Ordered items at first not being aware they were shipped from the UK, despite.eu web. I returned two of the three things and despite frequent emails waited more than 3 months for any refund. At this p... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Gorgeous items, superior quality. Ordered several items and they were all delivered on time. Pearls were very delicate and had a little trouble getting them to lie correctly. Robe and lingerie set... Näytä lisää
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The website is so easy to use. I received an email alerting me to the most recent sale that allowed me to start shopping 1 hour early which is awesome because items sell out so fast. I can't wait for... Näytä lisää
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The item was comfortable on my skin and the sizing was perfect. I was also impressed that I could return my purchase had it gone the other way. That is always a plus and reassuring. Thank you for you... Näytä lisää
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Yrityksen tiedot
- Alusvaateliike
- Eroottisten vaatteiden myymälä
- Asusteet
- Uimapuvut ja -asut
- Alusvaatekauppa
- Naistenvaateliike
Yrityksen kirjoittama
Bluebella was born from a simple idea to create luxurious and sensual lingerie for self-assured women. Founded on the belief that strength and sensuality belong in the everyday, with the understanding that beautiful lingerie sets a powerful tone for whatever comes next. Bluebella is a multi-award-winning brand that has paved the way for accessible luxury in the lingerie industry.
Bluebella
Yrityksen kirjoittama
How Bluebella Gives Back
Customers can choose to donate 1% of their purchase
Bluebella is dedicated to supporting and helping others and have partnered with multiple charities across its global sites. Customers can choose to donate 1% of their purchase, at no extra cost to them. The charities include the Gender Equality Foundation, Equality Now, LGBTQ non-profit Outright International, the climate justice charity Rainforest Trust, and body positivity resource SeekHer Foundation.
Yhteystiedot
Brickfields, Unit 201, 37 Cremer Street, Hoxton, E2 8HD, London, Yhdistynyt kuningaskunta
- 0203 176 6990
- care@bluebella.com
- bluebella.com
3,4
Keskitasoinen
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 58 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Attrayant mais PEU sérieux
Achat effectué en décembre d'un ensemble séduisant qui malheureusement ne convenait pas , renvoyé rapidement .. mais toujours pas remboursée.. malgré des mails envoyés de façon répétitive ..je n'ai toujours rien reçu..
Bien déçue de cette expérience et bien certaine de ne pas la renouveler!!!!!!!!!!
Site peu fiable pour ma part ..
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Excellent professional
Excellent professional. Customer service was attentive and handles my situation with care
5. helmikuuta 2026
Pakje staat op bezorgd maar niet bezorgd
Pakje staat op bezorgd maar niet ontvangen.
5. maaliskuuta 2026
Still waiting for refund
First time shopping with Bluebella. Kept one item which I’m happy with but still waiting for a refund almost one month after my returns were received by their warehouse. Multiple emails (the first got an AI bot response) and continual ‘we are escalating this’ but still no refund.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry for the delay you experienced with your refund and understand how frustrating this must have been.
We can confirm that your refund has been fully processed. We sincerely apologise for any inconvenience caused by the delay and greatly appreciate your patience while our team worked to resolve this matter.
Warm regards,
Bluebella Customer Care
Fantastic experience!
Fantastic experience. Great selection and quality, easy shipping - exactly as expected. Will be a repeat customer.
2. helmikuuta 2026
product perfect!!!!!
11. helmikuuta 2026
Take weeks and weeks to refund
Take weeks and weeks to refund. I'm still waiting for a refund from an return received by them at the start of February. AI agent responds to emails.
6. helmikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear that your refund took longer than expected.
We understand how important it is to receive refunds promptly, and we sincerely apologise for any inconvenience this delay may have caused. Our team works hard to process all refunds as quickly as possible, but occasionally, processing times can take longer due to high volumes or banking delays.
A member of our Customer Care team will be in touch directly to ensure your refund has been fully processed and to assist with any further questions.
Warm regards,
Bluebella Customer Care
Awful experience
Absolutely the worst customer service experience I have ever had. I was missing an item from my order and it took a MONTH of not hearing anything and then a ton of back and forth before I finally got a refund. The first 2 weeks of that month, I could not get ahold on anyone at all. In the end, they offered me either $10 or 15% off for the frustration. Not NEARLY enough to get me to order anything else.
4. helmikuuta 2026
Quality item but customer care could be a lot better.
I had an issue with my item and it took 1 month and posting a bad review to resolve it so there is much to be desired in their almost nonexistent customer service. However, once a human handled the issue, I got my money back. I then ordered a bra, which arrived promptly, was well packaged and looks good. Their lingerie is original, looks upmarket and is good quality. Happy with my item.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Shipment & handling was perfect... but
Shipment & handling was perfect. The item ordered not so much. Fitment left a lot to be desired as was maybe to be expected for a one-size-fits-all type item. I just expected better quality for the pricepoint of $200+
27. tammikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're glad to hear that your shipment and handling went smoothly, but we're very sorry that the item did not meet your expectations.
We understand how disappointing it can be when sizing or quality isn’t quite what you hoped for, and we appreciate your honest comments regarding the fit and quality of this item. Your feedback will be shared with the relevant teams as we continually review our products and quality standards.
If you’d like further assistance or advice on sizing and fit for future orders, a member of our Customer Care team will be happy to help.
Warm regards,
Bluebella Customer Care
Unhelpful
1 star is overrating the service I’ve received so far. It has been almost a month that I’m waiting for a refund for 3 items, after emails I’ve sent, the response I’ve received has only been along the lines of ‘sorry, please wait longer’ from what seems to be a chatbot or automatically generated response, with no signs of the situation even coming close to an issue of a refund. I’m being charged late fees from Klarna as well, which means Bluebella have not confirmed my return with them. Really frustrating situation.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Ich habe waren zurückgeschickt und…
Ich habe waren zurückgeschickt und warte seit 2 Monaten auf mein Geld dafür. Zuerst hat mich der Kundenservice vertröstet und dann hat er gar nicht mehr reagiert. Abzocke! Ich habe alles dokumentiert und werde das jetzt dem Anwalt übergeben
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you’ve experienced and completely understand how frustrating this must be.
To help us resolve this as quickly as possible, we’ve requested a little more information from you. Once we receive it, our team will be able to investigate further and provide a resolution.
We really appreciate your patience and look forward to assisting you.
Warm Regards,
Bluebella Customer Care.
Never received my order and they…
Never received my order and they stopped answering my emails.
2. helmikuuta 2026
Missing refund; no customer service support
Have been waiting for 2 months to get a refund for a return. No luck so far. The only way to get in contact with customer service is via email, and the only response is AI generated acknowledgement. They even had the cheek to send me a survey on how the AI costumer service is doing. Badly, that’s how!! Not sure where to complain about the missing refund and lack of response..don’t buy from Bluebella!!!!
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for taking the time to share your feedback.
We’re sorry to hear about the delay you’ve experienced with receiving your refund and completely understand how frustrating this must be.
To help us resolve this as quickly as possible, we’ve requested a little more information from you. Once we receive it, our team will be able to investigate further and provide a resolution.
We really appreciate your patience and look forward to assisting you.
Warm Regards,
Bluebella Customer Care.
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear that the sizing of your item was not as expected.
We understand how disappointing it can be when a product doesn’t fit quite right. Our team works hard to ensure our sizing guides are as accurate as possible, but we appreciate that fit can sometimes vary depending on the style and design of the item.
A member of our Customer Care team will be in touch with you directly to assist with your recent purchase and help find the best solution.
Warm regards,
Bluebella Customer Care
Article never delivered
Article never delivered. Two times sent but returned to the UK. Hard to get in contact by mail and phone. Replie takes to long. Only a compensation of 10€
It took me 3 months to get it cleared
28. helmikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your review.
We’re very sorry to hear that your order was returned to sender. We completely understand how frustrating and disappointing this must have been, and we truly appreciate your patience while we worked to resolve the matter.
Once a parcel leaves our warehouse, delivery is handled by our third-party courier. However, we sincerely apologise for the inconvenience caused by this issue and the disruption to your order.
Please rest assured that we take situations like this very seriously and always aim to ensure our customers receive either their order or a full resolution.
We can confirm that a full refund has been processed for your returned order, and a gift card has also been issued as a gesture of our sincere apology.
Warm Regards,
Bluebella Customer Care.
i love Bluebella
I am a trans woman and feeling feminine & sexy is important to me and Bluebella pieces help me do that
27. helmikuuta 2026
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