is situation is ?
This team was ok in 2024, Not sure what is happen since this year ????

We rented off a landlord who sold through these and we have tried to get in touch with them after leaving England. Now we are in the process of court procedures due to the landlord ignoring us and disappearing. No help from butters john bee whatsoever. Noone buy no 34 wroxeter way sirchley as you'll be deeply upset with how you'll be left with it

Great a securing a sale contract. Terrible service and never speak to the same person twice after you give them your property. Disorganised chaos - avoid!

1. BJB appointed to let my house
2. Full management fees 13% paid
3. BJB took £180 per month to take care.
4. BJB failed to vet the tenants
5. BJB assured me there were 2 tenants
6. Transpires 5 tenants were on site.
7. Border Control arrest illegal immigrants.
8. Tenant 1 given custodial sentence
9. Tenant 2 failed to pay rent 8+ months.
10. BJB failed to reimburse me all non- payments despite investing in BJB rent and legal protection.
11. BJB failed to carry out TDS procedures to recoup damages to my property.
12. BJB failed to return keys to me.
13. BJB still owe me outstanding non-payments.
14. BJB have a high staff turn over due to dissatisfaction in working conditions.
15. BJB staff fail incessantly to respond to any form of communications.
16. I have extensive evidence, both documentary and video, to reinforce these comments.

If anyone has similar experiences please share your reviews to protect others from enduring the heartache and anxiety caused by this poor company.

Slow team, long response time but very good at damaging their brand reputation.
No fk was given to my inquiries.

AVOID at all costs!
We had the worst experience renting with butters!
We rented for three years, with no missed or late payments, there was significant work that needed to be done on the property that they were informed about and aware of a large leak on the driveway, huge cracks in plaster, no working taps upstairs and rising Damp downstairs, after being aware of this for four months and no work carried out they rang us to increase the rent! we disagreed with this and again informed them of the jobs that needed doing, jobs which they had been out and taken photos of, so we’re fully aware! Again informed they would sort the outstanding jobs, we continued to pay the same in rent, heard nothing for the jobs, but were then sent an eviction notice after just one month! In short a revenge eviction because we’d asked for the work to be done!
It took six months for these jobs to be done from us first asking, and not all of them were done by the time of our eviction. The downstairs was still full of damp, we had given absolutely no reason to evict us at the time, other than missing one month of the increased section of the rent, which we had agreed to as long as the jobs were done.
We had loads of phone calls asking why we were in arrears which we explained every time we were not paying the extra until the property was at a decent standard, not one bit of maintenance done on the property in the three years! There was no communication between any of the staff at all, not one person knew what the last person had said! Just to add to all this I’d just given birth via c section just before our eviction, it completely ruined my whole pregnancy the stress and trying to find somewhere else to live! As well as just trying to get them to do the maintenance.
Please do not put yourselves in the same situation we did, they are not to be trusted.

As a landlord BJB managed two properties for twenty years. Since the takeover by Spencer Hart they have become worse than useless.
If you are considering using this company be aware, your telephone calls and emails will go unanswered. No one will ring you back. Service is non existant.
You have been warned.

Would be minus zero if I could

Property in high street, halmerend came up for rent , rang them seven times over 2 days to get a viewing spoke to seven different people, rang yestersay 3 times each time spoke to different person gave them my details each one said someone would call me back to arrange a viewing my today at 0930 told they would send a message to the crewe office as they were not answering the phone said i could pay the deposit there and then without seeing the prowprty as its right by my daughter in law and exactly wjat we wanted was told someone would ne in touch for a viewing , 1130 same another message sent had to explain to the idiot who answered 3 times the address of the property even spelling it put as he could t get it right 1430 said they would send a message as the crewe office didnt answer the phone i asked if soneone could ring me back to arrange a viewing , 1720 rang spoke to someone who after exhaling everything eventually found the property and told it that it had been let , so angry and dissapointed to be lied to treated like a fool , this company os run by idiots who have no clue what's going on , I urge any landlords out there to not use these to let your properties, we have been so let down, we just wanted to move near our daughter and this was perfect, we had the deposit what prepared to pay straight away and never got a call back .
After we had been told that it was rented we got a call back saying we were interested in a property in Abbey Hulton?????? Someone seriously wasn't listening.
Total rubbish this company they should seriously look at the staff they have at crewe as they dont know how to return a call , terrible

it's very proffetional and I also loved the house I visited.

If it were possible to rate this company lower than one star, I absolutely would. The level of service I received was extremely disappointing. The manager made a number of bold promises about what their business would achieve for me, yet none of these claims materialised. Communicating with them is incredibly frustrating — you’re routed through what appears to be a call centre that has no knowledge of your situation and no interest in connecting you with the local branch.

The office felt disorganised, and the staff seemed inexperienced and indifferent. At no point did I feel that they cared about me as a customer or about the quality of their work. Even after I terminated my contract, they continued to market my property for more than a week past the agreed end date.

I could list many more issues, but the pattern is clear. I expect they’ll reply here with an apology, but that won’t change the experience I had. I strongly advise choosing a different estate agent — there are many in the area who are far more competent and professional.

This company is a joke! I don't know how it keeps going. Once my 12 month rental contract for an apartment was coming to its end BJB emailed me asking if I wanted to stay on, and I agreed, even though the rent increased slightly. I told them I needed a letter off them addressed to both myself and my wife showing the new rent. Still no letter despite at least 8 emails, plus a couple of phone calls requesting a letter. I managed to contact the landlady and even she couldn't get any sensible response from them. And don't get me started on the lack of repairs. BJB are incredibly incompetent, don't trust them.