BLS International Services Ltd. Arvostelua 

I would rate this less than 1 star if possible. Worst service than any other service sectors.
Experiences like this can damage the image of India and undermine confidence in the services being provided. They asked me to pay more (premium) to accept my application.
My appointment was scheduled for 9:30 AM, but I was kept waiting until 11:00 AM without any proper explanation. The waiting area also lacked adequate seating arrangements, making the experience even more uncomfortable.
The staff requested additional documents that were not listed in the official checklist. When I asked for clarification, they were unable to provide a clear reason or justify why those extra documents were required. They also asked me to sign an undertaking regarding documents that were never mentioned beforehand.
Overall, it was a very disappointing and frustrating experience. The process appeared unorganized, and the customer service was unprofessional. Experiences like this negatively affect people's perception of the services being provided.

Very, very poor experience.

Hasan Bey was very helpful. Thanks to his sincere interest, application process was so smooth

Great
The staff are accomodating and kind.

I had an awful experience both times
1 times I couldn’t find the date , on facebook page a random person msg me to pay him and he can book
Me a slot , turns out internal staff block slots and then ask for money privately to give time slots. Staff was quite rude and not accepting documents and made me book another flight for the “right format”.
Second time was even awful, they didn’t even process my visa for 3 weeks , i missed my holiday and lost £850. After my email they returned my unprocessed passport with a photocopy of a letter where the reason was hidden buy a white paper strip. I think there’s a lot of internal corruption involved leading to poor service and costing money to customers.

Extremely disappointing experience with visa processing
I am writing this to share my highly negative experience with BLS International regarding my Schengen visa application for Spain.
The official processing times are completely unreliable and do not reflect the reality of the situation. We submitted our documents well in advance, but after a month of silence, we still had no updates on our status. When we finally sent a polite inquiry regarding the delay — as our travel dates were fast approaching — we received an immediate notification that our passports were ready for collection.
Unfortunately, our applications were denied. The refusal letter provided no specific reasons, only a generic statement claiming that the purpose of our stay was "not reliable." Given that we had submitted all required documentation, this outcome feels arbitrary and rushed, coinciding exactly with our inquiry about the status of our file.
The lack of communication and the disregard for our travel plans have caused significant financial loss, including non-refundable flights and accommodation. The staff at the visa center offered no real assistance, only suggesting an appeal process, which is completely unfeasible given that our trip is scheduled for next week.
I strongly advise anyone planning to apply through this center to be aware of the potential for extreme delays and a complete lack of transparency. If you have the option, I would highly recommend using a different visa service or applying for a visa to a different country to avoid this level of frustration.

Staff was accommodating and explained very well the process of visa application and biometrics collections.

Servicio prestado es un infamia el pasaporte de mi hijo lleva perdido casi 1 mes y nadie nos dice dónde está, llama al número de atención y las personas que atienden no entienden el español al 100% y aún nadie me soluciona nada, envío a una persona a la oficina a que pregunte xk no vivimos en Bogotá y tampoco la dejan ni siquiera preguntar, y los guardas de seguridad son unos súper mal educados. Desde el 7 de febrero presentamos la solicitud de visa y aún no sabemos nada.

BLS YAOUNDE LACCEUIL ÉTAIT TRÈS CHALEREUX ET LE PERSONNEL TRÈS ACCEUILLANT ET TRÈS PROFESSIONNEL

BLS Yaoundé, très bon service

I applied for my Digital Nomad Visa through the BLS Visa Application Centre in London in January. As part of this process, I paid a substantial fee and surrendered my passport in good faith, expecting a reasonable standard of communication and customer support throughout the application process.

After submitting my application, I received virtually no communication from BLS for five months. There were no updates regarding the status of my application, no clear guidance on processing times, and no meaningful way to obtain information or support despite repeated attempts to make contact.

Over the past two weeks, I have been urgently trying to retrieve my passport due to essential travel requirements. This has been an extremely stressful and frustrating experience. I contacted BLS multiple times by email and attended the centre in person on three separate occasions, yet I was repeatedly given inconsistent and conflicting information by different staff members. None of these interactions resulted in a clear resolution or any genuine assistance.

The email responses I received were often incomplete, dismissive, and limited to one sentence replies that appeared automated rather than genuinely addressing my concerns. During my visits to the centre, I felt that staff showed little interest in understanding or resolving individual circumstances and were more focused on moving customers out of the building than providing proper support.

As a direct result of BLS’s poor communication, lack of transparency, and inadequate customer service, I have now been forced to cancel my visa application entirely. This has caused me to lose a significant amount of time, money, and opportunity, in addition to the stress and uncertainty I have experienced over the last several months.

The handling of this situation has had a serious negative impact on my wellbeing and mental health. I find the level of service I received completely unacceptable, especially given the importance of the documents involved and the fees charged for the service.

Based on my experience, I would strongly caution others against using BLS services unless substantial improvements are made to their communication, accountability, and customer support processes.

Bls Yaoundé merci pour la promptitudes de vos réactions et l accueil chaleureuse et les renseignements utiles

BLS International Madrid

I had an appointment at 12:30 PM and arrived at 12:00 PM. What followed was one of the most frustrating and disorganised experiences I’ve had at any official service centre.

There was no one at reception when I arrived, no display board, no queue system nothing to tell you how the process works. When I approached the counter and asked what to do, I was simply told to sit and wait. No explanation, no estimated wait time, nothing.

My appointment time came and went. When I went back to ask how they call people, whether there’s a list again, I was told to sit and wait. Eventually someone checked my documents without any proper explanation of what was happening or what came next. The interaction was dismissive and unhelpful.

To make it worse, I was spoken to in Hindi. I’m from India, but India is a country with dozens of languages you cannot assume everyone speaks Hindi. I asked to communicate in English, which should be the baseline for an international service centre, and that wasn’t accommodated.

After two to three hours of waiting past my appointment, the staff went for their lunch break and asked me to keep waiting. I had travelled from Valencia to Madrid specifically for this appointment and had a return train to catch. That context meant nothing.

One staff member, Arti, was particularly unhelpful dismissive, unwilling to answer questions, and frankly rude. I want to be fair: I understand this office handles high volumes of work. But that is not an excuse for how applicants are treated.

The one bright spot was a lady named Kusum, who was genuinely helpful and professional. She is the only reason this isn’t a zero-star review.

What really stayed with me was speaking to other applicants that day people from Spain and other European countries applying for Indian visas. Several of them told me they were reconsidering their trip to India because of this experience. India is actively trying to attract international tourists, and offices like this, which represent the Indian embassy, are leaving people with the opposite impression. That’s a real problem.

This office urgently needs better organisation, proper queue management, multilingual communication, and basic customer service training. I hope the relevant government authorities take a serious look at how BLS Madrid is operating.

Thanks you so much bls

Bls Yaoundé ils sont au service et on prend le temps de t expliquer je suis satisfaite

Worse visa application experience I’ve ever had. 3 hours, 3 different queues, 30 degree heat indoors with no air conditioning or fans in place, only to have to pay ~£290 for a visa application. The staff that organise the docs are friendly and helpful but whoever thinks this application process is effective or efficient should really consider allowing visitors to upload the docs online. Such a waste of time & energy, made me question the point of even going abroad if it’s going to be this bureaucratic and inefficient to get the visa sorted. Hope this doesn’t lead to a rejection of my visa lol

I would like to formally express my deep disappointment and concern regarding the treatment we received today, 21/05/2026, at approximately 12:30 PM at BLS International Services, specifically from the employee named Arthi at Counter 1. I accompanied my Indian friend for a consular-related procedure, and the entire experience was extremely chaotic from the beginning. It makes no sense to require people to book appointments online if, once inside the office, there is no proper organization or queue management. The environment was disorganized, people were confused, and despite having appointments, everyone was forced to wait for hours without clear information. When we were finally attended by Arthi, her attitude was rude, dismissive, and highly unprofessional. She informed us that the printed documents were not acceptable due to formatting issues. When we politely asked whether the office could print the documents for us, she informed us that printing only two pages would cost 30€, which already seemed completely unreasonable.She then instructed us to wait because she would call us again. Naturally, we understood that she was going to process or print the documents after payment. However, hours passed without any assistance, explanation, or follow-up. Every time we approached the counter for clarification, her attitude remained indifferent and unhelpful, showing a complete lack of willingness to assist people.Eventually, we had no choice but to leave the office and search for a place to print the documents ourselves. We returned approximately ten minutes later, only to discover that the employee was no longer there, leaving our case unresolved and abandoned.I find this treatment unacceptable. People visiting these offices are often stressed and worried about important legal or consular documentation. Employees working in customer-facing positions should therefore demonstrate professionalism, patience, empathy, and a genuine willingness to help.Unfortunately, the behavior displayed by this employee created even more stress, frustration, and discomfort. Someone working with the public should never treat people with such indifference and lack of professionalism.
As a Spanish citizen, I left this office with a very negative impression of the service provided, and I sincerely believe that a person with this attitude should not be working in public customer service.
I truly hope this complaint is taken seriously and that measures are implemented to improve both the organization of the service and the professionalism of certain employees.

Excellent Very accommodating and approachable 10/10

The entire staff was very cooperative. I would especially like to appreciate the printing staff member, Mr. Stefenal (apologies if the spelling is incorrect). He was exceptionally professional, handling multiple people efficiently under pressure without showing any frustration or agitation. Once again, I sincerely appreciate the hard work and efforts of Mr. Stefenal and the rest of the staff at the BLS Spain Visa Centre.

Good location. Staff are approachable. Easy process. Free drinks and snack in premium lounge

Extremely bad portal and service !!! Have spents hours getting an appointment for italy visa but does not work