eManualOnline Arvostelua 4 256

Vastaus yritykseltä eManualOnline

12. maalisk. 2026

Thank you for the fantastic review, Steve!

Seven manuals and counting, that’s great to hear. We’re really pleased the system has been easy to use and that you’ve been able to find the manuals you need for your European motorcycles and scooters. Definitely beats chasing old, worn-out manuals online.

We truly appreciate your continued support.

Best,
Jon @ Customer Relations

Vastaus yritykseltä eManualOnline

6. maalisk. 2026

Hi Matt - Thank you for the fantastic review! We’re really pleased we could quickly identify the correct manual for your Citroen C4 Grand Picasso and get you up and running without delay. Great to hear you also picked up the manual for your Mini Countryman. We truly appreciate the recommendation.

Best,
Jon @ Customer Relations


Purchased: 2004-2014 Citroen C4 Service & Repair Manual Software (incl. Parts Catalog)

2011 MINI Cooper Countryman OEM Download Service & Repair Manual Software

Vastaus yritykseltä eManualOnline

6. maalisk. 2026

Hi Phil - Thank you for the great feedback! Glad to hear RJ responded quickly and provided the information needed to resolve your issue. We appreciate you taking the time to share your experience.

Best,
Jon @ Customer Relations

Purchased: 1998-2002 Mercedes-Benz E320 Service Repair Manual

Vastaus yritykseltä eManualOnline

6. maalisk. 2026

Hi Harrison - Thank you for the great review! We’re glad your order reached you quickly and that we could point you to the correct manual for the wiring diagrams. Good to hear the layout made it easy to find the task you needed. We look forward to helping you again in the future.

Best,
Jon @ Customer Relations

Purchased: 1999 SAAB 9-3 All Models Service and Repair Manual

Vastaus yritykseltä eManualOnline

2. maalisk. 2026

Thank you for the 5-star review, Wayne!

We’re really glad the delivery and download process was smooth for you. No worries at all regarding the index access — Adobe Reader can be a little tricky if you’re not used to it. Happy to hear the team could guide you through it quickly and patiently.

Appreciate your support!

Best,
Jon @ Customer Relations

Purchased: 2024 Toyota RAV4 Prime Service & Repair Manual

Vastaus yritykseltä eManualOnline

27. helmik. 2026

Hi Alain - We are sorry to hear you feel this way.

To clarify the situation:

• The Mercedes R320 2008 OEM manual was successfully delivered.
• When you experienced difficulty downloading the OVA file, we provided an alternative Dropbox download link.
• When you continued to have difficulty installing it, we offered a remote support session.
• We also created and sent you a step-by-step video tutorial.
• Additionally, we provided online browser-based access so you could view the repair information online without installing anything.

At every stage, we have provided assistance and alternative solutions.

The Software file is not corrupted. It is a large OEM workshop software package that requires proper installation and navigation. The issue appears to be related to installation or usage rather than the file itself.

As per our clearly stated policy, once a digital manual has been delivered and downloaded, it is non-refundable. This applies to all customers equally.

We remain willing to assist you in accessing the manual properly. However, refund demands combined with refusal to follow support instructions do not invalidate delivery of the product.

We categorically reject any claim of dishonesty. The manual delivered is genuine OEM workshop software, exactly as described.

If you would still like assistance accessing the manual, we are here to help.

Best,
Jon @ Customer Relations

Vastaus yritykseltä eManualOnline

26. helmik. 2026

Hi Ubbe - Thank you for your 5-star review!

We’re really pleased to hear that you found the ordering and payment process easy and straightforward. That’s exactly how it should be.

If you ever need help finding the right manual or accessing your download, we’re here 24/7.

Best,
Jon @ Customer Relations

Vastaus yritykseltä eManualOnline

26. helmik. 2026

Hi Rene - We’re sorry to hear you feel this way.

The Mercedes ML W163 manual you purchased is delivered in OEM workshop software format, which is widely used and compatible with the vast majority of Windows and Intel-based Mac systems.

You are using a newer Apple M-series (ARM) machine. While macOS itself is supported, certain third-party virtualization tools, such as VirtualBox, currently have architectural limitations on ARM hardware. This is a hardware architecture constraint, not a fault in the manual itself.

Despite this, we provided you with an alternative browser-based access solution so you could use the full OEM system online without requiring VirtualBox.

We remain willing to assist further if needed. We categorically reject any suggestion of fraud. The manual delivered is genuine OEM workshop software, exactly as described, and has been successfully used by thousands of customers worldwide.

If you would like further assistance accessing the online version, please contact us directly.

Best,
Jon @ Customer Relations

Vastaus yritykseltä eManualOnline

24. helmik. 2026

Hi Robert - Thank you for the brilliant review!

We’re really pleased to hear you’re getting full value from the BMW manual. They are incredibly comprehensive, and as you’ve seen, they cover everything from torque specs to full maintenance procedures and technical data.

Performance can sometimes depend on device age or network speed, but we’re glad it’s working well for you overall. Appreciate you taking the time to share your experience.

Best,
Jon @ Customer Relations

Purchased: 2018 BMW 330i (F30) LCI 3 Series OEM Download Service & Repair Manual Software

Vastaus yritykseltä eManualOnline

24. helmik. 2026

Thank you for your review.

We find this situation very unusual, as all manuals are delivered digitally and instantly to your email address and on the success page, and are made available immediately after purchase. That said, we sincerely apologise if something has gone wrong in your case.

I have already requested your order details via Trustpilot so we can investigate this properly. Please respond there as soon as possible, and we will look into the matter immediately and make sure you receive what you purchased.

We want to get you up and running without further delay.

Best,
Jon @ Customer Relations

Vastaus yritykseltä eManualOnline

23. helmik. 2026

Hi Geoff,

Thank you for sharing the full context. After reviewing the entire email chain, I’d like to clarify a few points for anyone reading this.

When you initially reported that no file was attached, we provided a corrected download link immediately. Once you confirmed the ZIP link issue, we sourced and supplied a more comprehensive OEM software version specific to your VIN details. The file was successfully downloaded and opened, and we provided the required login credentials to access it.

The manual supplied is genuine OEM documentation. Unlike Haynes-style guides, OEM systems are structured by repair groups and diagnostic workflows rather than simplified step-by-step consumer guides. They contain full factory procedures, wiring diagrams, torque specs, and component breakdowns. However, they are not written in the same format as an aftermarket manual.

Remote assistance was offered purely to help you navigate the software and locate the relevant repair procedures. It was never mandatory and intended to save you time, especially given your stated deadline.

We understand that working against time pressure can make any technical hurdle more frustrating. That said, the correct manual was provided and was functioning as intended.

If you would still like us to walk you directly to the specific repair section you were looking for, we are more than willing to assist. Our goal is always for customers to get usable value from what they purchase, and we're always here to help!

Best,
Jon @ Customer Relations

Vastaus yritykseltä eManualOnline

16. helmik. 2026

Hi Shorty's - Thank you for the fantastic review! We’re really glad you found the downloads instant and hassle-free. Fair pricing and a huge inventory are exactly what we aim to offer. Appreciate the support!

Best,
Jon @ Customer Relations

Purchased: Massey Ferguson 2620 2640 2680 2720 2625 2645 2485 2725 3505 3525 3545 Tractor Full Service & Repair Manual

Vastaus yritykseltä eManualOnline

9. helmik. 2026

Hi Regor - Thank you for your feedback.

We’re sorry to hear you were unhappy with the process. The product page clearly states that the manual is supplied as OEM software, which requires VirtualBox to run, much like many dealer-level tools. This is noted before purchase, and we also offer a video preview so customers can see the software in action.

Our remote support option is completely optional and is offered only to help guide customers through setup if they prefer hands-on assistance. It is a secure, industry-standard support method used by major tech companies and is never used without explicit permission.

If you’d like to continue using the manual without remote assistance, we’re more than happy to provide written step-by-step instructions or explore alternative access options. Just reply to our previous messages or reach out again and we’ll do our best to make it right.

Best,
Jon @ Customer Relations

Vastaus yritykseltä eManualOnline

Päivitetty 26. tammik. 2026

Hi Bruce - Thank you for the great review! We’re really glad our support team could step in quickly and get everything sorted for you. Always here to help when needed.

Best,
Jon @ Customer Relations

Purchased: 2002 GMC Sierra 3500 Service & Repair Manual Software

Vastaus yritykseltä eManualOnline

26. tammik. 2026

Hi Anthony - Thank you! We’re happy to hear you were pleased with the after-sales support and that the manuals delivered everything you needed.

Best,
Jon @ Customer Relations

Vastaus yritykseltä eManualOnline

26. tammik. 2026

Hi JohnG - Thanks for the great feedback! We’re really glad everything worked out smoothly and that the follow-up made a difference. We’ll be here whenever you need us again.

Best,
Jon @ Customer Relations

Purchased: 2018 Toyota Prius Service & Repair Manual

Vastaus yritykseltä eManualOnline

22. tammik. 2026

Hi Joe - Thank you for the detailed and thoughtful review! We’re really glad we could get you up and running quickly and that the manual had everything you needed. Great to hear you’re happy. We’ll be here when you’re ready for the next one!

Best,
Jon @ Customer Relations

Purchased: HONDA VTX1800C Service Repair Manual 02-04

Vastaus yritykseltä eManualOnline

22. tammik. 2026

Hi Customer - Thank you for the kind words! We’re glad we could sort things out quickly and get you the right manual. Really appreciate the recommendation. We're always happy to help.

Best,
Jon @ Customer Relations

Purchased: 1992-1999 Mercedes-Benz W140 Star Classic Car Service & Repair Manual

Vastaus yritykseltä eManualOnline

22. tammik. 2026

Hi Richard,

Thanks for your feedback. We’re sorry for the frustration caused. After a full review, we identified that the original XF manual bundle didn’t clearly surface the later 5.0L V8 Supercharged (AJ133) engine coverage you were looking for, and we acknowledge that this should have been handled better.

We’ve since located and verified the correct engine-specific documentation for 2013–2015 XF models and have reached out directly to make this available. Your feedback has also helped us improve how this product is labelled going forward.

We’d welcome the chance to put this right for you.

Best,
Jon @ Customer Relations