Brakes Plus - Plano - Coit Road Arvostelua 

Horrible experience, booked an appointment at 8 am and took my car to have the brakes checked proactively, (no issues that I could tell) They lifted the car, the technician opened the hood and for some reason removed the oil cap. (I witness this first hand from the waiting room). The office manager Arturo, then Provided me the details, the car needed all four brakes as they were worn enough that they needed replaced along with the front rotors.
I couldnt wait until noon, as they didn’t have the parts, so I let them know I would have to come back but if they could order the parts I would return as soon as I could. You guessed it, The technician forgot to put the oil cap back on and I drove the car all day with the oil coming out of the car. The car started smoking and took it to the Firestone on 15th street in Plano (amazing customer service by the way). Jonas as Firestone let me know that the oil cap was off and I had oil on the engine. I called Brakes Plus corporate right away and asked to pull the video. Shockingly, Angelo with their corporate office stated that there was no evidence of the Brake Plus technician removing the oil cap. When I asked to if they could share the video, his words were “No, because I don’t have to, you will have to take me to court if you want the video.”
I never asked to money, only that they are accountable if any future issues with the engine for their mistake! They basically called me a liar even after I told them that I witnessed the technician removing the oil cap………..please avoid this place, they do not hold themselves accountable for their mistakes.

I dropped my car off at Brakes Plus on Coit Rd. and Parker on July 3, 2026, at 9:30 a.m. I told them my brakes occasionally squeaked when I backed up and that I needed new windshield wipers. I also told them I needed my car back around 2:00 p.m. and confirmed my phone number so they could call me with an estimate.

At 2:00 p.m., instead of calling me, they called my husband. He was told my car supposedly needed more than $2,000 worth of repairs, including a tune-up, spark plugs, bushings, control arms, brake pads, rotors, an alignment, and an oil change. They also said these repairs would help with my car idling, even though my car has no idling issues and runs great. The only reason I brought it in was to have an occasional brake squeak checked.

I called them back and told them not to do any work. When I arrived, my car was still on the lift even though I told them I wanted to pick it up.

Nathaniel took the time to show me the condition of my brakes and the other components they had recommended replacing. I appreciated that he was respectful and sincere. He also explained that while some of the other items would likely need attention in the future, they were not repairs that had to be done right now. Based on what he showed me, I decided to go ahead with replacing the brake pads and rotors but declined the other recommended work.

Nathaniel told me the brake job would be finished in about an hour. However, when I called at 4:30 p.m., I was told it would be another 30 minutes. By that point, I had already been without my car all day, had plans I couldn't keep waiting on, and was frustrated that the timeline kept changing. I asked if I could pay with a credit card on the phone and pick up my car later this evening from the parking lot, they can lock the keys in the car. Nathaniel, said no problem. When I went back at 8:30 to pick up my car, it was locked in the building and now I am without it for a holiday weekend and have to be at work Monday morning for a meeting at 8:30 am across town.

My disappointment isn't with Nathaniel personally, he was professional, courteous, and honest when explaining what he saw. My frustration is with the overall experience: a simple brake inspection turned into a $2,000-plus estimate for repairs that even the employee acknowledged were future maintenance rather than urgent needs, and the repeated delays left me without transportation for much longer than promised.

I would think twice about going here.