Blueair Air Purifiers Arvostelua 

I ordered a Blueair Pro M last week from the Blueair.com website. I would have preferred to order from Amazon, but the Amazon delivery date was several days later than from Blueair itself. I have received three emails stating that my order has been delayed. Now the delivery date is past the one stated by Amazon. I should have read all of the negative reviews about Blueair's horrible customer service. As a Scandinavian American, I am embarrassed by this Swedish company. Blueair kan göra bättre!

Sadly I didn't read these negative review before buying a Blueair purifier. I messaged them a few times and have yet to get a reply as stated by other reviewers. They have virtually no customer support and no contact number. The store I bought it from backs the warranty for 1yr...refund or exchange so if there is a problem I'm covered. Buying directly from Blueair would be a mistake. Product works great so far so no complaints in that regard.

Ordered a blue air filter from amazon and it was apparently undeliverable. That was 8th September. I have not been refunded as I was told would be. It is now October 13th and I am more than disappointed with the company and would not recommend them to anyone.

Ordered one 777i. Unit and one 770i unit at different times they arrived at different times one had no filter and the sensors where hanging down inside the unit I manage so get that back in place but have no filter totally useless. The other one arrived and it looked like it had been used noisy and dented. Stay away from the company service is nonexistent and I have two useless pieces of scrap. Do not buy

Reading the other reviews which I wish I had done, I now understand the very poor service I experienced with Blueiar. Wow they are terrible! I ordered from their web site 6 or more months ago and the web site or Blueiar could not ship or operate or whatever. To place the order I had to enter my credit card info and what a mistake. They never did ship that first order which I cancelled from 6 months ago and now they shipped one filter and charged me 120.00 for that. I told them I did not what auto ship but they did it anyway. Blueair cannot answer their own phones in the US and the calls are farmed out to India. I'm telling you this company really sucks. Never buy Blueair.

I purchased a Cabin P21 which worked beautifully for 6 weeks and then suddenly showed three red lights and stopped working. I have tried to complete their contact form but when I tried to submit this, I got a message saying that I needed to enter a valid name at 912272.extforms.netsuite.com! I re-filled the form several times but continued to get the same undecipherable message. I then sent an email to the address which sent me details of shipping (as no other email address was available to me) - no response from this. I tried to phone - no one answered. I tried the online chat (which I now can't find to go back to) and was told I had got through to the American branch despite my being logged into the UK website and the operator said she would send me the correct telephone number which she didn't do.
This is all very disappointing. I was initially very pleased with the products and had intended to purchase more but would not do this now. I wish I'd looked at Trustpilot before buying.

Purchased an air purifier that was shipped without the filter itself. I’ve reached out to customer service several times and received no solution or real answer. Now I’m stuck with this useless piece of equipment. Will try to return it soon but after reading other reviews about how horrible their customer service is, I’m not confident it will go well.

An order I placed was never shipped; it was marked 'closed' one week after I ordered it. I called the company and asked for it to be reinstated, which never happened. I called a third time to cancel the order altogether, and instead, the customer service agent reinstated the order. I called again to cancel and was told nothing could be done. I filed a claim against this company with the Better Business Bureau, and I made sure my credit card company knows to flag this as a disputed charge. Also noteworthy: I removed my payment information from their website BEFORE the order was cancelled, but they were able to push through the charge. Talk about diabolical.

Do not wash the fabric filters. Even in cold/ delicate wash they get pulls in the fabric. Really poor quality as the velcro can get caught on itself and cause damage. ( Wish I could upload images). Also customer care takes forever to respond via chat, its a joke. I think they need to work on providing more efficient service.

I ended up having to issue a chargeback through my credit card to get my money back. I returned the product within two weeks of purchasing. Customer Service is nonexistent. I have been trying to post my HONEST REVIEW of the product AND my experience with the company, but they keep denying my review. Clearly this is a red flag, as they only want positive reviews on their website. This is a dishonest company that is deceiving its customers and shareholders. The product is average, but pricey for what you get. Unfortunately, it emits a terrible, chemical like smell. After some research, I believe it to either be defective, or the product of ozone that this purifier emits. Either way, ozone producing purifiers can be dangerous. I was not aware of anything of this before purchasing this product. Thankfully, I found a company that is far superior to this company, and in my opinion, even Dyson. Their products are made in America and quality. Check out Air Oasis, you won't be disappointed.

I would also like to add an update from my previous review. I left a full review on their website and they refused to post my honest review. If that does not raise red flags, I don't know what does! Horrible and dishonest company!

Where to start? They charged my Canadian account in USD, insisted that they didn't. I sent them proof and they ignored it. I tried to follow up, and still got no response so I cancelled my subscriptions and closed my account.

Months after cancelling my subscriptions and closing my account, they still sent me an email telling me they were going to send me a new filter.

I contacted customer support again, let them know that I had cancelled and outlined why. They completely ignored the part about cancelling, and tried to convince me AGAIN that they hadn't charged me in USD.

I contacted them again telling them I had cancelled my subscription and closed my account and they responded with instructions on how to close my account. (The same procedure I used months ago to close my account).

Calling their customer support incompetent would be an insult to all the incompetent people out there. This company is beyond frustrating and I have no confidence in ANYTHING they tell me.

My advice, do not buy anything from them, do not give them any of your personal information, and if you're unfortunate enough to have already done that, don't believe a word they say.

I'm Canadian, and have dealt with our three terrible mobile phone providers. They are notoriously horrible. Compared to this company, they are all a delight.

It is clear that, if you seek support through their online service, the people responding do not actually read the email all that carefully (if at all). Their responses usually do not address the issue your are trying to get resolved.

Over priced junk, filter fills up fast and is extremely expensive. Further investigation of cleaning the unit it is impossible by design dog hair dust collection on fan can not be cleaned with out damgeing the over priced tin box this is no more than allot of folded acordian fabric in cardboard cover for a filter and does not warrant the replacement cost. I paid over $500 for this unit 3 weeks later had to replace filters now I just wash the fabric pit back in the box. Nothing like capturing on the covid coax. I need a filter to breath this is not that.

I got a question for my air purifier but…

Customer service doesn’t give any response on email nor facebook. Tried calling them and was told they will let the service team call me back, but that was a few months ago.

Unfortunately, this company's customer service is nonexistent. I bought an air purifier about two years ago. Six months ago it started making noise, which became uncomfortably loud (I think it's a bad bearing in the motor). Attempts to get any kind of service from the manufacturer or vendor (Sylvane) were met with either finger pointing (you have to talk to them), or silence. Filling out the web based support request only generated an automatic reply with no follow up. As I said, customer service is non-existent.

Holy moly this company is awful. I submitted a support request 20 days ago. I have yet to receive ANY response. All I get is an email saying I have to wait 4-6 days for a response. 20 days later zilch.

I regret my purchase so much.

"Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience!"

I have tried using several valid credit cards and have tried using different browsers. A very lousy experience. I'm out of patience. I give up and will look for another brand!

Awful customer service!
No one replies!
1 guy told me 'its not his job to help'
Everyone here seems lazy and doesn't care about helping.
They don't know how to ship to UK properly
It is a shame as the product is good but its not easy to get filter replacements or answers.
Now I am stuck with an expensive product!
I would not buy again

I almost used their service, very bad customer support.
So glad, I did not end up going through with the flight bookings.

waiting for 2 years for a refund, customer support is still telling me that I have to wait. Don't recommend this company at all.