Ordered items at first not being aware they were shipped from the UK, despite.eu web. I returned two of the three things and despite frequent emails waited more than 3 months for any refund. At this p... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Gorgeous items, superior quality. Ordered several items and they were all delivered on time. Pearls were very delicate and had a little trouble getting them to lie correctly. Robe and lingerie set... Näytä lisää
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The website is so easy to use. I received an email alerting me to the most recent sale that allowed me to start shopping 1 hour early which is awesome because items sell out so fast. I can't wait for... Näytä lisää
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The item was comfortable on my skin and the sizing was perfect. I was also impressed that I could return my purchase had it gone the other way. That is always a plus and reassuring. Thank you for you... Näytä lisää
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Yrityksen tiedot
- Alusvaateliike
- Eroottisten vaatteiden myymälä
- Asusteet
- Uimapuvut ja -asut
- Alusvaatekauppa
- Naistenvaateliike
Yrityksen kirjoittama
Bluebella was born from a simple idea to create luxurious and sensual lingerie for self-assured women. Founded on the belief that strength and sensuality belong in the everyday, with the understanding that beautiful lingerie sets a powerful tone for whatever comes next. Bluebella is a multi-award-winning brand that has paved the way for accessible luxury in the lingerie industry.
Bluebella
Yrityksen kirjoittama
How Bluebella Gives Back
Customers can choose to donate 1% of their purchase
Bluebella is dedicated to supporting and helping others and have partnered with multiple charities across its global sites. Customers can choose to donate 1% of their purchase, at no extra cost to them. The charities include the Gender Equality Foundation, Equality Now, LGBTQ non-profit Outright International, the climate justice charity Rainforest Trust, and body positivity resource SeekHer Foundation.
Yhteystiedot
Brickfields, Unit 201, 37 Cremer Street, Hoxton, E2 8HD, London, Yhdistynyt kuningaskunta
- 0203 176 6990
- care@bluebella.com
- bluebella.com
3,4
Keskitasoinen
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 58 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Terrible customer Service
I am waiting almost 2 months for a refund. I received an email that you received my return and have sent 3 emails to customer service and have received no response. I am a repeat customer and have never seen anything like this.
9. helmikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear that your refund has taken longer than expected and understand how frustrating this must have been.
Our team works hard to process refunds as quickly as possible, however occasional delays can occur. We sincerely apologise for any inconvenience this may have caused.
The Agent handling your case will follow up with you shortly to confirm your refund and check if you require any further assistance.
Warm regards,
Bluebella Customer Care
Horrible customer support
Their sizing chart is completely misleading. Therefore I had to send my order back, that was end of February. Since then I’m still waiting on my refund. I have been trying to contact customer service several times regarding my refund and haven’t received any response. Super frustrating and unprofessional!
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been.
We’re sorry to hear that the sizing did not meet your expectations and that you’ve experienced delays in both your refund and our response. At present, we’re experiencing a higher volume of enquiries, which has unfortunately led to longer response times than usual. Our Customer Care team works through requests using a queue system to ensure all enquiries are handled fairly and in the order they are received.
To help us resolve this for you as quickly as possible, we have requested some additional information regarding your return. Once we receive this, a member of our Customer Care team will be able to assist further and provide an update on your refund.
Warm regards,
Bluebella Customer Care
Absolute shit quality
Absolute shit quality, I have had better items from Shein. This company is a scam. I am pretty sure the prototypes on the website are from a different quality. Will never order from them again.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear that you were disappointed with the quality of your items. This is not the experience we aim to provide, and we take concerns like this very seriously.
To help us look into this further and resolve the matter for you, we have requested some additional information regarding your order. Once we receive this, a member of our Customer Care team will be able to assist further and work towards a suitable resolution.
We appreciate you taking the time to share your experience.
Warm regards,
Bluebella Customer Care
They have gret customer service but the…
They have gret customer service but the system had an issue that made it more challenging than it should have been.
12. helmikuuta 2026
Bluebella lingerie is always absolutely…
Bluebella lingerie is always absolutely beautiful and leaves everyone breathless at the quality
11. helmikuuta 2026
They didn’t send all of the items I…
They didn’t send all of the items I ordered, and have been unresponsive by email. I’ve sent 4-5 emails without a response over the course of a month.
11. helmikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear that your order arrived incomplete. We understand how disappointing this must have been.
At present, we’re experiencing a higher volume of enquiries, which has unfortunately led to longer response times than usual. Our Customer Care team works through requests using a queue system to ensure all enquiries are handled fairly and in the order they are received.
The Agent handling your case has been in touch to confirm the refund for your missing item, along with any additional resolutions provided.
Warm regards,
Bluebella Customer Care
not answering emails
17. maaliskuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're really sorry to hear that you experienced a delay in receiving a response from our team.
At the moment, we're experiencing a higher volume of enquiries as we come out of our peak period, which has unfortunately led to longer wait times than usual. Our Customer Care team works through requests using a queue system to ensure every enquiry is handled fairly and in the order it was received.
We completely understand how frustrating delays can be and we truly appreciate your patience while our team works through the backlog. Providing timely and helpful support is very important to us, and we are continually reviewing our processes to improve response times.
The Agent handling your enquiry has reached out again to check whether you require any further assistance.
Warm regards,
Bluebella Customer Care
One disappointment after another
One disappointment after another
1 - I paid for expedited shipping with a defined delivery range, the package was delivered almost a week late.
2 - The original product's hardware broke the very first time it was tried on
3 - Customer service responds about once a day, making communication painfully slow
4 - they offered a free return and to replace the product with free shipping and a discount that ended up being about 10%, not great
5 - The replacement order went unfulfilled for a week, and then was cancelled due to being out of stock
7. helmikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay with your expedited delivery. While we do our best to ensure orders arrive within the estimated delivery window, delays can occasionally occur once a parcel is with the courier. As a gesture of goodwill, the expedited shipping cost was refunded when you originally reached out.
We're also very sorry to hear about the issue you experienced with the product hardware. This is certainly not the standard we aim to deliver, and we appreciate you bringing it to our attention.
For our US customers, returns are free, and our team arranged a return and offered a replacement, along with a 15% discount code as a gesture of goodwill.
We understand it was disappointing to learn that the replacement item later became unavailable. The Agent handling your case will be checking back in with you shortly to assist further and help find a suitable resolution.
Thank you again for your patience and for bringing this to our attention.
Warm regards,
Bluebella Customer Care
Beautiful lingerie
Beautiful lingerie! I got a set for Valentine’s Day and it looks so delicate, beautiful, feels comfortable and makes me feel confident when I wear it 🩵
It’s on the pricey side but I’d say it’s worth the splurge !
9. helmikuuta 2026
I don’t know who loved the lingerie…
I don’t know who loved the lingerie more, my wife or me! She looked absolutely stunning!
8. helmikuuta 2026
I had made a mistake in the order with…
I had made a mistake in the order with my email address. The representitive ended up researching in numerous ways to find the order, make the necessary corrections and get the order shipped. This took a number of communications via email over a 8 day period.
Well beyond the service level of most.
Thank you.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Some of the fabric was ripped out of…
Some of the fabric was ripped out of the box. Either somebody didn't check quality control when it was boxed or maybe bluebella sent us something used? Not sure but there was no excuse for sending me defective / ripped merchandise
12. helmikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear that your product arrived faulty.
We always aim to ensure our products meet high standards, and we understand how disappointing it can be when an item doesn’t meet expectations.
Our Customer Care team is here to help with any issues. A member of our team will email you directly so we can assist you further.
Warm Regards,
Bluebella Customer Care
Horrible customer service
Horrible customer service. Waiting for my refund since February. Sent out many requests but no response from Bluebella customer service team. This is unacceptable that i have to chase for my refund!!!
21. tammikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback.
We’re sorry to hear about the delay with your refund. Our team works hard to process all refunds as quickly as possible, but occasionally, processing times can take longer due to high volumes or banking delays.
Our records show that we received one email linked to your account, and we sincerely apologise if our response to your enquiry was delayed. We understand how important it is to receive timely updates and refunds, and we sincerely apologise for any inconvenience these delays may have caused.
Please note that our Customer Care team operates using a queue system to ensure all enquiries are handled fairly and in the order they are received. A member of the team will be in touch with you directly to confirm that your refund has been successfully processed.
Warm regards,
Bluebella Customer Care
Love everything I got
Love everything I got! Such high quality and my husband was very happy as well :)
5. helmikuuta 2026
Tried to exchange for different size or refund
Tried to exchange for different size. Was informed that I couldn’t do that. Returned more than two weeks ago, still waiting for refund even though Company indicated they received the item
12. helmikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're sorry to hear you were concerned about the timing of your refund.
We can confirm that your refund was processed within our standard return SLA, in line with the timeframe outlined in our returns policy.
We understand how important it is to receive refunds promptly, and our team works hard to ensure all requests are handled as quickly as possible.
A member of our Customer Care team will be in touch with you directly to provide any further assistance you may need.
Warm regards,
Bluebella Customer Care
Dire refund process
Bluebella must resolve their dire refund process. After returning an order I did not receive a refund despite contacting the company twice via email. An AI bot response is not adequate nor acceptable. Only after escalating via PayPal did I receive a refund but the company still hadn’t responded so the case was closed in my favour. Bluebella then conveniently responded to my email. It took over a month from receipt of returned order. I will not be purchasing from them again.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for your feedback. To help us resolve this matter as quickly as possible, we’ve requested some additional information regarding your enquiry.
We understand how frustrating delays can be, and we appreciate your patience while we review the details. Once we receive the requested information, a member of our Customer Care team will be in touch to provide a resolution.
Warm regards,
Bluebella Customer Care
Moldy bra
All lingerie received was of great quality and fit well. However, one bra that I received was covered in gray mold. Like hairy mold. I washed the bra and it all came off, but it was disgusting when it arrived. If I could upload photos here, I would. It must have been stored for a long time in a humid environment. I’m surprised it wasn’t quality-checked before it was sent. Otherwise, I’ve had a great experience with Bluebella.
4. helmikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear about the condition of the bra when it arrived.
This is certainly not the standard we expect for our products, and we completely understand how unpleasant this must have been.
We take quality very seriously and are reviewing this issue with our fulfilment team to ensure it does not happen again.
We're glad to hear that the rest of your items were of great quality and fit well, and we appreciate your positive comments about your overall experience with Bluebella.
A member of our Customer Care team will reach out to you directly to assist further and address any concerns you may have.
Warm regards,
Bluebella Customer Care
Pessimi
Pessimi, ho acquistato intimo in perle per regalo a mia moglie e’ arrivata la parte superiore rotta, ho scritto e inviato mail con foto 2 volte di seguito e non mi ha risposto nessuno, non c’è neanche un numero di telefono da contattare.
Sono passate quasi 3 settimane e inizio a pensare di essere stato truffato.
Evitate di acquistare ho perso 170 euro
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for your feedback. To help us resolve this matter as quickly as possible, we’ve requested some additional information regarding your enquiry.
We understand how frustrating delays can be, and we appreciate your patience while we review the details. Once we receive the requested information, a member of our Customer Care team will be in touch to provide a resolution.
Warm regards,
Bluebella Customer Care
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