BIZAY Arvostelua 

Ma commande n°4354880 incomplète. Les emails sont inactifs et le chatbot inutile, tourne en boucle, aucune possibilité de contacter un être humain. Bizay n'applique donc pas la garantie légale de conformité. La seule solution : signaler cette entreprise au service de litige européen, ce que je vais faire!

order never came when i paid extra for it to arrive - no phone number so have to email - reply takes days and is generic confirming it is delayed - in my email i said that i do not wish to receive any more as i have now bought locally as i had a deadline - i will refuse delivery if they ever show up and claim back via visa - they do not care so guessing they get enough one off purchases to not care about customer service - i imagine that strategy will work for a while but not indefinitely as they will run out of people to trick

I made a custom business card. It arrived and is NOT what I ordered. The background is all gray and you can hardly see the picture. I would NOT recommend them at all. I followed up with submitting a form and they responded with some garage canned email. I would use someone else even if you have to pay more.

*update response: The email response is canned and has not assisted in anyway. I am still waiting for more assistance by email. I should not have received business cards that have such a dark background that you can hardly read the words on the card or see the photo.

Hey bizay,
Atleast give your client an option to contact customer support when they need. Your auto ai assistent so dumb.
My ordered was 100 4 x 6 flyers & 1000 5 x 8 flyers, got 100 4 x 6 flyers delivered but missing 1000 5 x 8 flyers. Talked to your dumb assistent several time, alway ask to fill out form, but form invalid format, can never able to fill it out. And there are no way to contact anyone. If you dont respond within 72 hours. I will call my bank for reimbursment.

Updated!
Package was deliveried faster than schedule time but due to lack of tracking numbers i did not know they left it in office building which another building from my unit. It did cost me reorder 24hrs turn around from local shop which cost alot more. Other than those minors issues, their delivery fast & cost to print very budget friendly if they could remove some misc unrelate fees to all orders & and have prompt customer service. They will earn alot more business! Overall i rate 4 stars, will reorder for future need. If things get better, will rate 5 stars.

cannot stick to the selected date i paid EXTRA for, the support is also no help its been 5 days since i was mean to get it and it still hasnt even left the country of origin...

not the experience you want when you need these stickers asap for your order packing.

Been over two months that I ordered a small roll of logo stickers and still not even processed. No customer service responses after two attempts. Simply ignored. Outrageous customer service, will never use them again, buyer beware!! Horrible.

Made an order for custom labels to arrive by 9th January, nothing has arrived as of yet and it's 12th Jan.

UPDATE: have received contact that my order is lost. They’ve offered to resend but I’ve already waited 2 months for this. I have requested a refund and the company have ghosted me. Don't shop here, you may as well throw your money out a moving car window.

My order never arrived. After contacting their customer service team several times I just got a generic automated reply asking me to used the provided tracking service which does not update and is of no use at all. You can’t get to speak to a real person you just get bounced around in their automated robotic system.i have raised a claim with my bank to recuperate my money -I can’t comment on the quality of my order as it never arrived ! You watch this space I bet I get an automated reply the same as all the other reviewers 🤣
Update -I’ve had no email and as I expected a generic automated reply to this review
Still no sign of a refund !

I paid for express delivery to receive beer mats by 22nd December for my men’s support group, specifically so they could be distributed in local pubs before Christmas.

Christmas is one of the most critical periods for men’s mental health. These mats were designed to help men reach out for support at a time when it is most needed.

It is now 3rd January and nothing has arrived. Christmas has been completely missed. The purpose of the order has been destroyed, and the impact it was meant to have is gone.

This failure goes beyond poor service, it directly undermined a mental health initiative.

I will never use this company again. Avoid.

Commande de cartes de visites avec QR code (commande n° 4404769) qui sont arrivées sans l'impression du QR code.
Impossible de faire la réclamation via le chatbot et Impossible de joindre un service client.

Conforme merci

How these companies are allowed to continue operating is beyond me. And Google still put them top of their listings - they should be responsible for their advertising!

I paid extra to have my print run delivered in time for an important event. I'm still waiting! There is no way to contact them except via their own ChatBot which is designed to refuse any further questions and get you off the site. There isn't even a means to apply for a refund. This is an utter scam and to be avoided!

Companies that hide behind ChatBots and won't even hear customer complaints should be taken down.

Edit: just looking at some of these other 1-star reviews and it's 'hilarious' that in the replies from Bizay they quote a web address to file a complaint - but it ony takes you to their useless Customer Service page. Where there is no option for 'Refund my postage' or 'Late Delivery'. Will be interested to see if I get a response here...

EDIT: Bizay have replied below in an effort to look good, but still failed to address the issue of a refund following a number of emails to their support team who have yet to reply to my last email of a week ago. Nice try!

REPLY TO BIZAY: I didn't really want to post this information or converse with you online- but try looking up [Case-04230723] Order: 4406280 - you already have a case open which no one appears to be responding to! Send me my refund!

Livraison par GLS, colis jamais reçu et pas de réponse de Bizay avec impossibilité de les joindre par téléphone 📞. Pas de service client pour gérer les difficultés. Scandaleux !!

I ordered 500 of their ‘hang tags’, not only was the print quality poor, the product arrived damaged and no ‘hang tags’ just a picture on the front!! Useless and not what I ordered!! Don’t waste your hard earned cash on a sub standard product.

Waiting 2 months for my order to arrive - non existent customer care
We placed an order on 30.10 it arrived with errors, we found it almost impossible to contact them, no phone numbers, no emails, nothing. It takes them days to reply to customer complaints placed via the website. Finally someone called trying to resolved, then nothing happened for another almost two weeks, when we started the treaten and email them dozens of times a day they finally decided to call us and promiessed order to be delivered on 15.12 Today is 24.12 and all we know is that they have delays, zero info on when they will ship, when it will arrive and you wait days for reply. DISGUSTING SERVICE.

Really bad service...if Id have seen these reviews before ordering then I wouldn't have ordered. I never knew the order was being printed in Portugal and now the item (which I paid extra to have shipped more quickly) has not turned up. There is no contact number for Bizay- they have ignored my emails chasing up the order which has been sitting in TNT Portugal for the last 5 days without movement. Terrible company - I do not recommend at all. Completely ripped off sadly and based on the other reviews even when I do get them they're likely going to be poor quality! grrrr !!

Livraison TNT/FedEx avec un statut mensonger.

Colis n° 695175552 : indiqué « report à la demande du client / client absent » alors que j’étais présente à mon domicile, sans appel, sans avis de passage, et sans aucune demande de report de ma part.

Ce type de pratique est inacceptable, d’autant plus qu’il est impossible de déposer une réclamation sans numéro de bon de transport à 16 chiffres, information que le transporteur refuse de fournir au destinataire.

En l’absence de correction rapide du statut et de reprogrammation de la livraison, je me réserve le droit d’engager les démarches nécessaires auprès des instances compétentes et de documenter cette situation.

J’attends une prise de contact rapide de votre part.

If I could give them a zero rating, I would! When I placed my order, I thought the company was based in the UK, but the order was shipped from Portugal. A week later, it was already in Spain. Honestly, it would be faster to get an order from China than from this company! I do not recommend them at all.

Je vous la déconseille cette plate-forme ou entreprise, j’ai fais une commande de 3 articles carte visites tampon et carte de rendez-vous.
En payant la livraison la correction automatique si jamais y a une erreur etc.
Je reçois le tampon pas mal et je reçois 2 jours après les cartes visites avec une qualité en dessous de médiocre très très mauvaise, et j’ai pas reçu les cartes de rendez-vous!!!
J’essaie de les contacter aucun moyen. Pas de service client oui c'est noté sur leurs site mais y a personne et aucune réponse.

Je souhaite un remboursement au moins pour ce que je n’ai pas reçu, et c'est la première et la dernière fois que passe par vous. Aucune qualité aucun professionnalisme. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Mon mail si jamais vous bouger un peu

I have ordered 3 stickers with different quantities, so I paid already extra fees for delivery, so I received 2 stickers instead of 3 ,so I contacted the courier and they mentioned 2 packges has been handed by Bizay, so when I contacted their Customer service they send me the proof of delivery which states 3 packages declared but the receiving is 2 ,I was really about the send them another 5 jobs ,but doing business with them is useless