BIZAY Arvostelua 

My business cards arrived with uneven cuts. When I submitted a complaint to the customer service email listed on bizzay.com, I immediately received an automated response stating: “No reply: Email inactive.” I am now unable to find any other way to contact them. This website appears unreliable and I would not recommend using it for anything important.

Bizay issued store credit from previous purchases totaling $115.14, clearly shown as “value credited in client account”.

However, there is no way to apply this credit at checkout. The credit is not applied automatically, there is no field to use it manually, and all contact options lead only to an automated chatbot that does not resolve the issue.

There is no email or phone support available, making it impossible to redeem a credit that was already issued.

I’m updating this review in hopes of getting real assistance and having the credit properly applied.

UPDATE:

Bizay replied asking me to contact support via their help link. However, that link redirects back to the same automated chatbot, which does not allow submitting order numbers or reaching a human support agent.

I’m happy to provide the order numbers and account email, but there needs to be a functional way to contact a real person to actually apply the issued credit.

UPDATE 2

Following your request, I am providing the exact order details associated with the issued credits.

Order: 322580
– Product #418353 – Door Hangers (credit $83.72)
– Product #418354 – Business Cards (credit $30.67)

These credits are clearly shown in my Bizay account as “value credited in client account”, as per the invoice and order summary.

However, there is still no option to apply this credit at checkout, either automatically or manually.

Please advise how these existing credits can be activated or manually applied to a new order. I’m available to provide any additional details directly here on Trustpilot.

Pas d'autre moyen que de passer par cette palteforme.

Commande n°4387495 passée le 9 décembre avec livraison rapide payée, prévue pour le 15/12.
À ce jour, commande non reçue et aucun moyen de joindre vos services.

Ce retard est inacceptable compte tenu du caractère urgent de la commande.
Merci de me contacter rapidement avec une solution claire

I wish I had checked the reviews earlier. I ordered from a UK site, assuming my items would be shipped from the UK. They were not, they came all the way from Portugal, which explains the long delivery times.

BIZAY used TNT, however, they never delivered. They also didn't update me, so I had to call TNT to find out that my item had been returned to Portugal.

When I contacted BIZAY, they were very friendly but in essence unhelpful. The best they could offer me was a voucher. Which of course was useless to me. For onem I didn't need a mug or a keyring and I also didn't want to wait another 4 weeks for an unwanted item to not be delivered.

Un service client inexistant, impossible de parler à quelqu'un.
Colis perdu pour 800€ depuis 3 semaines et aucune réponse.
Ce site est une arnaque, c'est bien pour les petites associations mais si vous êtes professionnel. Fuyez eux ne le sont pas.

Awful company. Still haven’t received my order. Zero customer service. Do not order from this company!

Do not buy.

I’m updating my review because nothing has been resolved.
Bizay only replied publicly to make it look like they were addressing the issue, but they never actually provided support or a solution. After their comment, I still received no real assistance, no follow-up, and no fix for their mistake.

It’s extremely disappointing to see a company respond only for appearance, while offering no real customer service behind the scenes. There is no reliable support if something goes wrong.

I’m still waiting for the correct loyalty cards or a full refund.

Do not order from this company. I ordered a quantity of hanging tags for use inn a charity Christmas campaign. The order was placed with an original delivery date of Nov 27th It is now Dec 9th and I have still not received the items. I have contacted Bizay to say that the goods are no longer required as the event has been and gone. You can not get to speak to a person. This company is un reliable and I would class them as fraudsters.

Bonjour
J’ai tenté de trouver le mail où le téléphone du service client pour modifier une commande passé ce même jour
Aucune informations à ce sujet , mis à part l’assistant virtuel qui ne nous permet pas de trouver la solution
Je trouve un peu léger pour une entreprise qui se présente comme la vôtre sur internet
J’espère que par ce biais la vous allez prendre contact avec moi pour remédier à cette commande
Dans cette attente

These guys are scammers. I ordered business cards on 350gsm card and they arrived at a drastically lower weight of paper. They would not give me a refund despite photographic evidence showing them that they had used inferior low quality paper. They then demanded that I buy scales to weigh their order despite photos clearly demonstrating the paper thickness against real 350gsm card. They truly don't care about customers. It's a scam - you do not get what you ordered, their postage costs are well outside the realm of being uk-based and I doubt they are even based in the UK at all. I'll have to take them to small claims court and Trading Standards.

My order was several days late arriving. The virtual assistant does not help and I am unable to email them or reach a live person.

do not use

Order 4352564 - When are we being credited? We have no way of contacting customer service outside or a chatbox, which cannot help

Do not use this company. I ordered from them as I needed items by a certain date and paid a lot extra for the faster delivery option. Even though they have my postal address on my account, they invented their own made up address which meant that there was no possibility of the order arriving on time. Customer service is non existent. I am seeking legal action. In response to their disingenuous reply below, there is zero custom service available or any help whatsoever, furthermore even upon the courier receiving the correct address from me, the shipment has still not arrived. Is it possible to receive worse service than this? I don't think so

my business card text came out super grainy and blurry and totally illegible. the digital preview they show you when you place your order looks nothing like the product you'll receive in the mail. they refused to give me a refund or let me redesign it. super deceiving and poor quality - don't waste your time or money!!

I wrote a review before saying we didn't get the product, but it got worse. We received a fake FedEx statement saying it was tied up in customs and they needed more money. Stay away from this business!

Site looks good and east to navigate with free templates to use.
Price is what drew me to this site, only to find out at the very end, delivery prices were just debacle!

Not sure anyone wanting business cards is happy to wait a weeks, unless you are prepared to pay more than the cards cost themselves!

OPLICHTERS
ik heb 1000 flyers op datum 20okt bestelde en heb hun nog niet binnen gekregen terwijl ik extra betaald voor snelle levering.
Ik kan niet eens contact opnemen ik ontvang elke keer hetzelfde e-mail
Nooit bestellen
OPLICHTER

I ordered A6 leaflets. The quality of the product was ok, but I find lack of transparent information about taxes & customs disappointing. The value of my order was 116 AED and upon delivery I had to pay an additional 26 AED of taxes. That's quite a mark-up considering the order value.

Ordered some flyers using their "designers". After numerous attempts where they don't listen to requests they produce a flyer but add an extra number to my phone number so it's useless. Most likely using AI to create. I have tried numerous times to get help but no one actually responds. Just generic emails. Complete waste of time and expensive service. Seems like a total scam. I have never reviewed a company before but felt obliged as this company shouldn't be allowed to operate.

UPDATE:

So after writing everyday for 2 weeks they admitted they were wrong and promised to fix it. However now they won't reply even though I actually begged them. Have taken it to the bank and reported and will take further as they are actually scamming people. Please do not use. Most people use Bizay to generate work not be stolen from. Interesting how they have not replied to me on here.
There's so many more great companies which are actually the same price!

J'ai commandé trois produits

Je reçois un colis le 14 novembre ne comprenant que un seul produit
En cherchant à les contacter je remarque que d'un côté c'est mentionné comme étant prévu pour le 20 novembre tout en étant en "livraison échouée", et d'un autre côté le statut est " en distribution".

Le mail qui mentionnait le numéro de suivi mentionne bien que les trois produits sont prévus dans un seul colis.

Mail envoyé au service client via ma messagerie, ce dernier me rétorque que le transporteur n'aurait pas pu livrer car personne à la maison (alors que nous avons réceptionné le paquet 30 minutes plus tôt)

La croix et la bannière pour trouver le lien qui permet d'envoyer un message au service clientèle via le site... !

Actuellement il manque pour environ 40 € de commande ! J'ignore si je recevrai un jour ce pourquoi j'ai payé.