Breville Arvostelua 11 398

The company solved my issue. Very happy

I loved using my breville oven, but for some reason, the bottom elements stopped working, and since the oven was less than 2yres old, I called customer support and they were very helpful and replaced the oven. They also paid for the shipping, the only problem was the oven is a pretty good size so for one older person getting to ups was hard.

He wasn’t helpful just dismissive. My issue still hasn’t been resolved.

Although the outcome was satisfactory in the end, communication was very slow which forced me to go to the retailer.

I had a terrific experience nothing was to much great service and a really quick turnaround….Thanks

After a while, the machine stopped in the middle of dispensing water. Even though I had a full tank of water, the machine indicated to fill the tank. The service is a painful process. I had to go to the service station and check the product; during this time, I do not have access to a filter. My pregnant wife and i are using this machine regularly, the repair or replacement takes 2 weeks turn aound time. We are abandoned during this 2 weeks. Not at all happy with the service, I happened to find out that this is not a single out issue, this is a product-wide issue.

Profesional and thorough.

Breville has always gone above and beyond for us. Throughout the years, you have never failed to resolve any issue quickly and professionally. Your exceptional appliances, combined with your truly outstanding customer support team, are what make Breville stand out from the rest. It’s rare to find a company so committed to both quality products and customer satisfaction. You have earned our loyalty and admiration time and time again. We do own several of your great appliances.

Good communication skills, understanding, good customer service.

Failure to communicate - no response.

After experiencing a complete heating failure with my Joule sous vide unit and being informed that no repair or service options were available outside of warranty, I filed a complaint with the Better Business Bureau.

BBB later closed the complaint as “UNANSWERED” after stating they made multiple attempts to contact Breville without receiving a response.

Combined with the lack of repairability and post-warranty support I experienced directly, this further reinforced my concerns regarding long-term customer support and issue resolution.

The staff rep solved the problem in just min.
Excellent!!

We were having issues with our Breville and spoke with a few associates who didn’t really help us with our problem. Once Victor Bailey took over our case, he went above and beyond and resolved our machine issues. He was very responsive and knew exactly how to troubleshoot for us. He is an amazing customer service rep!

la personne qui m'a renseignée était comptente - elle m'a offert un 30% sur mon futur achat mais j'ai choisi un autre grille pain 4 tranches qui fonctionnent bien

So helpful and friendly. Thank you for helping me and taking care of everything flawlessly.

Once again amazing Breville customer service. Replaced a broken part within 2 days and this was from a machine that gets daily use over the past few years! I would never buy a small appliance from anywhere else! Bravo Breville!

Quick helpful service with a clear resolution

Fast friendly service and got to talk to a real person!!! No AI voicemail hell

Thankful for the redirection to Nespresso for American machine repair, however I would not have bought this machine had I known how complicated and time consuming it would be to get help. Doubt we will be able to get it fixed after only two years working. Can no recommend this brand, unfortunately.

Very helpful with returning the toaster oven. My customer service person was very knowledgeable and made the whole process seamless.