Blue -air Arvostelua 

Fate attenzione voli costantemente in ritardo e per di piu amare sorprese all'imbarco io era la prima volta ho pagato due bagagli pensavo fosse tutto ok arrivo all'imbarco e pago la bellessa di 70 euro oltre 27 spesi inutilmente! Non hanno voluto sentire ragioni, ritorno a casa amaro non conosco i sacrifici delle persone per pagarsi un biglietto! Diffidate meglio ryanair mai avuto problemi con loro!

Uno schifo...arrivati al gate abbiamo dovuto pagare il bagaglio a mano a parte ! quasi 80 euro cioè quanto all' acquisto del biglietto aereo !!? Non ho trovato nessuna voce al riguardo al momento dell acquisto del biglietto!! In più con arroganza l addetto al gate in risposta alle mie domande sul perché della situazione assurda risponde con testuali parole : PERCHÉ LO DICO IO .... pazzesco evitate questa compagnia farlocca...

Una compagnia pessima voli sempre in ritardo servizio penoso senza la possibilità di fare check in on line con code chilometriche all'aeroporto sconsiglio vivamente questa compagnia che spero fallisca al più presto. 🤢 Disgustato

Pessima compagnia. Il 23 agosto 2018, prendo il volo che da Torino Caselle mi porta a Trapani Birgi. Atterro presso quest'ultimo aeroporto e nel ritirare il bagaglio da stiva, constato che è visibilmente danneggiato. La maniglia di trasporto è completamente spaccata. Non potendola utilizzare, sono costretto a spingere il bagaglio sino al lost and found dove segnalo la cosa e apro formalmente un reclamo. In questi casi la compagnia è tenuta a risarcire il danno o riparare la valigia danneggiata. La Blue Air mi dice (sempre tramite corrispondenza reciproca in inglese) che dovrò attendere 90 giorni dal fatto. Ovviamente produco foto, moduli che mi richiedono di compilare, nonchè codice IBAN della mia banca. A Gennaio mando una comunicazione di sollecito a cui non segue risposta. A marzo il secondo sollecito rimane lettera morta. A maggio tramite altroconsumo e avvocato di fiducia segnaliamo nuovamente le mancate risposte e il mancato indennizzo. L'avvocato mi riferisce che essendo compagnia straniera, occorre citarla in giudizio innanzi al Giudice di Pace e che la cosa avrà un costo importante, maggiore del costo di acquisto di nuovo bagaglio. Ed in ogni caso una sentenza italiana (di eventuale condanna al risarcimento) dovrà essere eseguita all'estero (in Romania), cosa che per importi così bassi non avviene quasi mai.
Vado tutti gli anni a Trapani e mai più volerò con Blue Air.

Very disapointed of them
Very disapointed of them! I have used their service prior to 2018 a lot and i was very happy with it!however this year i have booked 2 Tickets from Madrid to Bucharest! I have not received Any email nor anything after purchase! Prior to 3 days from the trip i had to call them as in order to make the check in i was requested to add the code of the reservation! I Had to call them and requested for the confirmation email to be sent to me! The lady on the other end of the phone was nice enough and sent them to be right Away! When making the check in, i was requested to select seats which were under fee of 20€ for the 2 seats 🤬(this is the first time i have to pay for seats At the time of the check in as long as i do not have preferences) however i have searching online and i was mind blow to see that people were refused seats if never selected Any! So i have paid once again for seats! The first attempts of payment with a visa were not Working (Even if i called my card company and requested Autorizațiile, they have advised that Blur air crappy site is not Working) So i had to ask a friend for a MasterCard which worked! Regardless, after making the check in, again there was no email from them confirmi g the check in or proviziding the boarding passes! So i called again, where i was advised that in order to get the boarding passes i had to call another line which would be charged over 70cents\minute! However i was also advised that i can make the check in in the AirPort! So when arriving At the AirPort i searched for the blueair Office over 30 minutes just to be advised that there is no such Office! Extrimely disapointed! Last time to travel with this crappy agency! Very Poor customer service!

Return flights booked from Liverpool to Rome, good price and no issue. A week before we were due to fly I received an email to say return flight cancelled due to operational reasons. Took ages to get through and speak to someone who was no help at all other than give me the option to have both flights refunded or just the return. As there were no other flights available to return I cancelled the lot and am awaiting a refund. Booking was a surprise for my partners birthday and this just ruined it. Wish I’d read the reviews first. Save your time and money and book with anyone else

L'ultima novità è che non funziona il check in on line, ad un certo punto quando devi confermare il posto non va più avanti, telefonato al call center più volte ma rimani in attesa senza parlare con nessuno, una della tante volte che ho telefonato sono rimasto 3 ore di attesa poi mi sono stancato e ho buttato giù, ho scritto 4 email e ti rispondono con un messaggio preformato in inglese che nulla centra con la tua domanda. Ho provveduto a comprare il posto cambiandolo rispetto a quello assegnato di default , ho pensato: provo vediamo se funziona così, ho pagato 4 euro con la carta di credito e non solo il check in non è andato a buon fine ma mi hanne fregato il denaro. E continuano a non rispondere alle mie richieste.

Careful with this airline !!!!!!!!!!!!!!
Think twice before you waste your money, time, holiays and nerves.
Nobody needs a bad start into the holidays or another trip.

Of course mistakes can happen, but the way a company behaves and treats the client when it has done a mistake shows, wether it is a professional company or not.
When I arrived last Friday evening in Bucarest my suitcase wasn´t there.
The young guy from Blue Air lost&found department told me it will arrive with the next flight. He didn´t tell me, when the next flight will be, and he didn´t tell me, that it isn´t sure.
I had to beg for every single information.
I told him that I want a compensation for having to buy hygiene articles, cosmetics, cleaner for the contact lenses in my eyes, a cable to load my mobile phone, plug and cable for my laptop ( I had to work the next day). And also for the inconvenience and waste of time, to find all this things in a city I don´t know. And for wearing sweaty clothes the next 24 hours, that I was wearing already on a 12 hour trip.
And for being stand-by the next evening (Saturday!) to wait for the luggage.
He said it is not his business.
So I wasted another half hour crossing the whole airport to find a Blue Air counter.
If you think girls working in the street in the Bronx for example are unfriendly, uneducated and have an attitude....than you should have talked to that girl at counter number 52 of Blue Air, and you know how unfriendly and it can get.
She was so arrogant, unprofessional, uneducated that Lufthansa even wouldn´t allow her to clean the toilets of their airplanes.
But at Blue Air she is responsible for customer service, which tells everything about the company.
I told her, that customers have the right to get a compensation, when their luggage didn´t arrive with them. From the first day on.
She said, Blue Air doesn´t pay anything, and that I could all the things I need in the airport. I said I am not willing to pay for a problem that is the fault Blue Air. And especially not the super high prices in airport shops.
when I asked for her boss, she said, there is no boss, and no name, and no mailadress.
But was more unbelieveable, that she said I would have to come the next day to pick up my suitcase!!!!!
Wasting my time and paying two taxi trips??????
In the end she agreed that a driver would bring it.
Fact is:
Every airline in the EU and in many other countries worldwide signed
a contract, called the MOntreal Contract, in which the rules say clear, that an airline has to pay compensation, when the luggage ddn´t arrive in time. From the beginning on.
But Blue Air is breaking this contract, by telling passengers, that they don´t pay.
This is illegal ! Please google Motreal Contract.
But two other passengers at the Blue air counter next to me, made a worse experience.
They had tears in their eyes, while discussing with a guy of Blue Air, they missed a flight with Blue Air, because the gate wasn´t shown on the huge information board. Of course they wanted money to sleep somewhere, and an alternative flight.
But he said no.
I couldn´t believe what I heard.
This unserious way of doing business I would have expected in some dark corners of Sicily, were I just came from. But not with an airline being a IATA member and in an EU country.
The next day I wasted hours with trying to reach Blue Air to find out about my suitcase. They promised to call, but they didn´t.
It would have helped to tell me at least, that the suitcase is not arriving before a certain hour.
But they didn´t. Instead of that, they told me lies whenever I called.
"we call you, when we know on which flight your suitcase is"
"we call you, when the suitcase has arrived"
"we can´t reach the driver"
" we call you when the driver picked it up"
Blablabla.... they never called.
I was waiting at home till 00:30 in the night. Than the driver called that he is standing in front of the door.
I had to sign something, without understanding it. When I asked for a copy he didn´t want to give me the suitcase.
Of course he didn´t speak English.
The suitcase was packed in a huge plastic bag. So I didn´t see, that a plastic part was missing, which I can´t prove now anymore.
Also I could see that it has been opened. (And they put a seal on the suitcase after it).
Because all my tablets were flying around in the cosmetic bag. But the pill box was closed again.
Also a new bottle of perfume was missing, but I don´t say it has been stolen, because than my comment will not be published. So let´s say I forgot the perfume in the last apartment. :)

I want compensation for the ruined weekend. For the things I had to buy.
For the job I couldn´t do on Saturday because I couldn´t load my laptop.
For the damage on the suitcase.

An airline that doesn´t follow the rules of the Montreal Contract, that every EU airline has to follow should be shut down by the european Union and cicked out of the IATA.

Don´t fly Blue Air if you don´t want to get the blues.

mi hanno cancellato il volo e da giorni non rispondono, a tutt'oggi non so come e quando riuscirò ad andare in vacanza, che sta diventando uno stress... aggiungo che in fase di prenotazione il sito altera più volte le date in fase di prenotazione, col risultato di far prenotare biglietti errati e far spendere altri soldi per modificarli se non si riesce a contattarli entro 24h...mai più questa compagnia aerea

Prenotato volo Torino - Bari con Blueair a febbraio per giugno. A marzo mi viene comunicato che il mio volo è stato cancellato. Ho cercato di contattare, come indicato nella email, la compagnia per il rimborso, ma non risponde nessuno dopo ore di disco!!!!! Non riesco a mettermi in contatto con loro in più ho dovuto prenotare un altro volo più costoso. Ad ora ho perso già sui 350€. Vergognosi

Do 1 stella alla compagnia aerea perché di recente ho dovuto fare una domanda riguardante il mio volo. Ho mandato una mail, dopo tre giorni ricevo un copia incolla di alcune info generiche e non quello che io avevo domandato. E in più oltre alla risposta mi sono arrivate 30 mail ( si 30,ho scritto bene) con varie pubblicità di hotel e noleggio auto. Cioè, davvero pessimo il servizio. Se mettete l'opzione di domandare qualcosa per primo mi aspetto una risposta in un tempo ragionevole, secondo mi aspetto una risposta vera e non una presa in giro.

peggior compagnia mai provata (nenache in india livelli di disservizio simili)
volo di andata con 3 ore di ritardo (senza alcun preavviso e con una bimba di 10 mesi)
all'arrivo recupero il passeggino con il telaio spaccato e conseguenze vacanza condizionata dal danno. e come se non bastasse, viaggio di ritorno con 8 ore di ritardo!!!
alla conseguenze e lecita richiesta rimborso danno (regolarmente segnalato e denunciato all'ufficio preposto in aeroporto) e al rimborso dei voli (ritardo superiore alle 3 ore) mi hanno risposto dalla romania che iol passeggino dovevo farlo riparare (inviato comunicazione scritta e firmata dal riparatore che certifica che essendo in alluminio e scatolato non può essere saldato ma sostituito 350€ non 10.000!!!) scompaiono nel nulla. Ora ho coinvolto enac ed un legale per ottenere quanto di mio diritto. Complimenti, riesco a far passare Ryanair come compagnia di classe luxury rispetto loro. VERGOGNOSI!!!!

Shame on you Blue Air!! You totally ruined my husbond and I's holiday in Transylvania this weekend. You sold too many tickets for the airplane from Copenhagen to Bucharest and reloaded my husbond and I as the ONLY passengers at the 10 o' clock flight from Kastrup Airport. You told us at the gate that ONE of us could fly? Hell no! We bought our airplane tickets 3 1/2 months ago and had been looking forward to enjoy an exclusive concert at the Dracula castle in Bran tonight. The ONLY rebooking offer Blue Air could give us was a flight via Torino/ Italy with arrival late night in Bucharest THE NEXT DAY!! Also we no longer had our hired car by then and would have to pay for 2 1/2 hours taxi from OTP to Bran, Transylvania. This was not an option! So no flight, no hired car, hotel rooms and concert tickets already payed for. Instead we had to pick up our luggage and go back home. I will take legal charges against you for compensation! 😡
Travellers do NOT trust this company!!! They overbook the planes 😡

Intente pagar los billetes con una tarjeta prepago de correos y como me pedian el codigo de seguridad q me enviaron al movil tuve q dejarlo porque en aquel momento no tenia el telefono. Pague el vuelo con otra tarjeta y la sorpresa llego dentro de 2 dias cuando me di cuenta q sin finalizar la primera tranzaccion y sin enviar confirmacion de reserva se cobraron el importe de los billetes. Encima cuando reclame q me devuelvan el dinero me dicen q no saben nada... No tengo palabras...

Booked my flights paid and confirmed they then cancelled two flights the following day advised tech error.
Asked them to put me back on my booking they refused and said book again with approx 45% price increase.
Never in 30yrs of flying have i had this level of disgusting service they are a joke.

A friend booked a ticket with this company for 3 days like, two ways, because his father passed away. On the day that he booked, obviously was affected and booked wrong date for the return. I called the company to explained the situation and they still asked for 40 EUR fees for modification. How is that possible if you proof the situation with documents and is not something under your control and is major force? Unbelievable and sad at the same time, never again with them. for sure!

Bad service, horrible airplanes, extremely long waits for luggage. Never again will I fly with them.

No sabes que esperar de esta empresa, hoy te cobran por pagar con tarjeta y luego ya no. No son nada serios y juegan con el dinero de los clientes.
Nu stii ce sa astepti de la aceasta companie, astazi percep taxe pentru plata cu cardul dar maine nu mai percep, nu sunt serios deloc, nu sa ghandesc la clienti nici un moment, bataie de joc!