BIZAY Arvostelua 

I ordered 10 tote bags and 8 of them had printing error. I cannot submit a complaint through their AI chatbot as for some reason the submit button is not functioning. When I emailed (had to Google the email address) the response was that email is not monitored and that I have to use the (not particularly smart, I suppose deliberately) chatbot.

I placed an order. Paid for said order. Bizay said I had no order placed. When I went to customer support it gave me automated responses.

ITS A SCAM! THEY TAKE YOUR MONEY AND GIVE NO WAY TO CONTACT THEM!

(Edit) And their response to this review just leads you back to the automated responses. And they claim they “could identify” what was going on. Like I placed and order and they kept my money and deleted the order!

I placed an order in January, expected delivery was mid February. After finally navigating through their so called help system, I discovered that an "internal issue" had caused a delay. The stickers were supposed to then arrive. This happened again. It is now May and I'm supposed to receive them in about two weeks. I'm not holding my breath. I work for a Municipality and NEED these stickers.
I seriously regret doing business with this company and want some action right now. Either send my product or refund me. From what I've red in third party reviews, I'm suspecting that I will see neither a refund or the product.

Dont order fron here. You can not get in contact with them.

I paid extra for fast delivery, andafter I paid, they changed the date. Have not received any update on my order. It is nit going to arrive on time now.

Kansloos, niet betrouwbaar.
ik had mijn bestelling een week geleden moeten ontvangen maar zit al dagen vast ergens in Afrika?!?

Klantenservice stuurt iedere keer hetzelfde standaard bericht met tracking link en nu helemaal geen reactie meer nadat ik mijn geld terug heb gevraagd.

Ik kan als bedrijf niet op Bizay rekenen helaas!

04/05/2026 Ik heb geen antwoord of e-mail ontvangen van Bizay zoals ze beweren in de reactie.

Nouvelle commande pire que la première
C’est dommage que l’on ne puisse pas indiquer plusieurs problèmes en même temps dans votre liste.
Premièrement le suivit du livreur est inefficace.
Le produit n’est pas emballé à l’intérieur du carton donc il se balade dedans…c’est le pire emballage que je n’ai jamais reçu(à part ma précédente commande chez vous…)
L’impression est catastrophique. Elle ne correspond pas au visuel envoyé… cela va de trop foncé à illisible. Le code arrivé est flou sur plus de la moitié des sous verre, et sur l’autre il est difficilement lisible par le scanner…
Vous êtes la pire imprimerie d’europe. Je peux directement jeter ma commande à la poubelle, c’est de l’argent mal dépensé

Ma commande a été livrée à un inconnu. Quand j'explique le problème au chatbot. On m'envoie un formulaire à remplir et renvoyer par mail à info.fr(at)bizay.com. Je renvoie le formulaire et reçoit un mail automatique disant que l'adresse n'est plus active. Je n'ai donc aucun moyen de renvoyer le formulaire à l'entreprise et suis bloqué.

Order no:4772407. I paid €30 for express delivery with a guaranteed delivery date of 30.04.2026. However, in my account the estimated delivery date is now shown as 01.06.2026, which is far beyond what I paid for.

I have opened support cases (e.g. [CASE -04381800]), but unfortunately have not received any response.

On the website there is no direct way to contact the company (is this legal?), and the automated chat support is totally useless.

I ordered these bags for an important event next week. I kindly ask Bizay to either deliver the order within the promised timeframe or cancel the order.

I placed and paid for an order over a month ago and still have not received any updates on its status. I have tried multiple times to contact customer service, but the automated system makes it nearly impossible to get through to a real person. There are no clear phone numbers or email addresses available for direct support. The lack of communication and customer service has been extremely frustrating. Unfortunately, I will not order from this company again.

Date is now 23rd April. My order has not arrived and I ordered 10th April. Tracking suggests Bizay are going to use a Royal Mail on 8th April but Royal Mail says they have not received it yet. Email to bizay customer services bounced.
My order ref is Shipping
Order: 4742022. GLS tracking is 20689721550 References
Parcel number:
20689721550
Origin National Reference in Unicode
535-10408
GB Multi Carrier own parcel number
SM735942370GB
Customer's own reference number
10260135-301c14
Customer's own reference number
1278847299

Leveren product niet op tijd, terwijl je er extra voor moet betalen. Klantenservice staat je niet te woord en je krijgt maximaal een antwoord van 1 zin. Waar ze niks mee doen. Prijzen zijn goed, maar dan moet het wel geleverd worden.

Awful experience. I ordered some stickers (order # 4714753) back in March and the delivery date was meant to be 15th April. Today is 22nd of April and the updates on the GLS website are still the same as 2 weeks ago. There isn’t a number to contact Bizay and it is really frustrating that I have no idea when these stickers will arrive (if they do at all!). Definitely will not use this company again.

I have updated the review because they responded to my feedback saying the issue is now sorted, and it’s not true. I still haven’t got the stickers I ordered. If you are going to take the time to respond to my feedback at least say the truth and provide a real solution to my problem.

I contacted Bizay with a question about a specific business card, including minimum order quantity and pricing. After waiting over a week with no response, I followed up again. Nearly a month later, I still haven’t received any reply.

This lack of communication is very disappointing, and I’m honestly glad I didn’t place an order before trying to contact them. Based on this experience, the customer service has been very poor.

Kansloos!!! Besteld betaald maar geen product!😡 het zou 5 april geleverd worden! nergens kun je ze bereiken!!! Wat een kansloos bedrijf! Ik voel me opgelicht! 4683726 Ordernummer!

Cannot find a way to get a human, Order Number 342641. I need this order before Friday, or Canceled. Cannot get through the bot they are using and they no longer monitor their customer service inboxes. Removed the human component, which means I will not be using them again. This was for a personal project, as a test for a professional use. I will use a different printer like Navitor going forward.

Mangelhafte Ware geliefert.
Sehr lange und aufwendige Reklamationsabwicklung.

No idea when I will receive my business cards which are already late, if I even get them at all. No way of contacting them as a really crap automated system, GLS delivery updates are non existent and no way of contacting them, will never buy from Bizay again, no matter how good the cards are if I ever get them. All it would take is an email or update on the product. they send out about 10 emails a day advertising their stuff so they can obviously do it.
1 star as I can't give lower

I have ordered a few times before and the print quality is usually decent. BUT, you have to pray for nothing to go wrong with the shipment, because if it does you'll be out of luck since they offer no customer service (no phone line and emails go unanswered) --they only offer a useless automated chat that can't solve anything.

My latest order was returned to the shipper by UPS. When I contacted UPS about it, they said the address was incomplete (missing my suite number, that is clearly on file) AND that Bizay explicitly asks UPS to not attempt redelivery.

So, after losing around $70 for my business cards order, this was the last time I ever order with them.

My comments AFTER THEIR REPLY: hard to say if their replies here are also automated or not (I suspect they are), but their response to my case is disingenuous to say the least —I provided the order number to Trustpilot when writing the review, which I'm sure Trustpilot conveyed to them. So the spiel about not locating my order is obviously not true. At any rate, who has the time to deal with impersonal businesses? I went ahead and filed a chargeback request with my bank to retrieve my money and already placed an order with Vistaprint (more expensive, sure... But at least they have real humans on the phone, chat and e-mail over there).

I placed an order on 17/03/2026 and paid extra for guaranteed delivery by 01/04/2026. It is now 14/04/2026 and I still haven’t received anything.

I raised a complaint on 09/04/2026 and only received an automated reply saying they “understand the urgency” and would try to speed things up. I was told I’d get an update within 48 hours — but I’ve heard nothing since. The order status hasn’t changed at all since the day I purchased it.

Customer service is extremely frustrating — the live chat is just automated responses with no way to speak to a real person.

After seeing many similar reviews from other customers who also haven’t received their orders, this is starting to feel very concerning.

There’s also no clear way to cancel the order or request a refund.

If I don’t receive my item or a proper response from a human within 48 hours, I will be contacting my bank to initiate a chargeback.

Very disappointing experience

Ordered beer mats for a important business event on 11th April. Paid for express delivery booked on Bizay website for delivery on 9th April before 6pm. Very disappointingly, the order did not arrive until 13th April after the event. Our clients attending our event were very disappointed that we were not able to provide the mats to them and we feel completely let down by failure to deliver on time despite the payment for express delivery. And even worse... Bizay do not have any email address for customer service and the virtual bot was of no help. Given your failure of service in delivery of the product on time I am wanting to reclaim the full delivery costs. I look forward to receiving your email Bizay, very soon with full confirmation of delivery cost refund.