BIZAY Arvostelua 

Everything was great until recently. I have 75 dollars in credit from purchases but there is absolutely no option or way to use it. They have gotten rid of any possible way to contact them for any kind of support. I had alot more to print with them but cannot use a company with 0 customer support and one that will just lie about your money and not help.

Was your reply to this review a joke or another ai reply. The link you claim will help me literally just sends you to the exact same dead end of talking to your virtual assistant that provides 0 help. Please provide a way to actually contact a human being that can look into the issue. I would advise anyone currently considering using the site to hold off until there is a way to actually speak to a human if a issue arrises. Definitely do not get tricked into the promo of receiving account credit because there is absolutely no way to use it.

Mega slechte service. Extra betaald voor een snelle levering, zit nog steeds te wachten.. Geen contact mee te krijgen. Waardeloos echt.

My order was left on top of someone's bin by Royal Mail. Not Bizays fault but I have not received any response to my messages letting them know. They shipped on time and my previous order arrived and was good quality. So a decent company until you need help.

UPDATE: They eventually responded but issued me a credit note, and when I asked for a refund instead they responded that's "not a service they usually offer" so now I'm having to hassle them to get my money back.

Primer....y último pedido.
Realizo pedido de unas guías para un evento con fecha de 30 y 31 de mayo del 2026. Fecha de entrega 21 de mayo. El lunes 25 de mayo contacto con atención al cliente. El martes 26 atención al cliente me confirma que mi pedido no va a llegar a tiempo. El martes 26 por la mañana respondo a atención al cliente que si no va a llegar a tiempo, el pedido carece de sentido y quiero cancelarlo. Martes 26 por la tarde solicito cancelación del pedido y bono descuento por importe equivalente en próximo pedido. No hay posibilidad de cancelar pedido. Política de cancelaciones de la empresa. Por lo visto, la misma política que no confirma tu pedido si no lo pagas, luego te impide cancelarlo. Para ser el primer pedido, la experiencia no ha podido ser peor.

My whole production is on standstill due to Bizay. Everything has arrived from China, Japan and Germany. Just this order that is locally printed is still missing despite me paying almost double the price for EXPRESS shipment. It was supposed to be shipped last week on Friday - it's now Tuesday and I have only received an answer last Friday with a tracking link to TNT that shows that the tracking number is incorrect.
I can only say DO NOT USE THEM UNLESS YOU HAVE PLENTY OF TIME TO WAIT AND DONT MIND NOT GETTING ANY RESPONSES FROM CUSTOMER SERVICE. They also don't have a phone number on where you can speak with someone.

DO NOT ORDER FROM THIS COMPANY!!!

I spent £134 on GREETING CARDS, and they sent me postcards, not actual greeting cards as advertised.

A greeting card opens so you can write a message inside. They advertised them as greeting cards, and the image in the advertisement even shows them with an envelope.

I paid £134 for a bunch of flat cards with no option to open them and write inside.

I contacted them 5 days ago saying I want a full refund or the actual greeting cards that I ordered, that they advertised, and that I paid for. They said it would take 48 hours for a reply. Still, nothing!

They are impossible to get hold of. You have to talk to a virtual assistant. No direct chat, no customer service email, no phone number.

Utter scam. Youll get tracking, it stops after a while. Good luck getting sense out of their computer. Good luck trying to speak to a person. I am disputing my charges and getting my money back. DO NOT USE!!

Governments in Australia should make it illegal for a business to operate without having a human contact readily available for queries. The ACCC should fine this company into oblivion, never to return to operating in Australia again.

DO NOT ORDER FROM HERE, it's a scam. They take ages to ship, when you do receive the product it is not personalised like you ordered, and there is not the quantity that you paid for. I got the product late, without personalisation and 22 pcs instead of 24.

Mancanza di professionalità. Il corriere GLS dice di non aver potuto consegnare, quando il mio studio è aperto dalle. 8,00/19,00 orario continuato. Ha rimandato indietro al mittente,Bizay, i miei due ordini diversi. Non c’è modo di interagire con un operatore. Il sito se chiedi il rimborso ti rimanda al tracciamento pacco o al corriere che ha già risposto di non aver più i pacchi. Bizay ti manda risposte random automatiche da IA. Sito fraudolento, non serio che non si interessa dopo il pagamento se il suo prodotto è arrivato o se il cliente ha avuto problemi o se è scontento del servizio. Non ho mai ricevuto i due ordini fatti insieme. Ora che guardo le recensioni vedo che quelle negative equiparano quelle positive. Evitate di fare ordini qui, perché perdete soldi senza ricevere il prodotto.

Inmiddels heb ik mijn pakket ontvangen, waarvoor dank. De levering verliep vlot en daar ben ik tevreden over.
Over de verzending van deze bestelling ben ik dus positief. Wel wil ik als aandachtspunt meegeven dat ik de website en klantenservice als afstandelijk ervaar wanneer er een wijziging in een bestelling nodig is. Het ontbreken van persoonlijk contact maakt het lastig en - in mijn geval onmogelijk - om geholpen te worden. Meer directe bereikbaarheid zou de servicebeleving kunnen verbeteren.

never recieved the product, No way to contact them
. DO NOT USE!!!

order was placed on 24th of Feb.
Shown in transit for the past 55 days
No way to communicate , even sending emails.
They are also known as 360Print
A business turned to scam, stay away

Ordered at begining of April. Box came damaged, cards were all bent, stuck together, edges were all peeling, the print was all splotchy, the print was also so dark. I sent photo evidence. they responded once asking if I wanted a reprint (if???), I first responded asking for a reprint but a design adjustment too. then I never heard back. At this point its May 15th and I have yet to hear back after emailing almost every day. I even submitted multiple chats through their website. i will be disputing the charges on my card. I've used this company a number of times before and I'm so disappointed in them. why all of a sudden??? I just want a refund at this point and they wont respond anymore.

I wouldn’t recommend this place at all. The items might be cheaper compared to elsewhere but no good if they can’t sort out delivery. I placed an order for stickers on the 4th of May for delivery on the 11th of May. The dates have just been increasing even more and now the estimated time is for the 22nd of May. I need them for the 23rd. Requested for a refund and they’ve credited the loyalty account - Bizay I plan on not using you again so, the refund needs to be in my bank account otherwise I’m disputing this with the bank.

Will never order from bizay again and wouldn’t recommend anyone else to. I returned 2 items which came to over €100, they are returned over a month ago and didn’t receive any refund or any correspondence from the company

Customer Support is basically non existent!! Invoices are not available in the account to download but customer service still refers me to my account. I cannot download any invoices and thus invoice my customers. Just useless...

Paid extra for early delivery, no updates and item received and no way of contacting them. Please avoid at all costs, wish i had read the reviews before ordering.

To your response? I have had no email and you are not contactable.

Still waiting for a product ordered a month ago. Customer service is non-existent, just an awful chatbot.

The courier (GLS) haven't updated the tracking since 15th April ("The parcel has left the parcel center") and they also have no method of contacting them. Still, my contract is with Bizay, and it's their responsibility that the order reaches me

Seriously thinking this is a scam and considering taking it up with trading standards/credit card company.

Mi sono sempre trovata bene fino ad ora. Come tanti altri sono peggiorati tantissimo! ho ordinato dei volantini che non sono ancora arrivati perchè il corriere ha riprogrammato la spedizione dicendo che non mi ha trovato. Nelle istruzioni di consegna segnalo che c'è il custode e lui dice che nessuno è andato da lui
(effettivamente mi arriva e.mail da TNT di notifica di mancata consegna con giustificazione:hanno cercato di consegnare direttamente a te ma non ti hanno trovata...grazie al cavolo direi!). Qui arriva il punto. TNT introvabile ovviamente ma... anche BIZAY !!! impossibile parlare con loro, l'assistenza virtuale non ti fa parlare con nessuno ed elude il problema! non un'email disponibile (se non quella noreply...). In questo modo il corriere potrebbe non consegnare mai il pacco. La consegna è e dovrebbe essere comunque responsabilità del venditore!!! l'indirizzo è giusto, i riferimenti ci sono!!! ho scritto citofono e indicazioni per rintracciare il custode, quindi non hanno scuse. MAI più!!!!!! la cosa peggiore è che uno paga per avere spedizione in tempi brevi. Quindi la spedizione ci deve essere! sono cifre basse ma nulla vieta di fare un esposto ufficiale, altrimenti le ditte online faranno sempre peggio. Si nascondono dietro a call center inefficaci convinti di essere tutelati. Peccato che dall'altra parte ci sono clienti!! se pensano di essere indispensabili sapete cosa penso???? inizierà a pagare il doppio per andarmene alla stamperia sotto casa! prima o poi girerà la situazione. Chi troppo vuole, nulla stringe! Attenzione! In seguito al mio commento rispondono che è stato risolta ma è ancora peggio. Qualcuno di nome Luis ha firmato per la consegna io non ho i volantini non so chi sia questo Luis. Da denuncia!!!!! Veramente incredibile

Debido a la ausencia de respuesta se solicita
Ni por mail que me ha rebotado que está inactivo

Solicitud de Desistimiento y Reembolso
A la atención del Servicio de Atención al Cliente de 360imprimir (Log印刷 Unipessoal Lda):
Asunto: Ejercicio del derecho de desistimiento – Pedido [4814113]
Por la presente, les comunico que desisto de mi contrato de venta del siguiente producto: [vasos reutilizables de fiesta personalizados 250 ml ].
Esta solicitud se fundamenta en el Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, específicamente en los siguientes puntos que me benefician como comprador:
Artículo 102 (Derecho de desistimiento): Tengo derecho a desistir del contrato en un plazo de 14 días naturales sin necesidad de indicar el motivo y sin penalización alguna.
Artículo 107 (Obligaciones del empresario): La plataforma está obligada a devolver todo pago recibido, incluidos, en su caso, los costes de entrega, sin demoras indebidas y, en cualquier caso, antes de que hayan transcurrido 14 días naturales desde la fecha en que se informe de esta decisión.
Reembolso: Solicito que el reembolso se efectúe utilizando el mismo medio de pago empleado para la transacción inicial.

atte
Ajmm