Brakes Plus - Centennial - Walnut Hills Arvostelua 

I was so relieved that Jeff Lopeka helped me when I was without brakes- It turned out that my brake line was failing. I was nervous going somewhere that I wasn't familiar with but he was So knowledgeable and I did not feel ripped off. I checked later with friends who were knowledgeable about breaks and they confirmed that I got a good guy who I can trust in the future

Worst mechanic shop/ Rip Off/ Scam ever! I will post 1 pic to show a pressure test done and they actually diagnosed it and that brakes aren't done! Rest for court though

First time I came in here was for brakes and possible rotors. They told me I needed only front brakes pads and rotors. I went in just for this and so I knew what else was wrong before even having them do the brakes and rotors. No reason to waist money if the vehicle has anything big like a cracked head!

You don't fix things if there is something major wrong I could have returned the vehicle at this point and gotten my money back of $1,750. Thats why I came in was to get inspected!!!

So I drove it back and let it sit til I came back to fix the issues. Each time I would say make sure to fix the over heating issue because I don't want to spend money on anything else unless its for sure done. Each time they would guarantee the issue was fixed and would then do other work.

2 things had to be fixed including (Axle & ABS) because they broke them! ABS was a clean cut and they still sent me and I had to bring it back but also go figure the over heating was still there.

Last 2 times I was completely stranded next to them because my vehicle immediately over heated. When they replaced the water pump, I knew not to leave and stayed until the check engine came on. 3 minutes like usual and I went right in and said check engine light is back on and you said you fixed it!

He came out and said oh no I guarantee your car is fixed and won't over heat again but that codes popped up about the computer... WHY did you not say anything and was going to let me drive off not knowing? Can't recall his excuse but he did then let me take a pic of it after!

Of course car over heats immediately. I go in and speak to Jeff the manager and he is like we fixed everything. Then why is my vehicle still over heating? Jeff says oh he told you when you were leaving that you have a cracked head when he did

Why would I have all that work done if there was a cracked head! You guaranteed you fixed the issue more then once and kept telling that so you could do a whole bunch of work that is worthless with a cracked head!!!?

So they misdiagnosed, they claim to tell me after (I would not have tipped had I been told that). Either way you charged a lot of money for NO reason! Had you diagnosed it correctly I would have returned it and not put a dime into it!

Went to another mechanic shop across from them. They were like yeah we did the test and its a cracked head. They also noted 7 on brakes in front and 0 on back meaning they weren't even done!

This is when I am now mad and know not only did they lie and maybe made the vehicle worst, they straight up didn't do some of the work paid for!

I also had another mechanic have to come out since I could not make it to that mechanic shop again since my attorney wanted more details.

Wait til you read the 2nd mechanics! They also let something up so it was dumping out antifreeze like crazy and I have videos of that and interactions with brake plus.

The mechanic did not show so I was stranded for 2 days because I didn't want to not have enough money for the vehicle or it get towed since its a nice area. They told me they replaced the 2 screws that were stripped from before purchase and those also were still stripped. Why say oh I have a few extra so I will just do it if you aren't going to?

I reported the issue to their customer service and Jeff did call but even with him saying yes we should have diagnosed it correctly and given you all the info they had, he just plays games.

If you ever have these issues, keep everything, record, take pics and videos. Also know the 3 times rule and that doesn't just include 3 times the amount for the bad work but for any losses and more.

1st report and file a complaint with AID (Colorado Auto Industry Division)
2nd BBB
3rd Colorado Attorney General

Then once thats done, take them to court and include attorney fees!

Only mechanic shop I have ever been ripped off from! Go anywhere else so you don't get scammed!

I have taken both of my Sentras to Brakes Plus for multiple oil changes, new shocks and new brakes. Jeff has always taken such good care of me and my cars that I am location loyal to the Brakes Plus where he work. My interactions with him have made me feel like I am more than just a customer to him. Jeff on multiple occasions has asked me if I had any coupons, which I haven't at the time, and he has managed to find one for me on those occasions so that I was able to save money on the service performed on my car. Jeff's exemplary service makes him an outstanding representative for Brakes Plus and he definitely deserve any accolades he receives. I will continue to be location loyal because of him. Keep up the excellent work Jeff. It is a pleasure doing business with you.

Great service and staff to work with.