Easy to create and when I made an error with delivery details I emailed customer services who were very quick to respond and sort my problem out without any fuss. Will deffo order again. ☺️
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Rien avoir avec votre publication c'est du mensonge j' ai commandé un appareil complet et vous m'envoyez deux petits appareils qui n' rien a voir avec ma commande avec un appareil complet avec le pal... Näytä lisää
Yritys on vastannut
Really can recommend Boomf. Thought I had a problem but they explained my misunderstanding quickly. Thank you Will.
Ordered a birthday card for my Nana. Was delivered on time and had the desired effect, she sent me a message to say I was a ‘little devil’ and she jumped when opening. Made me grandad laugh though so... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Yhteystiedot
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, Yhdistynyt kuningaskunta
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4,5
Erinomainen
28 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Arrived damaged, but fab customer service
I ordered a card with the pop out flying butterfly, unfortunately the elastic band had snapped when it arrived. Will at Boomf arranged for a next day delivery replacement at no cost. Outstanding customer service. This is how to keep customers happy
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Joanne,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Will was brilliant
Will was brilliant, I couldn't change the delivery address, possibly my phone. Emailed and Will changed it immediately, no hassle no messing and emailed straight back, I would definitely recommend on the service alone
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Excellent Customer Service!
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure everything was sorted quickly and properly.
It’s rare to see this level of care and efficiency, and it really turned the experience into a positive one. I’m very grateful for the great service and wouldn’t hesitate to recommend Boomf.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Mathew,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
1st class
I contacted them with a query regarding my order and I got an immediate reply..I have never had such an immediate reply from anywhere .totally recommend this company, first class.
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Kay,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Excellent customer service with Boomf
Excellent customer service with Boomf, Will has been amazing helping me with an error on my order. Excellent service , highly recommend Boomf to anyone 5*
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Helene,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Great customer service.
Great customer service.. following my stupidness when ordering.
Products are fab and worth the money
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Lisa,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I placed an order and realised that I'd…
I placed an order and realised that I'd forgotten to change the address for it. Fearing all was lost for a very special birthday! I tried out live chat and quickly received a response from Will who assured me by saying he would ensure it got sorted and sent to the right address.
His professionalism, reassurance and friendly manner make him a wonderful Customer Service Representative.
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Heather,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Customer service
Great customer service very very understand on
When i completely messed up on my order and when I need it for and got full refund and a discount too
25. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Erin,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Absolutely brilliant
Absolutely brilliant. Always so helpful as well
24. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Speedy delivery and great customer…
Speedy delivery and great customer service!
8. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Hammond,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Excellent customer service
Excellent customer service! So fast and helpful! Will 100% be using again.
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Mark,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I made a mistake with the delivery…
I made a mistake with the delivery address on my order and went into full panic mode. The customer service agent Will, got everything changed before anything was sent out. Couldn’t have been more grateful. Excellent customer service!! Will 100% use again ☺️
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Donna,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Great customer service
Great customer service. Made a mistake with the address, but within 30 minutes managed to get it all changed and sorted. Thanks Will!
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Pauline,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Email answered in 10 minutes
I made a silly mistake and when i emailed to request it be rectified i was answered within 10 minutes and the problem sorted
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Ellie,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Brilliant way to surprise loved ones on…
Brilliant way to surprise loved ones on their birthday and great customer service!
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Jojo,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Amazing customer service and very…
Amazing customer service and very helpful
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Sally,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
I had made a mistake on the address
I had made a mistake on the address, and Will was super helpful. He responded promptly and managed to change the address before it was dispatched! Thanks a lot to Will for his amazing customer service 😊
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Ambareen,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Quick enough to take my money but didnt…
Quick enough to take my money but didnt post out the item. Apparently due to a technical fault! I had to chase them to ask where the order was. I was made to feel like I should have been grateful that they were going to send it out with no charge!! Then offered a £5 refund which wasn't half of the price that I paid. I wont be using this company again.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Rachel,
We're truly sorry to hear about your recent experience and completely understand your frustration. Please accept our sincerest apologies for the delay in processing your order and the inconvenience this has caused.
There was an unexpected technical issue on our end, and while this is not an excuse, it did unfortunately result in your order not being dispatched as it should have been. We regret that you had to reach out to us first—this is not the level of service we aim to provide.
We also apologize if our communication made you feel unappreciated or undervalued as a customer. That was never our intention. Your feedback is important to us, and we’re taking this matter seriously to ensure it doesn’t happen again.
We understand that the £5 refund did not reflect the full value of your order, and we’re sorry this added to your disappointment. We genuinely appreciate your support and are sorry to have let you down this time.
If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Sincerely,
Team Boomf
Excellent help regarding a mistake I made
Amazing customer services I had written the wrong address and contacted them to help me with this and they sorted it quickly and with so much ease. Will definitely be using again
Customer services advisor Will was extremely helpful thank you bery much
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Mrs Reynolds,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Brilliant!
Really great selection to choose from, also, I accidentally entered the delivery address incorrectly, and they couldn’t have helped more.
I sent an email and they replied within 30 mins saying they would change the address for me.
Great service!
29. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Lcass,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
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