British Friendly Society Arvostelua 323

Was changing my life insurance and critical illness insurance and was introduced to income insurance as went through telephone interview regarding cover. Thought I explained everything ok but had accident and due to go for surgery but first call made had a grilling from advisor why I didn’t disclose an issue with my knee that’s never kept me off work and felt absolutely terrible after her call. I was appalled at her attitude towards me. I’ve worked all my life and never claimed anything and for her to speak to me like a idiot wasn’t acceptable. My wife called up and made a complaint but still no call back. Would definitely think before taking out with this company

This is the first claim i have made and it wasnt easy.

Email replies were quick from British Friendly but not helpful.

I had to go away on holiday and now unsure whether my claim will be processed in time.

The team have helped me though a very hard since 2020. They are very professional, listen to me and plan the best to help me through a very tramatic few years.
I would Highly recommend this company.

Very slow. Very poor experience for my client

Profesjonalna obsługa i pomoc w zakresie ubezpieczeń oraz powrotu do zdrowia.

Currently refusing to payout after an accident, when I took out policy informed the call handler I ride a motorcycle and that was reason for policy now I need it been told it’s excluded. Not happy but will take it as far as needed to get what I’m entitled too.

British Friendly has been a constant companion to my financial life and a highly valued one. Thank you BF.

This is the worst experience ever!!! These people don't bother about your problems. Never keep their promises. I had a deferred period of 4 weeks so they start paying me, we're into the fifth week withoutany progress. I regret ever taking out a policy with them. Poor customer service.

Great service and great rates. Easy to explain to clients with a great range of added benefits

Very disappointing experience with British Friendly. I made a claim back in March and we're in June now, they have still not paid out. There always seems to be one excuse after the other why the claim gets prolonged. It's reached the point where I have requested to cancel the membership. I'm paying monthly subscriptions for nothing. Miss a payment and British Friendly are quick to contact you regarding missed payment but they will ignore or take their time getting back to you regarding a claim. I'm convinced it's a scam. If you take a policy with them do so at your own risk.

I have been with this company for a number of years now and had to use the payment protection plan a couple of times due to illness. Every time I make contact with them either by email or phone they are able to assist me quickly and easily. This company is a credit to those who work within it well done to all.

When I needed financial support as a self employed tree surgeon, I cannot fault the help given by British Friendly. I could not work for months due to a torn medial meniscus in my knee, and if it hadn't have been for my cover, I quite simply could not have earned a living.

Thankyou so much

G Owens

Profesionalizm. Uprzemosc.

The phone was answered promptly by a 'real' person who was both compassionate, helpful and very polite.

Terrible company to deal with. Paying premiums for years but when you try and make a,claim they put every obstacle in the way. Cancelled my policy as it does not cover my needs

Wendy has made the loss of my dad a lot easier with her kindness and empathy. She deserves a raise. Thank you Wendy for your kindness and empathy

Very flexible underwriting, when changes were required by the client these were actioned extremely quickly.

Great Customer Service

Spoke to Lesley today from the claims department. I did not have to make a claim but instead was seeking advise due to a change in circumstances.

The original customer service rep I spoke to felt I probably wouldn’t be covered under the policy I held with them, but offered to put me in touch with the claim department to discuss further.

Lesley called today and after discussing my situation it was explained I would still be covered & went over how the cover worked with me (it has been a number of years since I took out the policy). She also answered a few extra questions I have.

I have yet to require to claim under this insurance, and hope I never have to, but was very impressed by the help I have received.