Blueair Air Purifiers Arvostelua 

Purchased the Blueair 3250i air purifier in May of 2024.
Seemingly decent unit, works really well and looks aesthetically pleasing.
The app is easy to navigate
The air feels cleaner, presumably because of the HEPA filters, the unit requires.

However this is where the problem begins, not only with the unit, but also the retailer. Blueair.com

Try and find a UK stockist, that sells the replacement filters.
There are many retailers listed on the Blueair website, but not one of them has any stock.

So I have an air purifier that costs almost £170, purchased last May i must point out. That will become obsolete within a month, because the filters for the unit have seemingly become extinct in the UK market.

Customer service have been no help whatsoever, almost 'taking the proverbial' with their response I received today (27/01)

" Dear Sir

Thank you for contacting Blueair customer support. I hope you're doing well.
I apologize for the difficulty you're having finding a UK stockist for the Blueair 3250i filters.

Currently, we do not have a direct business presence in Europe. However, I recommend checking with the local retailers in your region, as they may be able to provide further information on stock availability. You can find a list of retailers in your area using the following link:

LINK removed

I hope this helps! If you need any further assistance or have additional questions, please feel free to get in touch. We are happy to assist you.
Best regards,
Sarah
Blueair Customer Support "

The absolute cheek of them to suggest that 'Blueair doesn't have a business presence in Europe ' is quite literally taking ""!!
I purchased the air purifier I'm trying to get a replacement fan from one of the companies, you quite literally sell to in Europe!

How is that not a business presence??

I really wouldn't recommend purchasing any purifiers from this dodgy brand, unless you intend on buying at least half a dozen replacement filters?

Please do yourselves a favour. Invest your money elsewhere, unless you want to buy a new purifier from Blue arse every year?

Blueair is amazing! Their air purifiers are the best in the business and I've found the aftercare to be fantastic, despite the comments here! These reviewers must have been unlucky!

Bought a 3250i air purifier from well know online shopping channel, searched for a replacement filter after 6 months use, no where in the UK sells the filter making the machine useless after 6 months. Update 28.02.2025, they sent me a replacement filter through one of their uk dealers, all well in the end.

Tolles Gerät. Seit 2017 in Betrieb. Externes Luftmessgerät bestätigt die herausragende Leistung bei der Beseitigung von Feinstaub. Leider filtert es keine chemischen Gase wie Stickoxide.

I bought one today and just realized it is a ripoff. It is not working at all, and parts are missing.

Wish I had read this review before placing an order.

Sad!

My unit stopped filtering after a matter of months. I’ve been trying since spring to get a replacement. My emails on their ticketing system remain unresponded to and they then auto close. I then create a new one and around we go. I’m an ecommerce consultant and I would be embarrassed if this were a client of mine. The unit was not cheap, so I’ll be requesting a charge back through my bank this week if this isn’t replied to.

Lichtindicatie luchtkwaliteit hield ermee op.
Contact opgenomen en kom dan in eindeloze reeks van Bot antwoorden terecht; heel vriendelijk en heel nutteloos. Vervanging toegezegd en dit gebeurd dan via hun retailers waar ze dan ook meteen de vertraging aan ophangen. Heel vreemd wanneer je het product zelf maakt dat je dit dan niet zelf zou kunnen leveren...

Proces duurt inmiddels ruim een maand en ik heb nog niets.

Much like many other reviews on Trustpilot, this is about the lack of technical and customer support. My Blue 3350i, bought from Argos in July stopped working. The machine lights up, but the fan doesn't run.

The company do not have a presence in countries outside Sweden and rely on local agents to distribute and collect returns, so their technical support is effectively nil.

For the UK, this means filling in a form, waiting for an email response, acting on some simple instructions to eliminate user error, then providing them with a whole bunch of evidence, including a video of the unit not working!

This is obviously all delaying tactics. They don't trust you and they are not a good reputable company that want you as a return customer. In other words, this is not a 'no questions asked' returnable product. They will discourage and delay hoping you'll just give up, presumably.

I'm several emails in no sign of a replacement product. I'm not optimistic about the future performance of this company or their products.

Update: I did get a replacement unit, after much toing and froing. They did not collect the defective unit from me. I've decided on reading other reviews here to keep the old base which includes a 99% fresh filter and cover for when the new filter expires and it proves impossible to get a replacement. ultimately I wish I had gone with a different brand. I note that current reviews for 'best air purifiers' don't now include Blueair!

One star is too much for Blueair Purifiers. Like so many others have already said, the charcoal filter off gasses a terrible chemical smell. But worse than that, it almost killed my cat!!!! My cat started acting weird not long after I turned it on. After a few days my cat became very ill. I turned it off and my cat got better thankfully. I called and they said to open the window and just let it run (eyeroll). Until when? The chemicals that shouldn't be there go away?? An "air purifier" that contaminates the air....just great! Waste of money

Product broke after 2 years....what a waste. Company will not stand behind their product. This expensive appliance should last more than 2 years!! I will never recommend this company to anyone or spend my money with them again. How disappointing.

Honestly, the product (a 3410 air purifier) has worked well for the year or so I've used it. It's a bit loud at the highest settings but the universally good reviews for the product seemed to be accurate. Now, however, I need to change the filter, and it turns out that this very specific type of filter that no other air purifier uses, seems to be discontinued. So I have to buy expensive remaining stock from third party vendors, and when those run out this will be an expensive piece of e-waste, for no good reason.

Shameful of a company to produce proprietary consumables for their product, that they shortly discontinue.

One of the worst customer services.
I had an issue a while back and they fixed it quickly. However, this time I’ve been talking to somebody via Email since last September.
I finally was able to reach a real person in customer service… Unfortunately, it was from somebody calling in another country. Their accent was very heavy, and I could not understand them.
They wanted me reset the unit which I’ve done several times before and nothing happened.
I’ve been trying to reach somebody in the USA but it doesn’t seem like they have any services in the USA anymore. The Purifiers are fabulous, but customer service just sucks.

Health protect 730i c£800 motor broke down after a year. Clicks constantly . Company and seller won’t do anything. Only fit for skip. Design over function . Noisy compared to others that look less contemporary. Waste of money . Don’t buy. Company doesn’t care.

Do not buy anything from this company!

I have bought a lot of machines from this company over the years. However, they are no longer the same company and have zero customer service now. Used to be a great company not now. I will no longer be using them after 6 years as the customer service is nonexistent.

The filter can go moldy inside (like mine) and it pumps the moldy air out into the room. Customer services didn't care. It was my fault as you are supposed to change the filter every 6 months. The product should come with a warning to change the filter. So in reality It's going to cost around £100 every year for filters on top of electricity costs to run it.

They hate customers and want to close their business

As others have said, terrible customer service once issues arise - and I have very similar issues to many others. Classic 280i (£250+) worked fine for several months but for a month now has not connected to WiFi, will not follow schedules set in the app and also constantly detects very high PM2.5 levels despite being in the same room and same environment as before the WiFi and detection issues arose. This is very similar to many other reviews I foolishly ignored before buying. There is something systematically defective with these purifiers and the customer service team do not respond.

What the actual F?!

Been trying to contact them since weeks. Don’t bother submitting the form they will never get back to you.

Never in my life saw a big company like that without a customer service. The US chat works fine but there’s not customer support for the UK. I tried everything!
Now I’m sitting here with a broken purifier that cost me so much, I had to save ages for it!!! Unbelievable

Who is your customer support director? Who who would allow to have no CS at all? Madness

Ordered a 211i Max. Just received it and the price drops about $150 dollars. Odered on Oct. 27/2023 (their order shows Oct. 30) and received on Nov. 7/2023. Emailed on the 17th of November and the following is their information and response. The automated return was disabled and further customer support was equally slow and unhelpful.
I wish I had checked into the reviews before purchasing.
(First bit is as screen shot of the automated return, which also looks like a possible discount they were unwilling to give)

AA
•returns.narvar.com
•Blueair
There are no eligible items) to return or exchange from order CA100089859.
Discounts : SFCC
Price: -$98.00
Quantity: 0
Item has not been shipped yet
Units : 110059
Price: $489.99
Quantity: 1
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Order Number
Date Placed
CA100089859
10/30/2023

Contact support and this is the response I get.
Ana Quinn
Fri, 24 Nov 2023 14:37:14 UTC
Re: Hooray! Blueair #Sales Order #SO-894005052619 has shipped!
Hi Jordan,

Thank you for contacting Blueair. Hope you are doing well. I apologize for the delayed response.

I understand your concern regarding the recent price drop for the 211imax on the website. I'm sorry to inform you we cannot do any price match and refund as you have crossed the 14-day window for a price match.

We appreciate your time and patience. Thank you for your understanding.

If you have any other questions, please let us know we are here to help you out.

Have a nice day!

Regards,
Ana
Blueair Customer Support.