butters john bee Arvostelua 

Very disappointing and unprofessional experience with Butters John Bee Commercial.
I was interested in renting Unit 39F Duke Street for my car detailing business. I viewed the premises and remained very interested in renting the unit.
After the viewing, I waited for a response for more than two weeks and had to follow up several times. Eventually, I was informed that the landlord had decided to proceed with another party and that their proposal had been accepted.
My main concern is the lack of communication throughout the process. If another offer had been received or the landlord was considering another tenant, I would have expected to be informed much earlier rather than being left waiting.
In my experience, the communication from the agent dealing with my enquiry, Reuben Gittings, was unreliable and the whole process was very disappointing.
I understand that a landlord is free to choose whichever tenant they prefer, and I have no problem with that decision. My criticism is about the way the process and communication were handled.
Based on my experience, I would advise other potential commercial tenants to make sure they receive clear and timely communication before relying on this agency.
Very disappointing experience.

My name is Christine I had a really positive experience viewing a studio flat in Stoke with Max Astly from BJB Newcastle Lettings. He was very friendly, welcoming and professional throughout the viewing. He took the time to give me all the information I needed, answered my questions clearly, and made the whole experience easy and comfortable.

I really appreciated his helpful and approachable manner. Great customer service and a very positive experience overall. I would definitely recommend Max to anyone looking for a property. ⭐⭐⭐⭐⭐

We bought from Cannock branch last year. I found communication with them poor, when putting offers in they were not getting back to us to say if offer had been declined or accepted, I only found out if I chased. Once our offer was accepted, the advert stayed online, for sale for two months after. The advert was in the window of the shop up until a month before we moved in. We later discovered they had a special agreement with the seller that they would leave it live just incase they had a better offer. Disgraceful behaviour and very immoral. We’ve moved and happy now but I would encourage others to not deal with them.

Absolutely avoid

The most unprofessional and unhelpful letting agency I think I have ever encountered.

Our experience with Butters John Bee has been appalling from start to finish. Calls and emails have repeatedly been ignored, sometimes for months, and we have then been told that they have “no information” about issues that we had already reported and chased multiple times. The complete lack of communication and accountability is frankly unacceptable.

Maintenance issues were left unresolved for months, despite being reported. There was very little urgency or concern shown, and we were left feeling as though tenants simply aren’t a priority once the rent is being paid.

Unfortunately, the problems continued when we tried to leave the property. We were not provided with the correct information regarding the notice requirements, and despite repeatedly trying to contact them and clarify the situation, we were ignored for months. We were then left dealing with the consequences of information and communication failures that were completely outside of our control.

What has been particularly disappointing is the complete lack of care or helpfulness throughout the process. From our experience, it genuinely feels as though their primary concern is collecting the rent, rather than the welfare, circumstances or concerns of the people actually living in the properties they manage.

A letting agency should communicate with its tenants, deal with maintenance issues promptly, provide accurate information and actually be willing to help when problems arise. Unfortunately, we experienced none of this consistently.

We have spent far too much time chasing emails, making calls and trying to get basic answers to issues that should never have become this difficult in the first place.

If you are considering renting through Butters John Bee, I would strongly recommend looking elsewhere. Based on our experience, avoid them at all costs.

They have somehow got my number- After the 1st phone call i explained they have the wrong number, and they told me they would remove me from the system. I have now received over 10 phone calls from this company over the last 3 days. And my number has still not been removed. It is very fustrating.

Appreciate the valuable assistance provided by Abigail Griffiths and Max Astley in making our move to our new home in Stoke a pleasant experience. We are grateful for professional and prompt response to all our queries and that they cared for our expectations as customer. Thank you.

Disgraceful is all i can advise. Arranged an appointment to view a house, received a phone call at 12.01 pm to see if i could change the appointment from 15.30 to 16.00. Arrived at the house to see the estate agent leaving with another viewer, both got in their cars and left and yes, the estate agent did see me pull up. Waited 10 mins and then noticed a sold sign in the garden. Called the estate agents who advised the house had been sold earlier in the day & one of his colleagues should have called me!

Don't trust these people especially James keeble this guy doesn't work for the seller but lies to you about house prices and lies about discounts lies about everything don't trust them at all. James would say one thing then when confronted he would lie and say he never did we recorded his lies. We thinking of suing them as he worked with the buyer to make sure to push our price down as he new we are living in the USA. Jacob and James worked together to talk lies and to get the price down. Unfortunately we did fall into his con. We all think his been paid under the table as we have recording text messages emails but he denies everything. Please people stay away

Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.

Selling a house can be incredibly stressful, but Amy made the entire experience so much easier for us from start to finish.

As our lead contact, Amy was absolutely brilliant. She was down to earth, honest, supportive and professional throughout the whole process, and she was always our first point of contact whenever we had any questions or concerns. Having one dedicated person to deal with made such a difference, as it added a really personal touch and gave us complete confidence that everything was in hand.

Amy always responded promptly, returned calls when she said she would and kept us updated every step of the way. Her communication was excellent, and she genuinely cared about helping us through what can be a very stressful time.

We also spoke to Rob on a few occasions regarding viewing arrangements, and he was equally helpful and professional. One thing that really stood out was that Amy carried out all of the viewings herself. This was a refreshing change, as we have used estate agents in the past who expected us to conduct the viewings on their behalf.

The level of service we received was outstanding, and it really reinforced the saying that you get what you pay for. We wouldn’t hesitate to recommend this estate agency to family and friends, and we are incredibly grateful to Amy and the team for all of their hard work.

Thanks again Amy for being such a superstar through the whole process! Em and Will

So I’m a landlord and wanted to sort something out. The first agent who I talked to informed me to leave it with her and she will get back to me around the 24 hour mark, whilst knowing she will be leaving for annual leave the next day! I had been phoning for a week and trying to chase up with no luck until I had a chat with another agent Abu who not only managed to have my issue sorted the very same day but was considerate and listened to my concerns. He also updated via phone as well as email to ensure I received an update asap. Thank you Abu for all your assistance!

We were unhappy with our experience overall. My Tenants / Customers frequently reported poor communication, noting unreturned calls, unanswered emails, and a general lack of updates. Many found the overall service to be disappointing and unreliable, often struggling to get issues addressed or receive necessary information. Response times were consistently slow, leading to significant delays in resolving problems.

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

This is a test review for Creating Invitiation Requests - GPX_Review_003

I viewed a property marketed by Butters John Bee and submitted a full asking price offer. Before submitting my offer, I was completely transparent about my buying position and confirmed that I had a property to sell which was not yet on the market. The seller accepted my offer with full knowledge of my circumstances.

Following acceptance, I provided the requested documentation, including my financial information and solicitor's details, and immediately progressed the sale of my own property. Within one week, my property was ready to go live on the market.

Also, following acceptance of my offer, I requested a second viewing but was advised to wait until my own property was under offer. I accepted this. I was therefore extremely surprised to subsequently be contacted and told that viewings would continue for new prospective buyers and alternative offers could be considered. I found it difficult to understand why I, as the buyer with a full asking-price offer already accepted, was asked to wait for a second viewing while new prospective buyers were actively accommodated.

The day before my own property was due to go live, I received a phone call from the agent specifically informing me that the property would continue to be actively marketed, further viewings would take place and another offer could potentially be accepted.

I genuinely struggle to understand the purpose of that phone call. The agent had a full asking price offer on the table from a buyer whose circumstances had been disclosed from the outset and whose property was literally due to go on the market the following day. What outcome was expected from telling me that, despite progressing everything requested of me, my intended onward purchase might ultimately be sold to somebody else?

I explained during the phone call that, if the property could not reasonably be relied upon as my onward purchase, I would have to continue viewing other properties. I then raised my concerns formally in writing and clearly explained that I could not confidently progress the sale of my own home while the property I intended to purchase remained actively marketed to alternative buyers.

Rather than any short review period or compromise being offered, the continued marketing position was reiterated to me. I was advised that the seller “may still choose to wait” for me.

At that point, what other reasonable option was I being left with?

I was effectively being asked to remain committed to a purchase, progress and potentially agree the sale of my own home, while being explicitly told that the property I was purchasing might be sold to somebody else in the meantime.

As a direct result of how this situation was handled, I formally withdrew my full asking price offer and restarted my property search.

I completely understand that sellers want proceedable buyers and need to protect their position. However, buyers also have a position to protect. I had been transparent from day one, supplied the requested information, instructed my solicitor and progressed my own property to market within one week.

In my opinion, calling a serious buyer the day before their property goes live specifically to emphasise that their intended purchase may be sold to another buyer is extremely poor sales handling. I had already made my offer and demonstrated my intention to proceed. The conversation did not accelerate my sale, my property was already going live the following day. It simply removed any confidence I had in the onward purchase and ultimately led to my withdrawal.

I am still genuinely unsure what outcome the agent expected other than the buyer reconsidering or withdrawing their offer.

Unfortunately, I found the communication and handling of the transaction extremely disappointing. Based on my experience.

My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.

Worst agency ever, they are stealing your money, ignoring the messages and calls, as a landlord I don’t recommend this agency and will never use it again, EXTREMELY UNPROFESSIONAL.

If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!

I'd like to thank Max (staffordshire branch) for all of his help throughout our application.
Although we weren't successful this time, he kept us informed, was friendly, professional, and took the time to call us personally with the outcome. We really appreciated his communication and honesty throughout the process. We'd happily recommend him and hope to work with him again in the future.

0 STARS. Absolutely shocking firm. Property management that couldn't manage a pi55 up in a brewery. AVOID AVOID AVOID