Easy to create and when I made an error with delivery details I emailed customer services who were very quick to respond and sort my problem out without any fuss. Will deffo order again. ☺️
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Rien avoir avec votre publication c'est du mensonge j' ai commandé un appareil complet et vous m'envoyez deux petits appareils qui n' rien a voir avec ma commande avec un appareil complet avec le pal... Näytä lisää
Yritys on vastannut
Really can recommend Boomf. Thought I had a problem but they explained my misunderstanding quickly. Thank you Will.
Ordered a birthday card for my Nana. Was delivered on time and had the desired effect, she sent me a message to say I was a ‘little devil’ and she jumped when opening. Made me grandad laugh though so... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Yhteystiedot
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, Yhdistynyt kuningaskunta
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4,5
Erinomainen
28 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wanted to change my order and Will was…
Wanted to change my order and Will was very helpful with his solution, ordering again. Great customer service 👍
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Christine,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
I did not receive my parcel emailed…
I did not receive my parcel emailed them & the response was so quick. They answered almost straight away offered me a refund which l received or credit. I was amazed at how quick they dealt with me it was not anyone’s fault it had been sent but not received. The customer service was brilliant certainly recommend them & will be using them again. Thank you Boomf.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Linda,
Thank you so much for taking the time to share this lovely review with us! We are so happy that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
I was delighted with the service from…
I was delighted with the service from Boomf, especially Yurica @ Boomf who when I contacted them swiftly corrected the address for my Dad's Fathers' Day card. Thank you so much!
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Darren,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I ordered with the incorrect delivery…
I ordered with the incorrect delivery address so I went on the chat. I waited a short while for a response but Will sorted it all out for me with great ease. Great customer service thank you.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Alison,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Helpful customer service
Had to contact Boomf to change the delivery address. They replied promptly and were very helpful! Thanks Will!
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Jo,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Never used this company before
Never used this company before. Easy to order and reasonably priced. Arrived very quickly and nicely packaged. I was a little confused as to what had arrived so emailed Boomf and got a reply almost immediately explaining what was in the parcel and how it worked. Light bulb moment! Brilliant. Thank you. Would recommend and will use agian
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I'm Never Disappointed.
Firstly, I have used Boomf before and have never been disappointed with their product. My grandchildren absolutely love the poppy up cards! I use Boomf every time now, although a little more choice would be lovely. I made a mistake in the delivery date of my last order and received amazing support from the Live Chat. I waited a few minutes for a reply but it was sorted very quickly and to my complete satisfaction. Well done Boomf Team and thank you for saving a very embarrassed gran from a very red face!
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Angie,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Very convenient gift shop
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Richard,
Thank you so much for taking the time to share this lovely review with us! We are so happy that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Excellent service
Excellent service, great communication with staff
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Jill,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Excellent customer service from boomf
Excellent customer service from boomf. I made the mistake of putting the wrong address on my order late at night so messaged them. They came back the next morning saying they had rectified my mistake. Highly recommend boomf !!
25. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Ross,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Excellent customer service
Excellent customer service - I love that you can chat with someone real. Gifts and cards are superb.
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Debra,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Excellent!
Recently, I ordered a card for my boyfriend's birthday. It was super easy, cute, and the delivery was even quicker than expected.
Everything was great, except that the card didn't really pop out right away. Out of curiosity, I reached out to them, and they replied in less than 10 minutes.
I want to give a special thanks to Will, who did everything to help- even offering a replacement, a refund, AND even discounts for future orders, which honestly shocked me. I had never experienced such generous customer service.
I wouldn't advise reaching out to them without a reason though- that wasn't my intention at all- but they still went above and beyond to make sure I was happy.
Will definitely be ordering again!
10. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Kristiāna,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Ordered from Boomf for the first time
Ordered from Boomf for the first time, had a slight issue with the item when it arrived but their customer service was excellent! They couldn’t do enough to help - will definitely be ordering again!
4. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Kathryn,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I have never used this company before
I have never used this company before, but the website is great and easy to use. I made a mistake with my order address so I contacted the customer service which dealt with my query straight away. Five star will use again. Thanks.
5. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Caroline,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Waste of money …a true damp squib!!!!
Bought a confetti card for son’s 13th birthday and spent quite a bit on it! He opened it today in front of family and friends and it didn’t do anything at all literally had to pull the card out and throw the confetti on him…absolute WASTE OF MONEY!!! Really disappointed would have rather bought a personalised card and written in instead a failed suprise card and then you are left with a piece of cardboard that doesn’t look like a card…don’t bother!
27. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Karen,
Thank you so much for reaching us out and for bringing this to our attention.
Could you please send us an email at hello@boomf.com with your order so we can take a look into this matter.
Rest assured that we will look into this for you.
Thank you,
Team Boomf
Returned Card
I had not given the flat number so Royal Mail returned the card back to Boomf and they very kindly resent it, I did pay for the second postage but they kept me up to date with everything and I was most appreciative of their help.
16. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Jacqueline,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Great customer service.
Really easy to use, upload photos etc.
I contacted customer service to change the delivery address, very quick reply and all sorted.
Great job.
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Collin,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
amazing support!!
14. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Daniel,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Boomf, bombed
Super disappointing & definitely not worth 14 quid with the shipping. 10/10 to the Boomf marketing team to build the brand awareness. 1/10 to the design team who printed (albeit in small type), Boomf branding on the envelope. The result - daughter sussed it was an 'exploding' card before opening it, thus the fun was lost. Like, come on guys!... If s*x toy retailers can manage to do 'plain' packaging, surely you can too?! Whoever said 'size doesn't matter' hasn't had a Boomf card. :(
8. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi J,
We are so sorry to hear that.
We really do appreciate your feedback and would like to reassure you that I have passed this over to my manager as we are constantly working to improve our products and services based on the feedback we receive.
Thank you,
Team Boomf
I would totally recommend Boomf.
I would totally recommend Boomf.
It was my girlfriends birthday yesterday and BOOMF ! It was a shocker, lol. Everyone loved it. I think you might be getting a few customers as they asked me where i purchased it from, and I sent them a link to your website.
Thank you once again. 🙏🙂
12. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Sakhawat,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
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