BIZAY Arvostelua 1 136

Nouvelle commande pire que la première
C’est dommage que l’on ne puisse pas indiquer plusieurs problèmes en même temps dans votre liste.
Premièrement le suivit du livreur est inefficace.
Le produit n’est pas emballé à l’intérieur du carton donc il se balade dedans…c’est le pire emballage que je n’ai jamais reçu(à part ma précédente commande chez vous…)
L’impression est catastrophique. Elle ne correspond pas au visuel envoyé… cela va de trop foncé à illisible. Le code arrivé est flou sur plus de la moitié des sous verre, et sur l’autre il est difficilement lisible par le scanner…
Vous êtes la pire imprimerie d’europe. Je peux directement jeter ma commande à la poubelle, c’est de l’argent mal dépensé

Ma commande a été livrée à un inconnu. Quand j'explique le problème au chatbot. On m'envoie un formulaire à remplir et renvoyer par mail à info.fr(at)bizay.com. Je renvoie le formulaire et reçoit un mail automatique disant que l'adresse n'est plus active. Je n'ai donc aucun moyen de renvoyer le formulaire à l'entreprise et suis bloqué.

Order no:4772407. I paid €30 for express delivery with a guaranteed delivery date of 30.04.2026. However, in my account the estimated delivery date is now shown as 01.06.2026, which is far beyond what I paid for.

I have opened support cases (e.g. [CASE -04381800]), but unfortunately have not received any response.

On the website there is no direct way to contact the company (is this legal?), and the automated chat support is totally useless.

I ordered these bags for an important event next week. I kindly ask Bizay to either deliver the order within the promised timeframe or cancel the order.

I placed and paid for an order over a month ago and still have not received any updates on its status. I have tried multiple times to contact customer service, but the automated system makes it nearly impossible to get through to a real person. There are no clear phone numbers or email addresses available for direct support. The lack of communication and customer service has been extremely frustrating. Unfortunately, I will not order from this company again.

Date is now 23rd April. My order has not arrived and I ordered 10th April. Tracking suggests Bizay are going to use a Royal Mail on 8th April but Royal Mail says they have not received it yet. Email to bizay customer services bounced.
My order ref is Shipping
Order: 4742022. GLS tracking is 20689721550 References
Parcel number:
20689721550
Origin National Reference in Unicode
535-10408
GB Multi Carrier own parcel number
SM735942370GB
Customer's own reference number
10260135-301c14
Customer's own reference number
1278847299

Leveren product niet op tijd, terwijl je er extra voor moet betalen. Klantenservice staat je niet te woord en je krijgt maximaal een antwoord van 1 zin. Waar ze niks mee doen. Prijzen zijn goed, maar dan moet het wel geleverd worden.

Awful experience. I ordered some stickers (order # 4714753) back in March and the delivery date was meant to be 15th April. Today is 22nd of April and the updates on the GLS website are still the same as 2 weeks ago. There isn’t a number to contact Bizay and it is really frustrating that I have no idea when these stickers will arrive (if they do at all!). Definitely will not use this company again.

I have updated the review because they responded to my feedback saying the issue is now sorted, and it’s not true. I still haven’t got the stickers I ordered. If you are going to take the time to respond to my feedback at least say the truth and provide a real solution to my problem.

I contacted Bizay with a question about a specific business card, including minimum order quantity and pricing. After waiting over a week with no response, I followed up again. Nearly a month later, I still haven’t received any reply.

This lack of communication is very disappointing, and I’m honestly glad I didn’t place an order before trying to contact them. Based on this experience, the customer service has been very poor.

Kansloos!!! Besteld betaald maar geen product!😡 het zou 5 april geleverd worden! nergens kun je ze bereiken!!! Wat een kansloos bedrijf! Ik voel me opgelicht! 4683726 Ordernummer!

Cannot find a way to get a human, Order Number 342641. I need this order before Friday, or Canceled. Cannot get through the bot they are using and they no longer monitor their customer service inboxes. Removed the human component, which means I will not be using them again. This was for a personal project, as a test for a professional use. I will use a different printer like Navitor going forward.

I ordered stickers from them and I didn't receive the order after the estimated date. I checked the tracking and realized the shipping was coming from Spain!
After 2 weeks from the estimated delivery date, I contacted to shipping company first. They said it is more likely to have lost. I used the AI contact form to communicate them to get refund. They responded me, I think it must be AI and said please wait longer. I contacted again. Then, it told me to contact the shipping company...I guess there is no person at the support desk. I know it is cheaper than the other companies. But if you don't receive your order, you lose everything. Think twice before you order from this company.

Mangelhafte Ware geliefert.
Sehr lange und aufwendige Reklamationsabwicklung.

No idea when I will receive my business cards which are already late, if I even get them at all. No way of contacting them as a really crap automated system, GLS delivery updates are non existent and no way of contacting them, will never buy from Bizay again, no matter how good the cards are if I ever get them. All it would take is an email or update on the product. they send out about 10 emails a day advertising their stuff so they can obviously do it.
1 star as I can't give lower

I have ordered a few times before and the print quality is usually decent. BUT, you have to pray for nothing to go wrong with the shipment, because if it does you'll be out of luck since they offer no customer service (no phone line and emails go unanswered) --they only offer a useless automated chat that can't solve anything.

My latest order was returned to the shipper by UPS. When I contacted UPS about it, they said the address was incomplete (missing my suite number, that is clearly on file) AND that Bizay explicitly asks UPS to not attempt redelivery.

So, after losing around $70 for my business cards order, this was the last time I ever order with them.

My comments AFTER THEIR REPLY: hard to say if their replies here are also automated or not (I suspect they are), but their response to my case is disingenuous to say the least —I provided the order number to Trustpilot when writing the review, which I'm sure Trustpilot conveyed to them. So the spiel about not locating my order is obviously not true. At any rate, who has the time to deal with impersonal businesses? I went ahead and filed a chargeback request with my bank to retrieve my money and already placed an order with Vistaprint (more expensive, sure... But at least they have real humans on the phone, chat and e-mail over there).

I placed an order on 17/03/2026 and paid extra for guaranteed delivery by 01/04/2026. It is now 14/04/2026 and I still haven’t received anything.

I raised a complaint on 09/04/2026 and only received an automated reply saying they “understand the urgency” and would try to speed things up. I was told I’d get an update within 48 hours — but I’ve heard nothing since. The order status hasn’t changed at all since the day I purchased it.

Customer service is extremely frustrating — the live chat is just automated responses with no way to speak to a real person.

After seeing many similar reviews from other customers who also haven’t received their orders, this is starting to feel very concerning.

There’s also no clear way to cancel the order or request a refund.

If I don’t receive my item or a proper response from a human within 48 hours, I will be contacting my bank to initiate a chargeback.

Very disappointing experience

Ordered beer mats for a important business event on 11th April. Paid for express delivery booked on Bizay website for delivery on 9th April before 6pm. Very disappointingly, the order did not arrive until 13th April after the event. Our clients attending our event were very disappointed that we were not able to provide the mats to them and we feel completely let down by failure to deliver on time despite the payment for express delivery. And even worse... Bizay do not have any email address for customer service and the virtual bot was of no help. Given your failure of service in delivery of the product on time I am wanting to reclaim the full delivery costs. I look forward to receiving your email Bizay, very soon with full confirmation of delivery cost refund.

Order 4747177

Received an update stating an issue at customs but didn't state what the issue was. Contacted FedEx and was advised commercial invoice not supplied with order so it's stuck there. I literally cannot speak to anyone at Bizay and didn't realise they were based in Portugal due to their .co.uk address I ordered through. I am really not impressed and if someone doesn't contact me by tomorrow when the order is due I will be doing a chargeback through my bank. I imagine customs are going to try and charge additional fees, which I will not be paying as I wasn't advised of this. I would never use this company again.

J’ai commandé des étiquettes de bière pour mon mariage le 27 février. La commande devait être livrée le 9 avril. La veille la commande a été signalisée toujours en « cours de livraison » puis le lendemain en cherchant plus loin il y avait écrit que ça avait été livré en mars (je n’ai rien reçu, ni le packet ni une notification). Bizay me dit la semaine dernière pouvoir les renvoyer mais depuis, plus de nouvelles si c’est possible ou pas et pour quand. Mon mariage est dans 10 jours je dois coller les étiquettes sur 50 bouteilles je ne vais pas pouvoir le faire donc la veille de mon mariage. Sans retour de leur part d’ici demain (j’ai relancé 2 fois ils font les morts) je vais passer par un autre prestataire d’urgence.

I do not recommend Bizay. I paid extra € 20.00 to have a delivery before 01.04.2026 which was an option. After that they have changed delivery date to 09.04. Today is 11.04 and we still do not have our order, anyway we do not need it anymore. There is no customer service, only ai which does not help at all. Worse experience ever and will never use again and I recommend to everyone to stay away from Bizay. SCAM

Non sono riuscita a modificare ordine impossibile contattare un umano una truffa ho perso 2 ore x fare design retro maglietta e ad ordine effettuato scopro che il retro non ha design non ho confermato ma non mi fanno fare modifiche, operatore virtuale dice di seguire istruzioni che non esistono, mai più