Breville Arvostelua 11 393

Although my experience with the Breville company has been very difficult and frustrating over the last 4 months of repairs and miscommunications attending to my Breville BES878BTR, my most recent interaction was the best.
Today 05/19/2026, I was fortunate to speak to Victor who apologised for all of the issues I had endured since repeatedly shipping the unit to Breville for repairs in January and March 2026. He calmly examined the many emails and repair history. Within 15 minutes, he cheerfully solved all of the problems to the best of his abilities within Breville's policies. Victor is a kind person who will assist you!

The operator was very polite and informed about my concerns. I received the defective part and the problem is corrected.

Customer service helped me with a prompt solution. They were friendly, polite and I couldn’t be more pleased.

Showed absolutely no interest in trying to help. I bought a toaster 1 day old and was told it would take 6-8 weeks to replace it. It flat out didn’t heat. She needed to do a video call to prove I was right. Very disappointing.

Very attentive and friendly, efficiently took care of the issue.

as I said previously in an email you made this transaction incredibly easy..everyone I delt with was extremely efficient and courteous.. I truly appreciate the way this was handled...
thank you
Agnes Warburton

It was a simple fix that the person I talked with had me do. I am still in awe that unplugging our oven and plugging it into a different outlet would solve the problem.

Great service and really tried to help with troubleshooting our issue. After multiple attempts, there was a fault with our unit and a replacement unit was sent.

Very helpful
Had to recalibrate machine
Gave me step by step assistance

Customer service representative was very helpful.

Customer service were really great. Solved my problem, my machine was leaking and they sent me a new basket. My machine is like new again. Thank you for your prompt attention to this matter. Would definitely purchase a Breville again

I was very upset as the installation process was very chaotic. It seemed like staff that tried so hard to help me, couldn't. I tried to pay in the store, but forgot my Lowes card and 2 wonderful staff tried to look it up, but couldn't. So I called the store and several people on the installation team. The very last person, I assume from the installation team, was a very,very nice man who finally was able to take my payment and totally understood my frustration. That helped a little. Since the staff tried to be helpful, I'm thinking it might be training or not a great system? Btw, my door has not been installed yet, but that's cause I just payed and at least I did not have to go back to the store again. I am hoping the actual installation goes well cause if it doesn't that"s it for Lowes installation. The 5 stars are for the last man and def not the process.

ery disappointed with the Luxe Brewer™ Thermal. For the price of this machine, I expected much better quality and customer support. I have experienced multiple issues just trying to brew coffee, and the overall experience has been frustrating.

I contacted customer service and unfortunately the support was not helpful or professional. Between the product problems and poor customer service, I would not purchase from Williams Sonoma or Breville again.

This machine is far too expensive to have this many issues.

Everyone I spoke to was very kind and professional, and they went out of their way to ensure I was satisfied.

Called me back and helped reset the machine which I had to take apart…..
Still getting used to it

Customer service was excellent! Also thank you Breville for providing such an easy way to contact customer service too!

Agent took time to work with me on referral issue

Easy communication, solved my warranty issue quickly.

I was super impressed and I am so grateful with you service