Customer care is different than Customer Service
It was amazing on the day before Memorial Day weekend to experience GREAT customer care, not just customer service. Management at Brakes Plus and potential customers need to know that Vince Catrin at the store at 5800 S Kipling Pkwy, Littleton, CO 80127 is a real find. I brought in a semi-restored 1990 Honda CRX that he and his staff determined had a single missing bolt on the right front disk brake caliper. They inspected the area for damage, replace the bolt and called me to come and get the car in less than 4 hours.
Vince listened carefully to my initial description of the sounds and performance and noted the concerns. He explained their daily crush before the Memorial Day rush. He then set a path forward that established doing the right things the right way. All done with a sincere tone of caring about me.
I arrived with an expectation of a considerable bill involving minimum charges at least, diagnostic charges and parts costs. Vince turned the invoice toward me to read - it said ZERO.
Now that’s CUSTOMER CARE! It is different than customer service.
Sincerely,
Judson Morhart