Easy to create and when I made an error with delivery details I emailed customer services who were very quick to respond and sort my problem out without any fuss. Will deffo order again. ☺️
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Rien avoir avec votre publication c'est du mensonge j' ai commandé un appareil complet et vous m'envoyez deux petits appareils qui n' rien a voir avec ma commande avec un appareil complet avec le pal... Näytä lisää
Yritys on vastannut
Really can recommend Boomf. Thought I had a problem but they explained my misunderstanding quickly. Thank you Will.
Ordered a birthday card for my Nana. Was delivered on time and had the desired effect, she sent me a message to say I was a ‘little devil’ and she jumped when opening. Made me grandad laugh though so... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Yhteystiedot
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, Yhdistynyt kuningaskunta
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4,5
Erinomainen
28 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Needed help to amend an order for an…
Needed help to amend an order for an upcoming bestie's friends birthday, I turned to the live chat and Will had helped me swiftly resolve my issue, thank you so much Boomf!
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Will,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Amazing customer service support
I have had a problem with my delivery address and it got sorted out very quickly and efficiently when I emailed the company about it. Therefore the customer service team is a 10/10.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Giuliana,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Sent an enquiry regarding delivery…
Sent an enquiry regarding delivery times and they replied instantly and was very helpful.. thanks Will!
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Jessica,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Cannot fault them
Cannot fault them. I made an error ordering & they refunded immediately
23. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Viv,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Great customer service
Great customer service, I haven’t received the product yet
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
hello Minhaz,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Quick response to queries
I ordered 2 cards and both the outer boxes looked the same. I asked for some help regarding which was which and got a pretty much immediate helpful response. Children loved the cards.
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Ali,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Help with a parcel sent to the wrong address …
I had a parcel sent to the wrong address contacted the company who was very nice and apologetic and sent me a new one out within no time and no hassle at all
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi Robert,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
The person who helped me (Will @ Boomf)
The person who helped me (Will @ Boomf) was incredibly helpful and I had an overall perfect experience, from quick replies to easy shipment changes. This person helped so fast and considerately.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Saved in the nick of time
In July I made an order for my partner, all was well until I received the confirmation details where it stated it was going to be delivered to an incorrect address.
It was only a few days until the occasion so panic was truly on.
I emailed Boomf Customer Service explaining the situation, I got a response within two hours not only acknowledging my issue but confirming they have amended the order and it was to come to the Mrs address.
Couldn’t be happier with the service and I would recommend!
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hi KC,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Boomf were good and helpful
Boomf were good and helpful. It was Royal Mail that let the side down with delayed delivery. Boomf we chat function was easy and I felt well supported to solve the issue
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Jennifer,
Thank you so much for your feedback. We are so sorry to hear that that the order was delayed.
Rest assured that I will feedback our petinent team and Royal Mail as this will help us improve the products and services we are offering.
Again, our most and sincere apologies for the delay and inconvenience caused.
Don't hesitate to reach us out if you need help.
Thank you,
Team Boomf
Great customer service
Great customer service! Would definitely use Boomf again!
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Kerrie,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Sent my order to wrong address - Boomf sorted it!
I placed an order and hadn't checked the delivery address, and found out I sent it to myself by mistake!
Will from the online chat support team sorted me right out and I was able to re-direct the card to the correct place
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Rachael,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Quick customer service
Very quick at responding to emails. Did everything they could to help.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Claire,
Thank you so much for taking the time to share this lovely review with us!
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Don’t bother with the pop-up box
Don’t bother with the pop-up box, make sure you order way before the day. Paid for faster delivery but still took a week to come, I ordered the pop up 3D card, when opened it didn’t pop up and the corners of the box looked damaged
27. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Maisy,
Thanks for bringing this to our attention. Our apologies for the getting back late.
We are so sorry to hear that the order didnt work as intended - knowing that this order was made for a very special occasion.
Could you please send us an email at hello@boomf.com with your order number.
Rest assured that we will look into this for you.
Thank you,
Team Boomf
Helemaal top
Helemaal top! Ook top service helpen je snel en goed als er wat is!!
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Beste Ahlam,
Hartelijk dank dat u de tijd heeft genomen om een recensie achter te laten.
We zijn zo blij dat we u met uw probleem hebben kunnen helpen. Uw positieve feedback heeft onze dag goed gemaakt.
Ik kijk uit naar uw volgende bestelling.
Bedankt,
Team Boomf
I give 5/5 for the customer support
I give 5/5 for the customer support. My order never arrived at its destination which was disappointing because it was for a 50th birthday. I contacted Boomf and Will responded quickly and arranged to have it resent. He is very efficient, quick to respond and is very friendly. Full marks from me. Have never dealt with such a good customer service.
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Debra,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
This was my first order from Boomf
This was my first order from Boomf. I was a little over zealous in that I was ordering for a birthday in the middle of October and after pressing "submit," I realized that it's still September. Then seconds later, I got an email that said, "you're custom order is complete and ready to ship." I realized it would now get there too early and in a panic (small panic), I emailed their customer support to stop the order from going out. Within minutes I received a lovely, humorous note that my order had been put on a hold and that they would send it out in time for the birthday. I haven't even seen the real product, nor has it been delivered, but Boomf has me forever. And, I've already told a half dozen people the story. Five stars ***** Yay Boomf!
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello David,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Very reasonable
Very reasonable in cost and simple to organise. An amazing experience for the recipient of the card!!
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Ellie,
Thank you so much for taking the time to share this lovely review with us!
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Pleased customer
The whole process from ordering, dispatch and delivery, through to a query that I raised with customer service was all handled professionally
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Hello Mark,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Amazing!
Easy to order and what made it even better was the customer service I received. They were so incredibly helpful and friendly.
I am a forever customer.
Thank you Boomf!
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Boomf
Dear Emma,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
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