BLS International Services Ltd. Arvostelua 

The worst service possible. As a senior, I was rejected twice and treated rudely by key staff members who seemed to be in competition with each other. Total disrespect for senior citizens who are trying to follow the system.

The staffs are very accommodating. They are approachable as well, never a hint of intimidation. Processes and transacts applications smoothly.

The process was very smooth. The officer in charge (Ms. Rhea) was very pleasant, knowledgable and accommodating.

Great service, special thanks to Ms. Rhea for helping me out with my documents, and to other staff for making me comfortable during the wait.

Ms. Chandhana and her team guided us through the process with utmost care and respect. Thank you for the great service.

Very accomodating yung nag check ng documents and very nice po, she Helped me what I was lacking and very encouraging

The staff are nice and helpful but the process needs much improvement , my appointment was 12 to 12:15 , I arrived at 11:30 but surprisingly there were no specific time slots , it is just basically first come first serve so we had to wait to our until our number came . It is very crowded inside and the weather was hot woth no air conditioning . We then ,despite a family , was strictly asked to print very thing separately so I had to print same papers 3 times for each of us ( not sure why there is no option to just upload online ) .

Today I witnessed one of the people who books almost all the appointments sitting in a coffee shop, using multiple devices, laptops, and phones to secure appointments and openly selling them to people right in front of me. It is shocking that this is happening so openly.

BLS is doing nothing to stop these practices or find a real solution. I have been trying for more than 4 months to book an appointment legitimately because I refuse to participate in this kind of corruption. Meanwhile, people who exploit the system continue to profit without consequences.

And please, don't respond by asking me to contact you to find a solution. I have already sent plenty of emails over the past few months, and I have not received a single response. It is frustrating to see customers ignored while this problem continues unchecked.

BLS must take this issue seriously by implementing effective measures against appointment hoarding and reselling. Customers have run out of patience with this level of service. If you cannot provide a fair and transparent appointment system, then step aside and let another company manage the process properly.

Terrible. Charged me £230 for “premium slot” because there were no regular slots available, only to receive a terrible duration and single entry visa which makes the overall cost of my trip exorbitantly high and really not worth it. The lady who dealt with my application was also rude and did not accept some of the papers which could have increased my visa duration. Just terrible overall

dilp is amazing very helpful

I am writing to formally raise a complaint regarding my experience at the BLS Spain Visa Application Centre in London on 18 June 2026.
I had booked and paid for a Premium appointment to submit my Schengen visa application. During the online booking process, I was required to provide detailed information regarding my intended travel, including my planned travel dates (20 June 2026 to 1 July 2026), destination, and other relevant details. Based on the information provided by your system, I was offered and allowed to book an appointment for 18 June 2026, which I paid for in full.
On the day of my appointment, I travelled to the centre, took time off work, waited in the queue for approximately one hour, and proceeded through the check-in process. However, I was then informed that my application could not be accepted because the Spanish Consulate had allegedly instructed BLS not to accept applications for travel dates falling within June.
I find this situation completely unacceptable for several reasons:
1. Contradictory Information and Lack of Transparency
If applications for travel within June are not being accepted, why was I asked to provide my travel dates during the booking process?
Why was I offered an appointment on 18 June if my application was never going to be accepted?
Why was this restriction not clearly communicated on the website, during the booking process, or in any correspondence prior to my appointment?
At no point was I informed that my application would be refused for submission due to my intended travel dates.
2. Information Provided in the Appointment Letter
My appointment confirmation clearly states that the legal processing period for visa applications is 15 calendar days.
It does not state that applicants must have a minimum of three weeks before their intended travel date, nor does it state that applications will not be accepted if travel is planned within a certain period.
Had such information been clearly communicated, I would not have booked, paid for, and attended the appointment.
3. Unprofessional and Disrespectful Behaviour
I was also extremely disappointed by the manner in which I was treated by staff at the centre.
The receptionist's attitude was discourteous, dismissive, and unprofessional. Furthermore, I observed similar behaviour towards other applicants present at the centre.
As a paying customer, and particularly as a Premium service customer, I expect to be treated with professionalism, courtesy, and respect. However, the behaviour displayed by staff fell significantly below any reasonable standard of customer service.
I would strongly encourage BLS management to review the CCTV and audio recordings from the centre on 18 June 2026, as they will clearly demonstrate the manner in which applicants were being addressed and treated.
4. Financial Loss, Inconvenience, and Wasted Time
As a direct result of this failure in process and communication:
* I paid for a Premium appointment.
* I took time off work.
* I incurred travel costs.
* I spent considerable time travelling to and waiting at the centre.
* My application was not even accepted for submission.
I fail to understand why I was permitted to book and pay for an appointment when, according to the information provided on-site, my application was never eligible to be accepted.
* Why my appointment was made available despite my declared travel dates.
* Why this restriction was not communicated during the booking process.
* Why I was denied the opportunity to submit my application.
* What compensation or refund will be offered for the Premium service that I paid for but was unable to receive.
* What action will be taken regarding the conduct of the staff involved.

Mi experiencia en BLS Lima no fue satisfactoria debido a la atención recibida por parte de una colaboradora que, según recuerdo, se llamaba María la que tiene el brazo tatuado. Llegué a las 8:00 a. m. con toda la documentación requerida y observé una actitud poco cordial durante la atención. El trato fue cortante, con un tono que percibí como despectivo y poco orientado al servicio al cliente.
Considero que quienes acudimos a realizar trámites importantes merecemos una atención respetuosa, clara y profesional. Mientras el resto del personal mantenía un ambiente más ameno, esta atención en particular generó una experiencia incómoda y desagradable.
Dejo este comentario con el objetivo de que la empresa pueda evaluar y reforzar los estándares de atención al público, ya que un trato adecuado y respetuoso marca una gran diferencia para quienes acudimos a sus oficinas.

Comfy facility to wait in.

Demet hanıma ilgisi alakası ve güzel yüzü için çok teşekkür ederiz harika bir insandı kendisi vize gibi stresli bir süreçte karşımıza böyle bir insan çıkması muhteşemdi her şey için teşekkür ederim ❤️🙏🏻

confusing instructions and no orders or whatsoever🫩 I was waiting in the line to print something then got told to step aside and send the document to an email. I did and waited for 10min but nothing was printed out. I asked again and the printer receptionist was like you gotta wait in the line, so I joined the line again and waited again for a million years till the receptionist told me he didn’t get the email🫩 bro if you can’t articulate why be a fk receptionist find ANOTHER JOB

very best BLS for me :)

flew from manila to cebu because i love it here very accomodating and nice people :) ☺️🤍

I would rate this less than 1 star if possible. Worst service than any other service sectors.
Experiences like this can damage the image of India and undermine confidence in the services being provided. They asked me to pay more (premium) to accept my application.
My appointment was scheduled for 9:30 AM, but I was kept waiting until 11:00 AM without any proper explanation. The waiting area also lacked adequate seating arrangements, making the experience even more uncomfortable.
The staff requested additional documents that were not listed in the official checklist. When I asked for clarification, they were unable to provide a clear reason or justify why those extra documents were required. They also asked me to sign an undertaking regarding documents that were never mentioned beforehand.
Overall, it was a very disappointing and frustrating experience. The process appeared unorganized, and the customer service was unprofessional. Experiences like this negatively affect people's perception of the services being provided.

Very, very poor experience.