Bluebella Arvostelua 6 021

never got my order. zero help when i requested it

Order ontvangen, prachtige artikelen maar een deel niet goed. Teruggestuurd en nu wacht ik al meer dan een maand op mijn geld.
In eerste instantie kreeg ik wel replies van de customer care. Het duurder kennelijk een paar weken om de zending te laten binnenkomen en registreren en daarna moest ik ze tot 14 werkdagen geven om het bedrag terug te boeken. Maar nu zijn we inmiddels al meer dan 21 werkdagen verder en heb ik nog geen geld retour én krijg ik ook geen reactie meer op mijn mails.

Echt heel vervelend want het gaat om meer dan 110 euro retour.

I am not the kind of person who takes to the internet to vent frustration about a company, but after my first—and certainly last—experience doing business with Bluebella, I felt compelled to share what happened.

I wanted to buy my partner something special for Valentine’s Day and, to avoid the risk of a last-minute hiccup during peak shopping season, I opted for an e-gift card. The idea was simple: no shipping delays, no risk of a package getting lost in transit, and she could choose whatever she liked instead of me guessing in the dark. Delivering a digital code is quite literally the easiest order a retailer can fulfill.

From the very beginning, the process was confusing. The purchase receipt that was automatically emailed to me did not make it clear whether the order number was the e-gift card code or not. When my partner tried to make a purchase a couple of days later, we quickly realized that it was not. Yet, we also never received anything else, not knowing whether we should have expected to or not.

About a week after the purchase, I reached out to the company for clarification. Instead of an explanation, I received an email stating that the order had been cancelled and that a refund was on the way. No context, no prior communication—just a cancellation. At no point did anyone explain what had gone wrong or attempt to resolve the issue.

I was aghast and immediately sent an email expressing my frustration. A customer representative named Barbara eventually responded. Looking at the reviews here, I suspect I may have been lucky simply to get hold of a human being at all. Sounding contrite, she offered me a 10 percent discount code—which is frankly pitiful given the scale of their screw-up. I did not even bother arguing about it, since I had no intention of ever doing business with this company again anyway.

Now, two weeks after the cancellation and nearly a month after the original order, I am still waiting for my refund. I have sent yet another email and will see if—and when—it ever arrives.

The whole affair is genuinely incomprehensible to me. I cannot wrap my head around how a company can fail to deliver an e-gift card—a digital code that, by its very nature, cannot run out of stock or fail in transit. Through no fault of my own, I found myself in the absurd position of having failed to give my partner her Valentine’s gift. Had I not raised a fuss over email, it appears they would simply have cancelled the order with no clear explanation, no meaningful communication, and no real customer support beyond a generic apology and a supposedly automatic refund that, two weeks later, is still nowhere to be found.

This is not an office stationery company. You are not selling staplers. You are selling lingerie at premium prices, and if there is one day of the year when your business should function properly, it is Valentine’s Day.

If you are considering buying from Bluebella, I would strongly advise thinking twice.

There are plenty of companies that, unlike Bluebella, understand the industry they are in and actually earn the margins they charge. You are far better off taking your business to them.

If my experience is anything to go by, this is exactly how companies go out of business. While I would not wish that fate on anyone, my experience with Bluebella suggests they are doing a remarkably good job of accelerating that outcome.

I am always pleased with my purchases on Bluebella. Very beautiful and well made lingerie.

Great designs, good quality, and good service

Still waiting for my refund after my parcel was received by the warehouse on the 11th of Feb. Many automated emails, no way to reach someone to directly resolve the issue. Refund is sizable and it starting to build charges on my credit card while waiting for my card to be credited.
Very angry and frustrated.

Having the worst experience with their customer service.
I have returned few items at the beginning of February, received an automated email confirming my return was shipped back correctly but haven`t been refunded yet.
I contacted the customer service via chat and email multiple times but no one ever answered to me.
I managed to get hold of someone via instagram and they reassured the case would be looked into but nothing.
I am not bound to start a small case claim to get my money back.
This experience is frabkly shocking.

Quality for the price could be way better.

Very sexy!! She loves it and I love it when she wears it.

My return was received by Bluebella warehouse over one month ago and I still have not received my refund which is extremely disappointing. Please can this be resolved asap.

My refund was issued the same day I posted this review 👍

For US customers, please note the return is going back to the UK, it took close to a month for the return to arrive, the policy said 4-14 working days for refund after receipt of return. It has been two months since i initiated the return and still no sign of refund or customer service responding (with the exception of automated message: we will get to it)

Updated: finally got a response and confirmed the refund is in progress.

Just beautiful!

gorgeous and stunning!!!

I really enjoyed my products. Looks and feels amazing. Thank you Bluebella!

I bought a teddy for my wife as a Valentines present and she was pleased with the design and the quality. Win Win!

Great product! I love the body jewelry bra - it fits well and looks sexy. Thank you. I’m 34D and I got sz L.

Fits perfect. Looks beautiful.

Received the wrong lingerie set two weeks after I not only ordered, but paid for the two day shipping. I returned it with a simple request to have them send what I had ordered and have had no updates since. I’m actually impressed by the lack of customer service to be honest. No only in the wrong item sent, but a simple request for what I ordered goes ignored while my $50 payment for expedited shipping gets pocketed.
Beautiful product but I suggest purchasing through a drop-ship group like Nordstrom.

I was missing an item from my order and the AI on the live chat was unhelpful, but once I got a Bluebella Customer service person, things were sorted very quickly and the solution was great

Sono molto delusa dal servizio post vendita per quanto riguarda la restituzione di due capi che non andavano bene. Sono passati 3 mesi dalla spedizione del mio reso e nessuno mi ha contattata o provveduto al rimborso. Penso di aver mandato 20 mail!! Non ho mai ricevuto risposta se non che il pacco del reso fosse arrivato presso i loro magazzini. Ma sarebbero da denuncia perché nessuno mi ha rimborsata!! La loro risposta automatica via mail dice che il team risponderà entro 72 ore ma non mi hanno mai risposto, a questo punto viene da pensare sia finto! Pessimi! Ad acquistare da loro ci si rimette!

Achat effectué en décembre d'un ensemble séduisant qui malheureusement ne convenait pas , renvoyé rapidement .. mais toujours pas remboursée.. malgré des mails envoyés de façon répétitive ..je n'ai toujours rien reçu..
Bien déçue de cette expérience et bien certaine de ne pas la renouveler!!!!!!!!!!
Site peu fiable pour ma part ..