Ordered items at first not being aware they were shipped from the UK, despite.eu web. I returned two of the three things and despite frequent emails waited more than 3 months for any refund. At this p... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Gorgeous items, superior quality. Ordered several items and they were all delivered on time. Pearls were very delicate and had a little trouble getting them to lie correctly. Robe and lingerie set... Näytä lisää
Yritys on vastannut
The website is so easy to use. I received an email alerting me to the most recent sale that allowed me to start shopping 1 hour early which is awesome because items sell out so fast. I can't wait for... Näytä lisää
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The item was comfortable on my skin and the sizing was perfect. I was also impressed that I could return my purchase had it gone the other way. That is always a plus and reassuring. Thank you for you... Näytä lisää
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Yrityksen tiedot
- Alusvaateliike
- Eroottisten vaatteiden myymälä
- Asusteet
- Uimapuvut ja -asut
- Alusvaatekauppa
- Naistenvaateliike
Yrityksen kirjoittama
Bluebella was born from a simple idea to create luxurious and sensual lingerie for self-assured women. Founded on the belief that strength and sensuality belong in the everyday, with the understanding that beautiful lingerie sets a powerful tone for whatever comes next. Bluebella is a multi-award-winning brand that has paved the way for accessible luxury in the lingerie industry.
Bluebella
Yrityksen kirjoittama
How Bluebella Gives Back
Customers can choose to donate 1% of their purchase
Bluebella is dedicated to supporting and helping others and have partnered with multiple charities across its global sites. Customers can choose to donate 1% of their purchase, at no extra cost to them. The charities include the Gender Equality Foundation, Equality Now, LGBTQ non-profit Outright International, the climate justice charity Rainforest Trust, and body positivity resource SeekHer Foundation.
Yhteystiedot
Brickfields, Unit 201, 37 Cremer Street, Hoxton, E2 8HD, London, Yhdistynyt kuningaskunta
- 0203 176 6990
- care@bluebella.com
- bluebella.com
3,4
Keskitasoinen
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 58 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I will be purchasing from Bluebella again
I got my bra size wrong but the Bluebella team was very helpful with solving my issue even though they didn't have to per se since it was my mistake. Otherwise I'm always very happy with the quality of the products. I will be purchasing from them again. Bluebella is honestly my favourite lingerie brand.
23. maaliskuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We’re sorry to hear that you found the item to be overpriced and not reflective of the quality you expected.
At Bluebella, we strive to balance design, craftsmanship, and materials to create pieces that feel both special and accessible, and we regret that this wasn’t your experience on this occasion.
Your comments have been shared with our team, as we’re always looking to improve both our products and the value we offer to our customers.
If there’s anything further you’d like to discuss, our Customer Care team would be happy to assist.
Warm regards,
Bluebella Customer Care
My order was never sent
My order was never sent! It took about a month and countless emails to get a response, and I have still not received my refund - I placed the order over 3 months ago. I’ve had to issue a claim with my bank, which is open a few more weeks before being auto settled, as Bluebella has not responded.
Update: Thank you for your response - I filed the claim with my bank after 6 weeks of emailing Bluebella with no response. I will not withdraw the claim with my bank, as I’m unable to trust a refund will be issued. The claim is still open, after 2 months, as Bluebella has not responded to my bank’s outreach - again failing to operate properly or honestly. The deadline is this month, after which the case will be closed in my favor, due to Bluebella’s failure to respond or fulfill their role as an honest company.
8. maaliskuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback, and we’re really sorry to hear about your experience.
We understand how frustrating this must have been, especially with the delay to your order and refund. We can confirm that we have been in touch with you via email regarding this.
In relation to your order, a chargeback has been opened. Once a chargeback is initiated, the refund process is handled directly by your bank or payment provider, which means we’re unable to process a refund on our side while the case is active.
If you would prefer for us to handle the refund instead, the chargeback would need to be withdrawn first, and we’d be happy to assist further from there.
Kind regards,
Bluebella Customer Care
Return Process Experience
Articles of clothing are gorgeous. I struggled with fitting & size on a few of the pieces had to do a return. There was some back-and-forth tracking down the return package, but the team was incredibly helpful always responsive. Will definitely order again.
27. helmikuuta 2026
Their items are beautiful and nice…
Their items are beautiful and nice quality. I had an extremely delayed response from customer service about a return and took several tries over a month to get through to them; however they finally sent a lovely email and the return. I would buy from them again but know they can be hard to reach if there is an issue. Love their products.
25. helmikuuta 2026
Excellent service and beautiful…
Excellent service and beautiful delicate but supportive bras that go up to larger band sizes which is great.
31. maaliskuuta 2026
The item I purchased online was not available
I chose an item and paid for it, requesting express delivery. The day before it was due, I was told it wasn’t available, which I find unacceptable for an online sale.
29. maaliskuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear that the item you wanted was out of stock. We understand how disappointing this can be, especially when you’ve found something you love.
While we do our best to keep all items available, demand for certain styles can sometimes exceed expectations, leading to temporary stock shortages. We sincerely apologise for any inconvenience this may have caused.
A member of our Customer Care team will be happy to assist you with alternative options or advise on restocks.
Warm regards,
Bluebella Customer Care
Shockingly high return fee - slow refund
I’m very disappointed with this company! They charged me €9.20 for a return just because the size wasn’t right. Other retailers only charge €1–2 for returns, but they charge €9.20 because They are compensating for their logistics inefficiencies (i.e. not operating a warehouse within EU) still it is anything but (EU) customer friendly.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for your feedback.
We completely understand how frustrating this can be, particularly when return costs are higher compared to companies based within the EU.
Please rest assured that your feedback has been shared with the relevant teams, as we are always striving to improve our customers’ experience.
Warm regards,
Bluebella Customer Care
Been trying to return something.
Been trying to return something.
The Contact Us goes nowhere.
I can't log in to my account.
16. helmikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for taking the time to leave a review.
We’re very sorry to hear that you’ve experienced difficulties when trying to return your item.
While return information is available on our FAQ page, we understand this process hasn’t been straightforward in your case. A member of our Customer Care team has reached out to you directly to provide further assistance and help resolve this for you.
Warm regards,
Bluebella Customer Care
Terrible experience poor quality and fit
Terrible experience. Poor quality of goods. Appalling customer service and I won’t be shopping here again!
14. tammikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear about your experience and that both the quality of your items and our service did not meet your expectations.
We understand how disappointing this must have been, and we sincerely apologise for the delay in our response.
We take all feedback seriously and will be sharing your comments with the relevant teams as we continue to improve both our products and customer experience.
Warm regards,
Bluebella Customer Care
Assistenza ottima.
Ho avuto dei problemi nella ricerca di un capo e sono stata aiutata ed assistita. Davvero professionali ma anche umani.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Good luck getting a refund
Refunds take weeks/months to process even if they receive the good back within a few days. They use AI bots to respond to your emails (which also takes them weeks to get back to you for some reason) so you have to repeat the same issue(s) over and over again. In the end I had to resort to a chargeback as I wasn't even sure I would hear from them again. Honestly such a shambles of a company.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for taking the time to leave a review.
To help us assist you further, we have requested some additional information. Once we receive this, a member of our Customer Care team will be in touch to provide support.
Warm regards,
Bluebella Customer Care
Poor customer care
Awful customer care. Returns were sent 2 months ago, company can see goods were returned but seeing the delivery as “still in transit” so refusing to refund me “while they investigate”. Took 2 weeks to even get an email from customer care. Avoid like the plague
Edit: to be fair and balanced the refund eventually came. Upgraded to 3 stars.
8. tammikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for your feedback. We're very sorry to hear about the frustration caused by the investigation into your returned items.
As part of our standard company policy for lost returns, we always investigate with both the courier and our warehouse before issuing a refund. This process is in place to ensure all returns are tracked accurately and handled fairly.
We appreciate your patience during this process, and a member of our Customer Care team has been in touch directly to confirm your refund.
Warm regards,
Bluebella Customer Care
I purchased a beautiful white lace…
I purchased a beautiful white lace basque for my daughters wedding I gave it to her she was delighted unfortunately I ordered the wrong size I had ordered weeks before I gave it to her so was over the 30 days to return I emailed Bluebella and they were amazing they understood and swiftly let me return the basque and order a smaller size I was so grateful as was my daughter the return process was quick and easy I wouldn’t hesitate to purchase more goods in the future thank you blue Bella perfect response
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Always love Bluebella's pieces
Always love Bluebella's pieces, they are stunning and so well-crafted. I do wish the 34 bras had one extra hook tighter, but they are still gorgeous pieces and I am a regular to your brand. Added to that, the deliveries come fast!
24. helmikuuta 2026
Still waiting for my reimbursement after almost two months!
I ordered three items on January 31st. O received them on February 6th, but decided to return them because they didn't suit me. I sent all of the items back on February 8th. By February 27th they still hadn't sent a reimbursement, so I reached out. They told me to wait. Meanwhile I also received their automated confirmation that my return has been received on March 5th. But I'm still waiting for the reimbursement. That's absolutely unacceptable.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for sharing your feedback. We’re truly sorry to hear about the delay in receiving your refund.
At Bluebella, we pride ourselves on delivering a seamless and considered experience, so it’s disappointing to know we fell short on this occasion. We completely understand how frustrating this must have been.
We can confirm that your return has now been refunded. The agent handling your case will be in touch shortly should you need any further assistance or have any additional questions.
Warm regards,
Bluebella Customer Care
Great quality and easy process
Easy to order and do exchanges, and great products
17. helmikuuta 2026
Not great
Not great! sent me faulty item, I asked for replacement and was fobbed off with nonsense email.
I’ve been waiting for a response for over a week.
Definitely would not use again
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bluebella
Thank you for taking the time to leave a review. We’re sincerely sorry to hear that you received a faulty item.
We completely understand how disappointing this must be, and please rest assured that this is not the experience we want for any of our customers.
We have requested some additional information so that a member of our Customer Care team can follow up with you regarding this issue and assist further.
Warm regards,
Bluebella Customer Care
I never received my order and never…
I never received my order and never heard back from customer service after emailing them.
16. helmikuuta 2026
Vastaus yritykseltä Bluebella
Thank you for taking the time to leave a review. We’re sincerely sorry to hear that you have not received your order.
We can confirm that the Agent handling your case has opened an investigation with the courier. However, we apologise that we have not yet been able to locate your parcel.
A member of our Customer Care team will be in touch with you directly to provide a further resolution.
Warm regards,
Bluebella Customer Care
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