Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Näytä lisää
I had never used an online food delivery service before, so I was initially apprehensive. After seeing Bonvila recommended in a recent recipe book purchase, I decided to give them a try. The custo... Näytä lisää
Ilk siparisimiz cok güzel olmasına karşın, ikinci siparişimiz hayal kırıklığı oldu. Semizotu o kadar bozulmuştu ki yiyebilmek imkansızdı. Patatesli gözleme bayatlamıştı, yaprak sarmanın kapağı parampa... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
An online grocery store where you can find all your favourite authentic products!
Yhteystiedot
London, Yhdistynyt kuningaskunta
- +447853910492
- Help@bonvila.com
- bonvila.com
4,5
Erinomainen
535 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service !
27. marraskuuta 2023
Very pleased with our purchase
Very pleased with our purchase. We ran into a slight problem with our delivery but the staff was extremely helpful to get it sorted. Good quality products. Will definitely buy again.
28. elokuuta 2023
Good quality of products
Good quality of products, good delivery service and excellent customer service
29. marraskuuta 2023
Trustworthy seller
Trustworthy seller, great products, meticulous packaging and the most important of all responsive vendor.
8. marraskuuta 2023
On time fresh products as usual
12. marraskuuta 2023
Many good brand/popular products on the…
Many good brand/popular products on the website are sold out, so I had to choose other brands/products instead, which I’m not very happy with.
11. lokakuuta 2023
Vastaus yritykseltä Bonvila
Hello thank you for your feedback, we have moved to new premises since this comment. Although we can not guarantee all the products will always be available we can tell you that it is a lot better. We will keep pushing for better services.
What I bought was on their website but…
What I bought was on their website but after a day they emailed and cancelled my order.
11. lokakuuta 2023
Vastaus yritykseltä Bonvila
Hello, Pereja Cologne Lemon is a very popular Item and I also wish it was not out of stock but I can not find it anywhere in the UK at the moment which is the reason why I refunded your order. Have a nice day
DHL ruined my order by delivering it…
DHL ruined my order by delivering it late. Bonvila promised for a redelivery. Nothing happened for weeks? No replies to my update requests. Absolute shambles. Will prefer ordering from Robinfoods next time. Don’t make promises if you can’t keep up with them.
25. syyskuuta 2023
Vastaus yritykseltä Bonvila
As explained We take full responsibility for this situation and are actively working to improve our processes to prevent similar issues in the future. I understand your frustration and we value your feedback.
The box arrived the day later then what…
The box arrived the day later than what originally promised informed.
There was a fresh hand made food inside (gozleme) and unfortunately that caused stomach upset.
Not sure this was due to late delivery issue or food freshness but did not have a happy ending.
11. lokakuuta 2023
Vastaus yritykseltä Bonvila
I deeply regret that the delivery was delayed.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement. We're taking immediate steps to address this issue, both in terms of delivery timeliness and food quality.
Homemade Gozleme is one of our best selling items and usually get great feedback. I hope you will be able to experience it properly next time.
Not a satisfactory experience
Sent by dhl instead of door to door in person delivery (to the centre of London). Because of that the vegetables were not arrived freshly. Yufka- fresh pastries were also not fresh enough. Not a satisfactory experience.
3. lokakuuta 2023
Vastaus yritykseltä Bonvila
Hello, thank you for your feedback. We have been having issues with our own drivers for the past couple of months and have used DPD and DHL for out of London deliveries for the past 5 years.
If you are dissatisfied with the quality of the products I am sure our customer service can help. Our aim is to send the freshest products all over the UK and thanks to you and your feedbacks we will get there.
I hope you have a nice day
Bonvila team
I bought couple things for handmade…
I bought couple things for handmade they were NOT fresh at all’ Sarma was very savoury couldn’t even eat . Gozleme cheese one terrible potato average very disappointed
1. lokakuuta 2023
Vastaus yritykseltä Bonvila
We're truly sorry for the disappointing experience with the handmade items. Your feedback is important to us, and we'll take immediate steps to address the freshness and taste issues. Please reach out to our customer service team, and we'll make it right. Thank you for bringing this to our attention.
Vastaus yritykseltä Bonvila
Thank you for your feedback! We're glad to hear that you found our product tasty. If there's anything specific you'd like to share about how we can improve, please feel free to let us know. We're always striving to enhance our offerings. We appreciate your support!
Excellent customer service
I sent some items as a gift and I can’t thank Kamil enough. He was kind, efficient and incredibly sympathetic. I’ll definitely be ordering from you again. Thank you so much.
22. elokuuta 2023
Fresh Yufka
I use Bonvila quite often as they make and sell fresh Yufka and gets delivered to your door which is great
21. elokuuta 2023
Used to be great but now very poor
Very poor stock control - several products not delivered as out of stock - despite what the website said. Tin of white cheese was badly damaged in transit and a 150g pack of a different feta was sent instead of the 400g pack which I ordered and paid for. Still awaiting a response from customer service. Very sadly this company have lost the plot. Will shop elsewhere in future.
23. elokuuta 2023
Good quality and fresh products
Good quality and fresh products. Some authentic products are pricey (such as sarma) but have a good taste.
23. elokuuta 2023
Perfect service
13. elokuuta 2023
I ordered a kettle
I ordered a kettle, it was not available. The money was immediately returned.
24. heinäkuuta 2023
The products got very expensive since…
The products got very expensive since last year. For example, I noticed around 70% increase in white cheese. More over, Seems like there are less pastry options available. We ordered Gozleme last time and the quality was mediocre.
19. heinäkuuta 2023
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